Nail Care & Spa

+1 863-420-9888

7820 Lake Wilson Rd, Davenport, FL 33896 United States of America

Open Today: -

Quick Facts About Nail Care & Spa

Strengths: 1. Loyal customers: One reviewer mentions being a loyal customer for a year, indicating that the nail care and spa place has the ability to retain customers and build long-term relationships. 2. Ability to accommodate preferences: The second reviewer expresses satisfaction with the nail technician's ability to meet their specific requests and make improvements based on feedback. 3. Nails last a long time: Another reviewer praises the longevity of their manicure, stating that it lasted a whole month. This suggests that the nail care and spa place has the skill and products to create durable nail treatments. 4. Professional job: The reviewer who visited for a birthday celebration commends the technicians for their professionalism and the quality of the services provided.

Weaknesses: 1. Poor customer service: The first reviewer had a negative experience with customer service. They were dissatisfied with the quality of their nails, the handling of their complaint, and the refusal to rectify the issue without additional charges. This indicates a lack of empathy and an unwillingness to accept responsibility for mistakes. 2. Lack of communication: The second reviewer mentions the possibility of miscommunication as the reason for negative reviews. This suggests that there may be a language barrier or a failure in understanding customer preferences, leading to unsatisfactory outcomes. 3. Incompetence in nail techniques: Multiple reviewers criticize the nail technicians' skills, citing issues such as nails breaking easily, visible natural nails, excessive acrylic, and uneven application. These comments highlight a lack of expertise and attention to detail. 4. Pricing structure and upselling: One reviewer mentions the frustration of additional charges and hidden fees. Another reviewer expresses disappointment in the cost of gel lacquer. This suggests that the nail care and spa place may engage in upselling and charging for extras, which can be off-putting to customers.

In conclusion, Nail Care & Spa place has strengths in customer loyalty, accommodating preferences, long-lasting nails, and providing professional services. However, they face weaknesses in the form of poor customer service, communication issues, incompetence in nail techniques, and potentially exploitative pricing practices. These weaknesses may contribute to the negative experiences and feedback expressed by some customers. To improve, the nail care and spa place must focus on enhancing customer service, addressing communication barriers, improving skill levels of nail technicians, and ensuring transparent pricing policies.

Best TL Reviews

Avoid this place. I had the worst experience in getting my nails done and customer service here. I went in to get acrylics. They did the nails and I thought they looked like something I could have done at home but didn't say anything. The next day the gel had cracked already. I went back and asked them to fix it. They said come back tomorrow. I did, and asked them to fix it. Instead of redoing the gel which never set, they filed my nails down short enough that it was painful. I told them the chip was still there, as you can see in the photos. They filed it even shorter. I told them that I had asked for acrylics and they switched tactics and told me I was a liar. They said I asked for only gel. I asked to get it fixed and get the acrylics I had originally asked for and they told me it would be an extra $20 on top of the original $40 I spent on the nails in the photos. They refused to redo the nails and give me the service I originally asked for. The photos included are of my nails after they "fixed it" by filing them. As you can see, two of the nails are still chipped and there's polish on the cuticles.

My first review after being a loyal customer to Tracy for 1 year. I'm not sure what the bad reviews are about if it's miscommunication by the client. I moved from Orlando 2 years ago. I had another nail tech that I went too for 10 years. Loyal * I moved and driving 1 hour to him was getting difficult. I browsed near me and I found tracy. She did my nails from the first time I told her. The way I like them ..I haven't been disappointed, if I dislike something I tell her and she will make it better. Theresa is great too . Awesome customer service..please speak up if you don't approve of something they do.(.They don't read minds. )I will keep coming here because the nails last 1 month! So enough said. Love this place ❤️ please rethink the reviews.

This is the worst place to go. Henry put the sns power on 1st and then put the white power on top. I went there on sat 6/25/22 and my nail broke on Monday 6/27/22. I told Henry he was doing it wrong and he said" he do it different". I have lumps in my nails. Don't waste your $50.. I would NOT recommend this place.

they burned my skin when waxing my eyebrows. don't go here.

He made my thumbnail much shorter than the others and put excess acrylic on it, the natural nail was visible from the sides. Horrible. They do NOT know how to do nails. And it costs $50.00

Although the language difficulties, the technician did exactly what I asked for. No extra charges or anything else. Now days, they charge you basic price n so many extras that a good pedicure that used to be $25 ends up $50.

Good job I guess, but 15$ for gel lacre here -_- made for a 40$ fill... (pic is one week after) ---- they have temperature ("mood") change colors so I def love the versatility in colors atleast!

I was in town for a birthday celebration and needed a manicure and pedicure for my husband. Called and made an appointment and they accepted us. Very nice technicians and job done very professionally. I would definitely visit again. Thank you Kate & Tracey!!????