Maxx Spa and Nails

+1 952-445-1454

4111 Dean Lakes Blvd, Shakopee, MN 55379 United States of America

Open Today: -

Quick Facts About Maxx Spa and Nails

Maxx Spa and Nails has received a range of positive and negative comments, providing insight into both its strengths and weaknesses. Despite some mixed reviews, the salon seems to have several strengths that are worth mentioning.

One of the key strengths of Maxx Spa and Nails is the high level of customer service. Multiple reviewers commented on the friendly and welcoming staff, who made them feel comfortable and appreciated. The salon appears to prioritize customer satisfaction and goes above and beyond to accommodate their clients. For example, one reviewer mentioned that the salon prepared a donut and coffee for them upon their arrival. Another reviewer highlighted how the owner made their nail appointment exceptionally special by providing personalized decorations and complimentary champagne. These gestures not only enhance the customer experience but also demonstrate the salon's commitment to making their clients feel valued.

Another strength of Maxx Spa and Nails is the quality of their nail services. Several reviewers praised the nail technicians' skills and attention to detail. They specifically mentioned being satisfied with the results and receiving compliments on their nails after visiting the salon. One customer, who had no prior experience with nail services, was particularly impressed with the technician's patience and guidance throughout the process. Additionally, many reviewers complimented the designs offered by the salon, indicating that they provide unique and creative options.

Furthermore, Maxx Spa and Nails seems to have a good track record of addressing customer concerns. Although there were a few negative comments regarding nail technicians who did not meet expectations, the salon's customer service stood out in these instances. Despite a customer not being satisfied with their nails, the salon promptly fixed the issues for free. This reflects a willingness to rectify mistakes and shows that the salon values customer satisfaction and loyalty.

However, there are also some weaknesses that should be addressed. One of the most significant weaknesses mentioned is the inconsistency in service quality. Some reviewers commented that the quality of their nails depended on the specific nail technician they had. While some experienced phenomenal results, others mentioned thick, crooked, and messy nails. This inconsistency may pose an issue for potential customers who are seeking consistent quality across all visits.

Another weakness highlighted in one of the comments is a negative experience with a specific nail technician who displayed disrespectful behavior. This incident could be an isolated case, but it raises concerns about professionalism and customer service. It is important for the salon to address such instances promptly and effectively, as negative interactions with staff members may deter potential customers from visiting.

In conclusion, Maxx Spa and Nails appears to have several strengths, including exceptional customer service, high-quality nail services, and the ability to rectify mistakes. However, the salon may struggle with maintaining consistent service quality and addressing issues related to disrespectful behavior. By building on their strengths and addressing areas that need improvement, Maxx Spa and Nails can continue to attract and satisfy customers.

Best TL Reviews

I had literally never had my nails done before and chose Maxx based off of reviews and location and am so glad I did. Andy did such a wonderful job and was patient with me as I didnt truly know what I wanted or how it worked. He did such a wonderful job on my wedding nails and I got so many compliments! I would highly recommend Maxx Spa and Nails... I was anxious about the experience but everyone was so welcoming and warm.

Absolutely love this place , been coming here with my mom this last year , everyone who works here is super nice & does amazing work , I have loved all my nail sets so far , the designs they do are amazing !! Highly recommend!! I did also break a nail at work because I was working a little to hard & I came in next day & they fixed them right away! Thank you !

Very hit or miss. Depending on the nail tech you get it will depend on the quality of your nails. This place is my go to for a while. The nails were phenomenal. Until just recently. My nails have been thick, crooked, and overall messy. They break off so easily and the nail tech gets upset when you don’t like ur nails. There customer service was great, they fixed my nails for free even though Andy was very disrespectful about it.

My experience was absolutely phenomenal! Nail appointment a couple days before my wedding, the owner made it extra special for me and my guests. He had a beautiful congratulations sign with my name on it, and went above and beyond to make us feel special. To do this all with me booking like the day before is beyond my expectations! I will continue to go to the salon for all of my nail Care, expect to see Amanda a lot the next couple years. Thank you so much

super polite. amazing, kind people. had a donut and coffee if i wanted it ready for me when i got there. refers to me by my name. they really came through with my nails

It was my Granddaughters birthday We brought 4 young girls and three adults in for their first ever nail and pedi service.

The staff was so friendly and treated the girls like royalty.

We were so surprise when they brought out a cake and everyone in the building sang Happy Birthday to my Granddaughter. We never asked for a cake, the employees at Maxx nails did that all by themselves. I will tell you all, this business, made a great impression and we all will be back.

Absolutely loved our experience and would highly recommend this place too everyone.

Thank you Maxx Nails for making my Granddaughter's birthday and for such great service.

Kim

These are just some of my past nails this year alone! I love Duke and Andy! I haven't had a bad experience! I've been seeing Duke's crew for almost two years now!

I cannot recommend this salon enough. The staff is so friendly, remembers me by name, and does everything in their power to accommodate me while there. I recently came in to get my nails done with my mom for my wedding, and the owner brought us complimentary champagne and was incredibly sincere in their congratulations.