Lux Nail Spa & Hair Salon

+1 410-467-5899

421 E 33rd St, Baltimore, MD 21218 United States of America

Open Today: Closed

Quick Facts About Lux Nail Spa & Hair Salon

Strengths: 1. Good technicians: Despite some negative experiences, there are comments acknowledging that Lux Nail Spa & Hair Salon has good technicians. This suggests that there are skilled professionals working at the salon who can deliver satisfactory services.

2. Reasonable prices: One comment mentions that the price for a full set of gel nails was reasonable. This is a positive aspect as customers tend to appreciate affordable prices for the services they receive.

3. Remodeled and clean: A customer mentions that the salon has been remodeled and is now clean. This is important as a clean and aesthetically pleasing environment can contribute to a positive overall experience for customers.

4. Warm and welcoming atmosphere: Another comment highlights that the salon has a warm and welcoming atmosphere. This can create a comfortable and inviting space for customers, making them more likely to return.

Weaknesses: 1. Inconsistency in service quality: Some comments indicate that there is a lack of consistency in service quality at Lux Nail Spa & Hair Salon. Customers have reported rushed or unsatisfactory services, indicating that not all technicians provide a high level of service.

2. Long wait times and poor organization: One customer mentions a long wait despite calling ahead of time, and being passed around from one person to another. This suggests poor organization and communication within the salon, leading to customer frustrations and dissatisfaction.

3. Poor attention to detail: Several comments mention issues with the technicians' attention to detail. Customers have reported nail lengths not being as requested, nails not reaching the cuticles, and cuticles not being properly taken care of. These details are fundamental to a quality nail service, and their neglect reflects a lack of attention to customer satisfaction.

4. Lack of communication and professionalism: A negative comment highlights poor communication and nonchalant attitudes from the staff. This includes not properly drying gel polish, improper filing, and charging for services not received. This demonstrates a lack of professionalism and customer care.

5. Scamming customers: One comment accuses the salon of scamming customers by charging for services not received and providing a poor quality job. This is a serious allegation that reflects poorly on the integrity and trustworthiness of the salon.

In conclusion, while Lux Nail Spa & Hair Salon has some strengths such as good technicians, reasonable prices, and a clean and remodeled environment, it also has several weaknesses. These weaknesses include inconsistency in service quality, long wait times, poor attention to detail, lack of communication and professionalism, and accusations of scamming customers. It is important for the salon to address these weaknesses to improve customer satisfaction and reputation.

Best TL Reviews

Its decent but was not what i asked ( short square blue french nails ) lil to thick looks a mess . I always come to do my long nails and today i decided to do short and its not great

Only giving this five stars because they do have good techs. You just have to be careful who go to . I recently just went to get a gel mani by Emily seat #1 . Best mani and polish job I’ve had in a while ! $30.00

She massaged and cracked my hands.

I got a full set with gel nails polish. The price was reasonable but the service wasn’t good. I had a long wait despite calling previously. When I finally got to my seat there was no one ready to do my nails still. I was passed from one person to another. The person that I ended up with rushed through my service. She was very fast with the nail file and the length of my nail ended up being way shorter than I asked by time she ended up filing. The nails don’t even go to my cuticle. They look over grown and it’s the next day. They didn’t push my cuticles back or trim them. Nothing. The shape is okay but some polish is literally peeling off.

Save your money. This place is overpriced and the service abundantly quality is lackluster. I paid for a pedicure with gel polish and it was so cheap it didn’t dry, even after they placed the machine over my toes. It kept bubbling up. They wouldn’t communicate and was very nonchalant. This man filed my polish off and tried it 3 times before I asked for him to just stop. They still made me pay for service I didn’t receive. I left and went to another nail salon and was told my feet was poorly done and needed to be done over. So, I had to pay them $55 to give me the quality service I didn’t receive from this place. I wouldn’t recommend a dog to get their paws groomed. It’s a total ripoff.

Absolutely stunning what they did to upgrade for the safety of the customers and themselves.However they have to be aware of ALL the safety issues.I bought it to there attention about the bed for doing eyelashes.WHERE'S THE CLEAN LINEN???OR THE PAPER ROLL???For every new client!!!He quickly apologizes a few mix ups in opening.He got the paper roll....in place.With that being said.Job well done

I usually go to Long Nails across the street but this has been my go-to spot lately since they have remodeled. Very clean, the atmosphere is warm and welcoming. Designs are on point!

I’ve come to this salon for a while. I went today and the services were horrible. I waited a while for someone to service me although the person who came after me started services before I did. And no she didn’t have an appt because I was with her. Then the nail tech servicing my feet nicked me with the electric filer on several occasions because she was too busy having social hour. Next we move on to my nails that should have been white but were pink. After already being in the salon for 2 hours I was told to go to another tech to have my issue resolved. He then files off my skin causing me to bleed. Save yourself the hassle and go to another salon. And yes I was still expected to pay the whole fee even tho I left out injured.

Don't go to this place they scamming people for services you didn't receive and the job they done was horrible will never go back again