Quick Facts About City Nails
City Nails place, based on the comments provided, has both strengths and weaknesses that can be identified.
One of the strengths that can be observed from the comments is the friendly and welcoming atmosphere of the place. Multiple comments mention the friendly nature of the staff, indicating that the employees are kind and pleasant to interact with. This is an important strength as it contributes to a positive customer experience and creates a comfortable environment for customers.
Another strength mentioned is the quality of the services provided. Some comments express satisfaction with the work done, such as a good pedicure and manicure or long-lasting nails. These positive experiences suggest that City Nails place has the ability to deliver satisfactory results to its customers, which is essential in the nail salon industry.
Additionally, the loyalty and trust displayed by some customers towards specific staff members is another strength. This indicates that there are skilled and well-liked nail technicians at City Nails place, such as Nina and Julie. Building strong relationships with customers can lead to repeat business and positive word-of-mouth marketing.
On the other hand, there are several weaknesses that can be identified from the comments. One significant weakness is the issue of poor customer service. Comments about ripped nails and attempts to rip off customers indicate a lack of attention to customer satisfaction and a neglect of proper procedures. These incidents can greatly harm the reputation of the salon and discourage potential customers from visiting.
Another weakness highlighted is dishonesty or attempts to scam customers. The comment about a credit card issue and the attempt to charge double without clear justification is a cause for concern. It reflects poorly on the integrity and professionalism of the establishment, which can undermine customer confidence and loyalty.
Furthermore, dissatisfaction with the fulfillment of specific requests or preferences is mentioned in a comment. In a nail salon, it is vital to listen and understand customer preferences in order to provide a satisfactory experience. Straying from requested services or leaving nail polish on the skin can lead to frustration and a negative perception of the salon.
In terms of improvement, City Nails place should prioritize customer satisfaction and ensure that proper procedures are followed to avoid damaging nails or overcharging customers. Enhancing communication with customers, such as providing clear explanations for any issues with credit card machines, is important in building trust and loyalty.
It is also necessary for the salon to address issues related to dishonesty and miscommunication. Honesty and transparency in handling customer transactions and requests are essential to maintain a good reputation and retain loyal customers.
Overall, City Nails place has strengths in terms of a friendly atmosphere, satisfactory services, and the presence of skilled staff. However, there are weaknesses related to customer service, dishonesty, and failure to meet specific customer requests. Correcting these weaknesses will be crucial for the salon to maintain and improve its reputation, attract new customers, and retain existing ones.
Best TL Reviews
I went in to have my acrylics soaked off and then to do dips. They pried them off with a nail tip, ripping my nails and nail bed up. Then they wanted to file the tops after they were absolutely shredded. Will NEVER go back.
I be back they are sweet people. The young lady that did my nails was so sweet we laughed about things . If you want your nails done in Batesville that's the place to go
I'm a Denver Broncos Fan . I love my Bronco's.
The services performed were fine.. but when I went to pay she tried to rip me off. She spoke in Vietnamese to a boy and he did something to the credit card machine. When she ran my card it printed “refund” … she then kept asking me why it said refund and I’m like..”I don’t know, you ran the card.. it’s your machine” she then asked to charge me double and “if it doesn’t get put back in my account I could come back for a credit on my next service” ….I don’t even live in Batesville! So I told her no… run it for the $40 and IF I GET A REFUND I will do the honest thing and send her a payment . Needless to say there was no refund posted to my account and she was just scamming me! So be aware if you go to this place!
Me encanto el trabajo que me realizaron. Estas uñas me las hice hace 1 mes y aun las tengo. Hoy iré a a ponerme otras ????.
First time great will be back for fill n pedi nxt. Wonderful atmosphere and people. Felt very welcoming and clean.
I usually have Nina or Julie do my nails but after a month of not seeing them there, I decided to venture out. I found Nina and Julie in cave city at Asian nails. I finally got a really good pedicure and manicure. I didn't like how every time I asked for my regular people, I was lied to. The new people do a good job but I prefer honesty.
Employees was very nice. But I didn’t get what I asked for and they left nail polish on my skin and tried to remove it with a nail file
Love Mrs. Linda and Mr. Lu, they are a great couple and very friendly. Also your nails look wonderful when you leave.
Place Pictures
City Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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