Quick Facts About Serenity Nails
Strengths:
1. Accommodating and flexible with appointment scheduling: The salon took in a customer for a pedicure near closing time, demonstrating their willingness to accommodate customers and their flexible approach to appointment scheduling.
2. Thorough and meticulous service: The customer commented that the technician was very thorough and did a great job with the pedicure. This signifies that the technicians at Serenity Nails place take pride in their work and strive to provide high-quality service.
3. Going the extra mile: The technician stayed late to finish the pedicure even after the salon was supposed to close at 7:00pm. This goes to show the dedication of the staff and their commitment to ensuring customer satisfaction.
4. Clean and hygienic environment: The customer mentioned that the salon is clean and follows up-to-date hygiene practices. They also appreciate the fact that customers are allowed to wash their hands after sanding, indicating the salon's commitment to maintaining cleanliness and following good hygiene protocols.
5. Friendly and personable staff: Multiple customers praised the staff for being friendly, personable, and providing an inviting atmosphere. This creates a positive and comfortable experience for customers.
6. Quick service: One customer mentioned that the service at Serenity Nails place is quick, indicating that they prioritize efficiency and timely service.
7. Good nail job: Despite some negative feedback, customers did mention that their nails looked good after the service.
Weaknesses:
1. Inconsistent service: One customer expressed disappointment with the service provided by a specific technician. They did not receive the requested manicure and had issues with the nails they got. This indicates a lack of consistency in the service provided by different technicians at the salon.
2. Lack of quality and durability: Some customers mentioned that their nails chipped or broke shortly after leaving the salon. This suggests that the quality of the nail work may not be consistent or up to par with other nail salons.
3. Lack of attention to detail: One customer mentioned that the clear shiny coat was not applied to the full nail, indicating a lack of attention to detail during the service.
4. Unprofessional treatment: A customer's mother was treated poorly and experienced a long wait time without receiving service. This kind of treatment can negatively impact the salon's reputation and customer satisfaction.
5. Inadequate resolution of issues: The customer who had issues with their nails mentioned that the technician refused to fix the mistakes. This suggests a lack of willingness to resolve customer concerns and provide a satisfactory resolution.
6. Pricing concerns: One customer mentioned that they spent a total of $120 for multiple services and felt that it was not worth the money. This indicates that the pricing at Serenity Nails place may not always align with the quality of service provided.
In conclusion, while Serenity Nails place has several strengths such as accommodating scheduling, thorough service, clean environment, friendly staff, and quick service, they also have weaknesses in terms of inconsistent service, lack of durability, attention to detail, unprofessional treatment, inadequate issue resolution, and potential pricing concerns. It is important for the salon to address these weaknesses and work towards providing a more consistent and satisfactory experience for all customers.
Best TL Reviews
They were awesome. They took me in for a pedicure when they had only 45 minutes left until close. The lady (I don't remember her name, unfortunately ????) did a great job and was very thorough, she even stayed late (until about 7:15pm) to finish it. I was very happy with my experience!
I was so excited to try this nail salon but was soon very disappointed with the service provided by this lady! I asked for acrylic ombré almond shape nails over my real nail and I also paid for a manicure I never got! I paid around 60 dollars for these nails I asked the lady if she could fix them and she told me she could not cause they were already done so I wasn’t going to argue about it and I even still tipped when I shouldn’t have! Now I have to wait to get them fixed not to mention I spent a total of 120 dollars here in all cause I got my daughters nails done which were also messed up but the gentleman did offer to fix them and he did which was great! I wish this experience would have been better wanted to like it here.
They do an amazing job friendly staff. This is the only shop I know that still allows you to wash your hands after the sanding and everything. They also stay up-to-date with the health department as far as what they can use and what they can no longer use did due to infection control I wish all nail shops were like this one highly recommend them
Nails looked ok but the quality wasnt great first nail chipped about an HR after I got home wasnt doing anything but picked up the tv remote and it chipped second nail broke just putting house shoes on.. never had this problem from any other place. Didn't even make sure the clear shiny coat was applied to the full nail..
I enjoy this place very much. The atmosphere is great and inviting. Very clean salon. The Techs are all amazing and personable. The service here is quick. I always walk out satisfied and content.
I’m from Houston and was apprehensive about going to a new salon. They did a great job and my nails look great!
Had an Excellent experience LOVED MY NAILS LOANA DID GREAT ???? WILL BE BACK TO SEE HER AGAIN ‼️
This post is for my mother. She waited for 2 hours and 15 minutes on a pedicure. There was 2 people ahead of her. Multiple people walked in after her and were prioritized before her. She was eventually put in a chair where they continued to seat people and work on others. She eventually left without receiving service and was in tears. She would not recommend this establishment due to her treatment.
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Serenity Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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