My Nails

+1 508-271-9933

450 Waverly St, Framingham, MA 01702 United States of America

Open Today: Closed

Quick Facts About My Nails

My Nails Place has a mix of positive and negative comments, indicating both strengths and weaknesses of the salon.

Starting with the strengths, multiple customers have mentioned that their nails have always lasted a long time after getting them done at My Nails Place. This shows that the salon produces durable and long-lasting results, which is a valuable attribute for a nail salon. Additionally, one customer mentioned that they always leave the salon happy and satisfied, without having to ask for any fixes. This indicates that the staff at My Nails Place have a high level of professionalism and attention to detail, as they consistently meet the customer's expectations without any issues. Another strength mentioned by a customer is the incredible and friendly customer service. This is important as it creates a pleasant and welcoming atmosphere for clients, making them feel comfortable and valued.

Furthermore, customers praised the design and cleanliness of their nails, rating it a perfect 10/10. This indicates that the salon has skilled and talented nail technicians who can create clean and aesthetically pleasing designs. Another positive aspect highlighted by a customer is the service of Alex, who is regarded as the best. Having an exceptional nail technician like Alex is a valuable asset for the salon, as it ensures that customers receive high-quality service.

However, there are also weaknesses that have been mentioned by customers. One recurring issue is the presence of inexperienced or new staff members. Some customers have had negative experiences with these workers, such as nails coming off or not being done properly. This indicates that there may be a lack of consistency in the overall quality and skill level of the technicians at My Nails Place. One customer even mentioned that the technician apologized for it being her first time doing nails. This suggests that the salon may not have a sufficient training or onboarding process for new staff members, resulting in lower-quality services for some customers.

Another weakness highlighted by a customer is a potential hygiene concern. The customer mentioned that the nail technician cut their finger open and potentially used the same file on someone else, which raises questions about sanitation practices at the salon. This can have a negative impact on the reputation of the salon and the overall customer experience.

Additionally, there have been instances where customers have faced long wait times and poor communication from the salon. One customer complained about not being informed in advance about the long wait time, which caused frustration. This indicates a lack of organization and communication within the salon, which can lead to dissatisfied customers.

Another weakness mentioned is the lack of attention to customer concerns. One customer mentioned that they repeatedly expressed their dissatisfaction with the quality of their nails, but it was ignored by the technician. This shows a lack of customer-centricity and professionalism, as the salon did not address the customer's concerns or provide a satisfactory resolution.

Overall, My Nails Place has strengths in terms of long-lasting results, customer satisfaction, and skilled technicians. However, weaknesses in the form of inexperienced staff, potential hygiene concerns, and poor communication and customer service need to be addressed in order to enhance the overall quality and reputation of the salon.

Best TL Reviews

I’ve been going here for a while now and my nails have always been super good and lasted a long time. I recently got my nails done there 4 days ago by someone who is new. I spent $85 and I have lost my index nail just by putting my shoe on and my ring finger nail is coming off. I honestly hope things just get better from this.

Everytime i go there i leave very happy and satisfied... I don't even have to repeat myself or ask for fixing this or that...they just make my nails just as i like them and better... So professional and very nice all of them. Highly recommended ☺☺

I’m so in love of this place, the customer service is incredible and friendly, and I don’t have any words for my nails they were 10/10 the design was clean and dedicated ❤️ without a doubt the best place in Framingham

The nails themselves came out pretty good even though they were more coffin than square. The lady who was doing my nails cut the side of my finger open because she was filing so hard. It did not heal for several weeks and she probably used that same file on someone else.

My nails used to be the best nail place I've ever seen, I think why I wouldn't have gone to others, I went to get my nails done 6 days ago, but for the 3rd time they put a person who doesn't know and who is learning, I know a lot about nails , I have my license, but I don't always like to do my nails by myself, I had to repeat 10 thousand times to the lady that some nails were longer than others and had different shapes, she even apologized to me because she said it was her first time doing nails, I never go back to my Nails, I pay my money, and they charge me a regular price of 80+, I'm not a model so no one can learn from me, very bad business???? if you don't have people to work with, please close...

My Nails is by far the very best nail salon I have ever been to. Alex is the best . Thank you for always helping me.

I paid but was really irritated with how my nails came out. I mentioned to the woman like 3 times that they weren't done properly and not smooth and she totally ignored my concern. Alex does great lashes tho, just not sure if I will be using their other services.

i was really excited to get my nails done here as i had heard great things from my sister who frequents. except, when i arrived there was a long wait to get my pedicure as they did not have enough people on staff. if i had been notified of this before hand (for example, when i called in advance to let them know i was on the way) i wouldn’t have decided to attend the appointment.

then, the woman who did my toes mutilated the sides of my big toenails and left me with pain when i walk. additionally, some of the gel polish wasn’t cured thoroughly and proceeded to leak out of a pocket of the polish! it’s really poor workmanship and no one else i have ever gone to would have left me with such sharp edges of the nails digging into my toe.

finally, when doing my manicure the woman was rushing and making a huge mess, which led to her needing to redo one of my fingers multiple times due to messing it up on the still wet polish or being too thick and obnoxiously uneven.

in the end the results were satisfactory, but i am sad to say the whole experience was disappointing and it’s really unacceptable that i have been left with such a poor job done in regards to my toes (which i had specifically left alone in hopes that a PROFESSIONAL would be able to clean them up without lasting pain).