Quick Facts About Sweetie Nails & Spa
Sweetie Nails & Spa, as mentioned in the comments, has both strengths and weaknesses. In order to provide a comprehensive analysis, this response will be divided into two sections: strengths and weaknesses.
Strengths:
1. Convenience and Availability: The shop is commended for being open and accepting walk-ins. This indicates that they are flexible and accommodating to customers' needs. Additionally, the fact that they sell masks shows a commitment to ensuring the safety and well-being of their customers.
2. Quality Service: Multiple customers highlight the excellent service they received from specific technicians, particularly Gloria and Lil Mama. They mention that these technicians were professional, thorough, and provided exceptional manicures, pedicures, and eyebrow arch services. Their skills and expertise contribute to the positive experience customers have had at Sweetie Nails & Spa.
3. Cleanliness and Safety: Another strength mentioned by customers is the cleanliness and safety of the shop. This is crucial in a nail salon setting, as customers want to feel comfortable and confident in the hygiene practices of the establishment. The fact that they sell masks further emphasizes their commitment to creating a safe environment for customers.
4. One-stop Shop: Customers appreciate the variety of services offered at Sweetie Nails & Spa, such as eyelashes, nails, and pedicures. The convenience of having multiple services available in one place is a major strength, as it saves customers time and effort.
5. Diligent and Caring Staff: The comments mention that the staff at Sweetie Nails & Spa are diligent, caring, and detail-oriented. They go above and beyond by offering water to a coughing customer and providing excellent customer service. This level of care contributes to a positive overall experience for customers.
Weaknesses:
1. Inconsistent Quality: Some customers express dissatisfaction with the quality of certain services. They mention issues such as a mediocre pedicure, the technician painting over previous nail pieces, and a sloppy clear coat application. These instances suggest that there may be inconsistencies in the quality of service provided at Sweetie Nails & Spa.
2. Communication and Listening Skills: One customer mentions that when they tried to provide feedback to the nail technician, the technician responded dismissively with "I know, I know." This indicates a lack of attentiveness and understanding on the part of the technician. Improvement in communication and listening skills would enhance the overall experience for customers.
3. Lack of Attention to Detail: A customer mentions that the nail technician did not pay enough attention to detail, resulting in lumps in their polish job. This suggests that some technicians may need to improve their attention to detail and ensure a thorough and precise service.
4. Lack of Availability of Preferred Colors: One customer mentions that they had to settle for a clear coat because the salon did not have enough fall colors. This indicates a weakness in stock management and may disappoint customers who have specific color preferences.
5. Negative Experiences: While most comments are positive and appreciative, there are a few negative experiences shared. These negative experiences, such as dissatisfaction with the service or lack of interest in returning, can impact the reputation of the salon and potentially deter potential customers.
In conclusion, Sweetie Nails & Spa has several strengths including convenience, quality service by specific technicians, cleanliness, a one-stop-shop experience, and a diligent and caring staff. However, areas for improvement include consistency in service quality, communication and listening skills, attention to detail, stock management, and addressing any negative experiences. Analyzing these strengths and weaknesses can help the business identify areas of improvement and capitalize on their strengths to enhance customer satisfaction.
Best TL Reviews
I had a great experience here. I’m three weeks out from shoulder surgery and needed a little pampering to ease my pain. This shop was open and accepted me as a walk-in. It was clean and safe and they sell masks there. Gloria my technician did an amazing job with my pedicure, manicure and eyebrow arch. I definitely will be returning
When I say lil mama aka Tram is the absolute best I mean it. She’s very through and professional. If I could give her more than 5 stars I would. She’s highly recommend ❤️❤️❤️
Went to this mail shop for the first time and the service was wonderful! In didn't have to wait and the nail technician was very polite as we're all the employees. Can't wait to get my nails done again here!
This is what I het for not going to my favorite mail shop.. Laziness.
I needed a nail removal and manicure. She chose clear because they didnt have enough fall colors.
She painted OVER pieces of my previous nails as if I wouldn’t see.
I had to ask her to redo my cuticles because she wasnt thorough the first time.
The clear coat she applied after I made her correct the manicure was SLOPPY.
Never again.
I went here for a no chip manicure and a regular pedicure. I think the pedicure was mediocure so I declined on the no chip manicure. The nail tech wasn't thorough enough for me and when you try and tell her she responds I know I know. When she went to fix the polish on one nail instead of her removing the polish so that it's even, she just painted over it. I didn't realize it at the time but now I'm noticing lumps in the polish job. As close as this shop is to my house I will not be returning. The younger girl seems to be popular for her services but I'm not even interested at this point.
In love w my paws. Thanks, Lil Mama ????
Love to get lashes nails and pedicures here. They do fantastic jobs in those. One stop shop in oak park
Awesome Nails Shop greets guests with uttermost respect and welcoming gesture.
Staffs are diligent and caring very details in all that do.
The environment and place is very clean. I would recommend this place for everyone, cause they are treat their guests with kindness and clean environment.
Their staffs goes beyond their calls of duties.
I see one of their technician Nick, go and get
water for one of guest when she was coughing. Without hesitation, he Nick provided uttermost care for his customers.
I truly appreciate the service and the care for the host.
The host/ receptionist are great diligent very detail and always willing to help in anyway possible. Getting any color chips needed to view the colors samples.
Lil Mama loves your eyebrows and eye lashes work. Will definitely come again in 2 weeks.
People don’t hate this business or talk bad about this business! Please be kind to them.
They all are great and working hard providing nails, pedicure, nail arts, and full sets and any designs desire to all the customers.
We love you Sweetie Nails and Spa.
Will be returning soon.
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Sweetie Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 03:00 PM |
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Location
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