L & T Nails

+1 803-494-5893

5666 Broad St, Sumter, SC 29154 United States of America

Open Today: -

Quick Facts About L & T Nails

L & T Nails place, based on the comments above, has both strengths and weaknesses. Let's examine them in more detail.

Strengths:

1. Skillful and Exceptional Service: Vincent, one of the nail technicians, received positive feedback for his excellent nail work. He spent considerable time and effort to ensure each nail was perfect, showing his attention to detail and aiming to meet the customer's specific preferences.

2. Positive Reputation and Customer Loyalty: Some customers expressed their satisfaction with L & T Nails and mentioned that it was their preferred salon. This indicates that the establishment has built a positive reputation and has a loyal customer base.

3. Variety of Services: The salon offers a range of services, including pedicures and deluxe treatments. Customers who availed these services expressed their appreciation for the quality they received, particularly mentioning the relaxation provided by the massage.

4. Prompt Service and Following COVID-19 Guidelines: One customer noted that L & T Nails provided prompt service with a waiting time of only 20 minutes. Additionally, the salon appeared to follow COVID-19 guidelines by disinfecting stations and chairs after each client and implementing plastic shields.

Weaknesses:

1. Inconsistency in Nail Durability: Some customers reported issues with the durability of their nail treatments. Complaints included cracked nails, nails breaking easily, and loss of nails shortly after the salon visit. This points to possible inconsistencies in the application or quality of the nail products used.

2. Unprofessional Behavior: One customer shared a negative experience involving unprofessionalism from a nail technician. The technician used an electric file on high speed, causing pain and filing the customer's real nail too low. The technician's response to the customer's discomfort was rude, indicating poor customer service and attitude.

3. Refusal of Service and Inflexibility: A customer mentioned being refused service when requesting a specific nail style that did not require removing the existing nails. The owner's unwillingness to accommodate the request displays a lack of flexibility and customer-centric approach.

4. Rude and Rushed Service: Multiple reviewers complained about the salon's rude and rushed service. This indicates that some of the staff members may not prioritize customer satisfaction and may neglect providing a pleasant experience.

Based on these strengths and weaknesses, it is evident that L & T Nails has some positive aspects, such as skilled technicians, positive customer experiences, and adherence to COVID-19 guidelines. However, they also face challenges in terms of nail durability inconsistency, unprofessional behavior, inflexibility, and rude service.

Best TL Reviews

Vincent did my nails and they were done very very well. I am very happy with them and the amount of time and effort he spent to make each one perfect. I am very particular and he really did well. Will be coming to see him again.

This is usually my go to spot. I got my nails done this past Thursday for an upcoming trip, one of them cracked the next day. I called and was told it would be $5 to fix. I went back on Monday and got it fixed, got home the middle finger on my other hand was cracked. I have since lost two nails and a third before writing this review. This may be due to the lady making them thinner than they were, either way I now have to go to another salon and pay for a whole set to be done after paying L&T $100 a few days ago. Anywho, it will be a while before I go back. If at all.

Very unprofessional and refused service after asking what my options were since they told me i could not get what i was requesting without soaking my nails off. Spoke with the owner who refused to do a nail style that would not require my nails be removed.

Love this place. Everyone does a fantastic job. The only place I go to get my nails done

I've heard so many of my friends talk about this nail salon on Facebook!! Now I know why!! I got a much needed pedicure and I got the Deluxe!! What a great choice! I wish I could come everyday after work just to get the massage part since they are open till 8!! Love it!!

I will NEVER visit this salon ever again in my life. It's down the street from my house and I don't care. I went in there to get a soak off. The nail tech (idk her name) used the electric file on FULL BLAST trying to rush and filed my real nail too low to where it hurt. I said "ouch that hurts" instead of apologizing she THROWS my hand as if she had an attitude. The workers are rude, they rush, and are not worth it.

Minnie was amazing...I was falling asleep during my pedi...so needed that treatment...will be back very soon!

It was my first time going to L & T. Service was prompt and the wait time was 20 minutes. They appeared to be following COVID guidelines with disinfecting the stations and chairs after each clients. They also have plastic shields up.