Quick Facts About La Diva Nails
La Diva Nails place has several strengths and weaknesses based on the comments provided.
One of the strengths of La Diva Nails is the professionalism and skill of their nail technicians. Customers repeatedly mention the quality of their manicures and pedicures, with long-lasting results that do not fade. Cristina and Luz are specifically praised for their excellent work, making customers want to return to the salon. Natasha is also mentioned as being highly skilled and ensuring that the nails are done exactly as the customer wants.
Another strength of La Diva Nails is the friendly and welcoming atmosphere of the salon. Customers comment on the good vibes and the way the nail technicians make them feel comfortable and at home. Luz is mentioned as particularly making customers feel like they've known each other for years. This welcoming atmosphere contributes to the overall positive experience customers have at the salon.
The cleanliness of the salon is also mentioned as a strength. Customers appreciate the clean and well-maintained environment, which adds to their positive experience. This indicates that La Diva Nails takes hygiene and cleanliness seriously, which is important for customer satisfaction.
In terms of weaknesses, one recurring complaint is the decline in the quality of staff over the past year. One customer mentions that when they visited, they had to wait for a long time and were not greeted properly. This indicates a lack of organization and customer service. The staff not acknowledging the customer's presence and making them wait despite available staff suggests a decline in professionalism and attention to customer needs. This experience contrasts with the positive experiences mentioned by other customers, emphasizing the inconsistency of service quality at La Diva Nails.
Another weakness highlighted by a customer's experience is the unprofessional behavior of the staff. One customer mentions that they had a negative experience where the staff prioritized another customer over them, despite other available technicians who could have done the job. This kind of behavior, including negative attitudes and unresponsiveness, can greatly affect the overall customer experience and reflects poorly on the salon's professionalism.
Lastly, the absence of the owner during a customer's visit raises concerns about the management and supervision of the salon. The customer mentions that the staff seemed tired and unenthusiastic, which directly impacts the customer's perception of the salon. Lack of owner presence may contribute to inconsistent service quality and an overall negative experience for customers.
In conclusion, La Diva Nails has several strengths, including skilled and professional nail technicians, a friendly and welcoming atmosphere, and a clean salon environment. However, weaknesses include a decline in staff quality, unprofessional behavior, and a lack of owner presence. These weaknesses can negatively affect the overall customer experience and indicate room for improvement in certain areas for La Diva Nails.
Best TL Reviews
i had the pleasure of having Cristina as my nail tech @ la diva in lehigh. she was BEYOND professional, kind hearted, funny & sweet as a person, but when it came to my nails she KILLED IT! such an amazing & long lasting manicure / pedicure that has not faded or anything! cannot wait to come back to get my fill! i recommend her 1000x!
My first time visiting and was highly impressed! I got a mani/pedi and was serviced by Luz. She did an amazing job and I enjoyed my experience with her. She made me feel like we've known each other for years. Good vibes in the salon and clean Will definitely return. $32 for reg pedi, $52 dip mani.
Came back for 2nd time and Luz didn't disappoint. SN: They're open on Sundays now.
When I found this nail salon on google and saw all the good reviews I had to check them out and I am not disappointed! My nails look amazing! And the woman who did them Natasha is a genuine sweetheart and made sure that they were done exactly as I wanted them.They made me feel welcome offered me something to drink etc definitely recommend this place!
I used to go here all the time for my manis and pedis because the location is convenient for me. When I can get Natasha she always does a great job. However the past year the quality of staff has declined drastically. Today I stopped by for a quick gel polish, I stood standing for ten minutes before I was greeted with a hello despite three nail techs who were working three feet from me and made eye contact with me when I walked in. The staff then proceeded to tell me how many staff they have and that it would be a wait. I left and received great service somewhere else. If your the type of customer who likes quality work this is not the place. Save your time, money and patience.
Super love this place. Yeni does my Pedi and she is great and Yailen does my nails.
Super Unprofessional. I was just at this salon. Requested services were a manicure/refill and a brow wax. I had my manicure done and the tech did a great job, no complaints there. After the manicure was over and it was time for my brow wax, my nail tech shouts "a quien le toca las cejas"? One yells out Luz. Problem was, Luz had just started a pedicure. At this point there were 3 techs that could have spent the 7 minutes max time to wax my eyebrows. Im sitting there about 1/2 an hour, 2 husbands are waiting for closing time and Luz still with her pedicure. I asked if she was the only one who could do the waxing and i was told NO, one of the other girls can do it. The one who they were referring to yells out in spanish "im not doing it, let her wait for Luz" in a tone that was not the best. So, i've already waited 30 minutes, you are free and youre going to tell me to wait...why should another customer have her services rushed so the tech could then get to me? I left with just my manicure, i shouldnt have to beg for services I pay for and tip very generously. i will never return to this salon.
The owner was not at the salon and even when walking in, they looked at me like "dam, more work". It's sad behavior like this can kill anything positive a shop owner tries to provide.
We went in before Christmas to see Luz for gel mani pedi. She was phenomenal. She helped us pick out a color that I loved. She was professional, accurate and yet fast, I was in and out. Her pricing was on point too. I would recommend scheduling an appointment with her she’s amazing!!!
Luz did an incredible job with my nails. She’s super nice and did exactly what I wanted , will definitely be coming back!
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La Diva Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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Location
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