Quick Facts About Above & Beyond Nails & Spa By
Above & Beyond Nails & Spa has a number of strengths and weaknesses based on the comments provided.
One of the strengths of the salon is the excellent service provided by certain nail technicians. Wendy received praise for her pedicure skills and was described as doing an "excellent job." Michael was also mentioned as providing "above and beyond service" and was specifically recommended for nails and pedicures. These positive experiences highlight the skill and expertise of certain employees, which can be a major draw for customers.
Additionally, the salon was commended for its cleanliness and attention to detail. Customers described the environment as inviting and clean. Tammy and Wendy were specifically mentioned for their detail-oriented work, ensuring that nails are done perfectly. This attention to detail can contribute to customer satisfaction and loyalty.
Another strength of the salon is its willingness to accommodate elderly customers or those with special needs. One customer mentioned that they had a positive experience bringing their elderly father for a pedicure, stating that the staff went above and beyond to help accommodate their specific needs. This inclusivity and willingness to meet individual requirements can be a major selling point for the salon.
However, the salon also has several weaknesses that were highlighted in the comments. One recurring issue is poor customer service. Customers mentioned feeling ignored, dismissed, or mistreated by the staff. One customer even explicitly mentioned racist behavior, stating that darker-skinned individuals are not treated well at the salon. Poor customer service, especially when combined with allegations of racism, can have a significant negative impact on the reputation of the salon and lead to a loss of customers.
In addition, a lack of consistency in the quality of service is a weakness. While some nail technicians were praised for their skills, others were criticized for their inability to fulfill customer requests or for providing subpar results. Inconsistency can lead to frustration and a lack of trust in the salon's ability to consistently deliver high-quality service.
Another weakness mentioned is the overpricing of services. One customer specifically mentioned that the price for a particular nail service was "above high," which may deter potential customers from choosing this salon. Additionally, some customers complained about being overcharged for services and the use of cheap products. These complaints can create a negative perception of the salon's value for money.
Finally, there were complaints about the waiting time, even with an appointment. Customers expressed frustration at having to wait despite making prior appointments, which can lead to dissatisfaction and inconvenience for customers.
In conclusion, Above & Beyond Nails & Spa has strengths in the form of skilled and attentive technicians, cleanliness, and accommodation for special needs customers. However, weaknesses were highlighted in poor customer service, allegations of racism, inconsistency in service quality, overpricing, and waiting time issues. These weaknesses can have a significant impact on the salon's reputation and may result in the loss of customers.
Best TL Reviews
First time here.. Wendy did an excellent job with my pedicure ! Than I decided to get a new full set and lady had no clue how to work with foil design .. she ended up by just using yellow polish .instead of yellow .. . had some cuts and price was above high! I want to say better short- med size
Ombré one color $75 ah plus an extra 5 of using a card .. definitely not coming back unless is for pedi only
I came in and showed the lady what nails I wanted asked her a price and everything. When it came to cut my nails I said I don’t want them cut and all 3 start talking about how long my nails were and continued to speak in another language. The first pic is what I wanted and showed her. The second is what I got. I’m a paying customer you shouldn’t complain about what I want. 0 stars I will not be returning. Edit- I’ve had my nails for 2 weeks and 2 have already came off.
Truly above and beyond service! Received a world class pressure point massage with my pedi and will keep coming back as long as Michael works here! He was so nice and attentive, did my nails and toes! Go for your nails, stay for the pedi!!
My dip powder chipped and when I ask to have it fixed the mail tech just filed it crooked and told me it was fixed. I told him I needed another top coat and he basically ignored me and continued with someone else nails. He was so dismissive and could care less about the money I just spent there a few days ago.
These wonderful people have went above and beyond for me and my elder father we did a full pedicure and he doesn't have any numbing in his FEET and longer and I absolutely recommend this place
Not a pleasant experience. I will never return or recommend this shop to anyone. Very Poor Customer Service! Dont expect to be treated nice if you have darker skin.
I have been coming here almost 3 months now and I LOVE this place. Have lived here 3 years and found it hard to find that perfect mix of comfortability, cleanliness and people who know what they are doing.
Here they are so inviting, clean and detail oriented. Tammy is incredible at doing my HOT GEL nails which is rare these days. She's so easy to talk to and so funny.
Wendy is just as amazing and gives the best pedicures. Her foot massages are heavenly.
Vivian is absolutely amazing with my daughters, patient and so sweet.
Having easy and open communication with your nail tech is very important. I love how they listen and are very detailed so my nails and my girls always look perfect. You need to try this place. Tell them Cassaundra sent you. Your going to love it!!
Horrible gave them chance after chance. Doesnt matter if you make an appointment they still make you wait. Staff is not friendly and they overcharge for services. They use cheap products and have no selection. This is not the place to go if you want to treat yourself. Everyone works there is miserable no passion for doing nails at all. Zero stars. Oh yeah and they are racist.
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Above & Beyond Nails & Spa By Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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