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Nail First

+1 304-343-8117
106 Hills Plz, Charleston, WV 25387 United States of America
Open Today: 09:30 AM - 08:00 PM

Quick Facts About Nail First

Strengths:
1. Friendly and welcoming staff: Multiple comments mention that the staff at Nail First place are friendly and make customers feel comfortable. This positive customer service contributes to a welcoming and enjoyable atmosphere for clients.
2. Quick service and availability: One comment states that Nail First place is able to accommodate customers quickly and efficiently. This is a strength as it shows that the salon is able to handle a high volume of clients and prioritize their needs.
3. Ability to meet customer requests: Another comment mentions that the salon is able to fulfill specific requests made by customers. This suggests that Nail First place values customer satisfaction and strives to provide a personalized experience.
4. Skill in creating beautiful nails: One comment highlights the amazing results achieved by Nail First place. This indicates that the salon has capable technicians who are skilled at their craft and can produce desirable nail designs.
Weaknesses:
1. Negative customer interactions: A comment mentions a negative experience with a specific employee named Tammy. This indicates a weakness in terms of customer service and suggests that certain staff members may not provide a positive experience for all customers.
2. Inconsistent quality: Several comments express dissatisfaction with the quality of the nail services provided. Customers mention issues such as nails coming off quickly, lumpy results, and nails not meeting their expectations. This indicates a weakness in the overall quality control and consistency of nail services at Nail First place.
3. Long wait times: One customer mentions that they had to wait for three hours to get their nails done. This indicates a weakness in terms of efficiency and time management within the salon, which may inconvenience customers and lead to a negative experience.
4. Lack of attention to detail: Another comment mentions lines in the acrylic and nails that are not the correct size, implying a lack of attention to detail during the nail application process. This weakness suggests that the technicians may not consistently pay attention to minor details, which can be important for achieving a professional and aesthetically pleasing result.
In conclusion, Nail First place has strengths in terms of friendly staff, quick service, and the ability to meet customer requests. However, weaknesses such as negative customer interactions, inconsistent quality, long wait times, and a lack of attention to detail indicate areas for improvement within the salon. By addressing these weaknesses, Nail First place can enhance their overall customer experience and reputation.


Best TL Reviews

Highly recommend, my nails are amazing!! They are so friendly and take very good care of you.
If you are looking for a place to go, you should definitely check them out!!
Favorite place to get my nails done! They always get me in quickly and do exactly what I ask. They are so friendly to me and my children. Love them❤️❤️❤️
I loved it so much and I’m glad that I could get them done even tho they was about to close Ty so much! I have not liked y’all doing my nails but yet look amazing I’m glad I went back
Tammy was left in charge when Jan and Lee went on vacation and she treated me horribly to where another customer even said loudly enough that she couldn't believe she was treating me like she was in front of everyone. I feel 100% discriminated against. By the way I've been going here for 22 years and this isn't the first time I've been treated bad but the first time I've said anything about it on a review. Tammy has the worst customer service in my opinion. Taking my business and money elsewhere
Unless you are paying 170 each time they don't pay u any respect. I come in sometimes weekly depending on how long the set lasts but never longer than 2 weeks and this is how they treat someone who puts a lot of money into their pocket and has for this long. If you're interested in going or a new customer looking for a forever nail place, go somewhere else bc this is how they treated me after this long.
Sophia is wonderful she makes my nails look beautiful and today I wanted to treat 1 of my grand-daughters
Nails came out warped did not take their time the person who did my nails was rough and also rude within 30 minutes of leaving the thumb nail is coming off without me getting hands wet or doing anything.
Went here to get nails done for wedding was there at 2pm didn’t leave till 5pm and my nails look like this. You can see lines in the acrylic and my nails are way bigger than my actual fingernail and are not the same size. It’s probably one of the worst manicures I’ve ever had
what i ask for vs what i got. i absolutely hate them i just want to take them off. they are lumpy and ugly so embarrassed to go to the beach with these.

Place Pictures

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Nail First Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 09:30 AM - 08:00 PM
Tuesday 09:30 AM - 08:00 PM
Wednesday 09:30 AM - 08:00 PM
Thursday 09:30 AM - 08:00 PM
Friday 09:30 AM - 08:00 PM
Saturday 09:30 AM - 08:00 PM
Sunday 12:30 PM - 05:00 PM

How to go there

Location