Diamond Nails Waterloo

+1 319-883-3064

2060 Sovia Dr, Waterloo, IA 50702 United States of America

Open Today: Closed

Quick Facts About Diamond Nails Waterloo

Diamond Nails Waterloo place has several strengths based on the comments provided. Firstly, customers have praised the quality of the services provided, particularly the pedicures and acrylic nails. The technicians are described as skilled and attentive, taking their time to ensure the nails are shaped and designed to the customer's liking. The cleanliness of the salon is also highlighted as a positive aspect, with the space being described as clean, open, and well-maintained. Additionally, the professionalism of the staff is commended, with customers noting that the technicians are friendly, patient, and offer good suggestions without pressuring the customer.

Another strength mentioned in the comments is the affordability of the services. While one customer had an issue with a sudden change in price, the majority of feedback indicates that the salon provides reasonably priced services. This affordability, combined with the high quality of the treatments, is likely to appeal to potential customers.

Furthermore, the positive attitudes and caring nature of the staff are highlighted in several comments. Customers appreciate being treated with care and understanding, which creates a pleasant and comfortable environment. This positive interaction with the staff contributes to the overall positive experience at Diamond Nails Waterloo place.

Despite its strengths, the salon also has some weaknesses that emerge from the comments. One recurring issue is the wait time for appointments. One customer who scheduled an appointment had to wait for fifteen minutes and was frustrated to see walk-ins being taken ahead of her. This inconsistency in prioritizing appointments can lead to confusion and dissatisfaction among customers. It is important for the salon to improve its appointment system and ensure that those who have booked in advance are given priority.

Another weakness highlighted in one comment is the presence of air bubbles and uneven nails in the service provided. This demonstrates a lack of attention to detail and may lead to customer dissatisfaction. It is crucial for the technicians to consistently deliver high-quality work to maintain customer satisfaction and loyalty.

Additionally, there is one negative review that mentions disagreements over pricing. This kind of conflict can tarnish the salon's reputation and create a negative impression of the business. It is necessary for staff to communicate clearly with customers about prices to avoid misunderstandings and conflicts.

In conclusion, Diamond Nails Waterloo place has several strengths, including the high quality of services provided, clean and professional environment, reasonable prices, and positive attitudes of the staff. However, there are also weaknesses, such as issues with appointment scheduling, inconsistent attention to detail, and occasional pricing conflicts. Addressing these weaknesses will help the salon to enhance the overall customer experience and maintain a positive reputation.

Best TL Reviews

I just had the best pedicure ever, since my mail tech Justine left… Kim did an amazing job… she will be my new to go person…. Thank you again Kim for the best pedicure I have had in months…

A huge thank you to Jenny for my beautiful nails. She was very particular and seemed to enjoy what she was doing! Everything was very clean and professional. I had an awesome experience! I will be back!

Very clean and open place with lots of chairs. The woman who did my pedicure was very nice and offered good suggestions without putting pressure on me. The man who did my acrylic nails with dip, shaped my nails just to my liking. The design was done very well, and I am super happy with the result!

I would give this a zero if it was possible. There is air bubbles, my nails are uneven and look nothing like the inspiration also. They are messy and they had three people arguing with me because I was told they would be $50 and then they suddenly changed it to $60. It’s ridiculous these are short nails with partial color. I will not be returning and I want my money back. The pictures below show the air bubbles, the difference in size of my pinky nails and the messy painting, and lastly the picture I showed them.

Walked in and only waited about 10 mins and then got my nails done within an hour. The guy was patient and nice. This was my first time going and getting my nails done and felt great

Scheduled an appointment- waited fifteen minutes. I watched four walk ins be taken back so I Asked about my appointment and they said they take walk ins first. I said why make an appointment and the guy said we’ll take you next but we take walk ins first. Makes no sense. Would have been a first time customer but won’t go back

Very nice and clean! I was a walk- in and it was packed, but fortunately I got into a chair within a hr. Tommy did a awesome job! I got a fill in and a cut down. Tommy was super nice, friendly, was a able to replicate the screenshot I had shown him and patient with me as I'm extremely OCD about my nails. He finished within a hour. And offered a drink while I waited to cure under the uv light. With tip I paid $50(I always tip well when I get what I want) only reason I didn't give Diamond Nails 5 ☆s was for the long wait I had. But other then that I think that I have found a nail shop finally after 4 yrs of looking since I moved here!

10/10 stars: Very professional, reasonably priced, and amazing attitude throughout staff. They were very gentle and the lady doing my nails was extremely caring and understanding. Awesome service overall.