Quick Facts About Royal Palace Nail Spa
Royal Palace Nail Spa has received a range of comments, both positive and negative, which provide insight into the strengths and weaknesses of the salon.
One significant strength of Royal Palace Nail Spa is the quality of their nail services. Multiple customers mentioned the excellent job done on their nails, with specific praise for the gel manicures and pedicures. Vivian and Kim were particularly highlighted as skilled nail technicians who provided great service. The fact that customers had their gel nails last for three weeks without peeling or damage speaks highly of the salon's attention to detail and use of high-quality products. Additionally, the positive reviews mentioned that the salon offers complementary wine during the spa pedicures, which adds a luxurious touch to the experience.
Another strength mentioned by customers is the friendly and helpful nature of the staff. Reviewers appreciated the advice given on gel removal and the helpfulness of the salon employees in answering questions and providing recommendations. Friendly and knowledgeable staff contribute to a positive atmosphere and enhance the overall experience for customers.
The clean and luxurious atmosphere of Royal Palace Nail Spa was also praised. Several customers mentioned the beautiful and extravagant decor of the salon, which creates a high-end ambiance. The cleanliness of the salon was specifically commended by one reviewer, emphasizing that a clean environment is an important factor in choosing a nail salon.
However, there are also some weaknesses that should be addressed. One significant weakness is the negative experience described by a customer who had a pedicure and acrylic fill. This customer encountered rude and aggressive service from both the owner and another employee, which greatly impacted their overall experience. The lack of a warm welcome upon arrival also contributed to a sense of unwelcoming atmosphere.
Another criticism is the behavior of the owner, who was described as frequently yelling at employees and causing a stressful environment. This negative customer service experience overshadowed the positive aspects of the salon, leading some customers to feel uncomfortable and unable to relax.
Additionally, one customer mentioned an issue with the distribution of tips to the manicurists. The fact that the manicurist questioned the tip allocation and made the customer feel uncomfortable highlights poor communication and professionalism within the salon staff.
In conclusion, Royal Palace Nail Spa has several strengths, including the quality of their nail services, friendly staff, and luxurious atmosphere. However, they also have weaknesses to address, such as instances of rude and aggressive behavior, poor customer service from the owner, and miscommunication regarding tipping. By addressing these weaknesses and focusing on providing a consistently positive and welcoming experience, Royal Palace Nail Spa can further enhance their strengths and improve overall customer satisfaction.
Best TL Reviews
I’m wary of gel because it’s ruined my nails before but Vivian was excellent. I went three weeks ago and have just had the gel removed and my nails are in good shape. Unfortunately I’m not local or I would be here every other week! Others in the salon were very friendly and gave good advice on what to ask for when getting my gel removed. Nails also lasted 3 weeks without peeling and still looked fantastic. Picture is after 3 weeks of growth.
I had an excellent experience here with Kim! She did my pedicures and manicures. Highly recommend her pedicures as she gives the best massage. Overall, it was the best experience you could have at a nail salon and she was such a sweet lady :) I will be back for her! If you want any services done here make sure to ask for Kim, she won't disappoint
I am not the type to leave reviews, however I see why this salon gets 5 stars! My boyfriend and I went yesterday for the first time and had a great experience. My boo and I both got spa pedicures with complementary wine, and I got a full gel set with a design done by Scott. Best nail tech I've had do my nails thus far. Takes great pride in his work. He took his time on each of my nails to make sure they were shaped jus how I wanted and the design was on point too. I will definitely be returning!!!
Let me start by saying this happened a couple months ago, I've never written a review before so it took a lot for me to decide to do so. This was by far the worst experience I've ever had at a nail salon and I've been getting acrylics for close to 10 years now. To start, I was never greated when I came in, not a big deal but gave an unwelcoming feel. My mother was with me getting a pedicure and the product they soaked her feet in was applied too soon.. it was too hot and she was clearly in pain. While I was getting a pedicure a woman who I've assumed to be the owner tried to start filing my acrylic nails off and did it so aggressively, I politely told her I'd rather wait until my pedicure was done. Once that was done I was seated with a man who began filling down my acrylics, this time burning me three times to the point I had to get up and refuse service which I've also never done before.. the owner was very rude to say the least throughout the entire experience. I still paid for two pedicures and a fill at the end of it all. Please do not waste your time or money here.
The owner does good nails but she's constantly yelling at the other employees very loud and everybody looks stressed out. It's beautiful in there the appointment is beautiful and luxurious but the customer service is horrible and I never feel relaxed when I'm there. I'd rather go to a place that doesn't look as extravagant if they're going to treat me better and I'm going to feel relaxed and comfortable without the owner yelling across the store with a dirty look across from face
I had an amazing time right until the very end. I went in on a Friday with my sister for mani pedis. A lady worked on my pedicure while a gentleman worked on my sister’s. They did a great job and the massages were fantastic!
My sister finished her pedicure a little earlier than me so ANOTHER lady started working on her manicure and then quickly came and did mine. No massage...just painted our nails. We finished and we were very happy with their job. When it came down to paying them their tips we gave the lady that did my pedicure $5, the gentleman that did my sister’s pedicure $5 and the lady that did our manicures $5. The lady that did our manicures then asked me if half of the tip I gave to the lady that did my pedicure was hers as well!!! So rude. She made it very awkward. Never going back. You just lost two loyal customers.
Best Salon I have ever been to. I stopped going to my nail tech that I have been going to for 9 years to start going here. The place really is a Royal Palace, beautifully decorated, clean and shiny! The owner Diana is excellent. I can go 4 weeks without a fill on my acrylics and not one will lift.
Excellent job! Thank you so much. I did my pedicure today and will do my manicure next week. Great service and gentle hands. And beautiful atmosphere. I highly recommend!!
Royal Palace Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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