Nail Depot

+1 716-873-6281

2136 Delaware Ave, Buffalo, NY 14216 United States of America

Open Today: Closed

Quick Facts About Nail Depot

Nail Depot Place receives a mix of positive and negative feedback from customers. In order to analyze its strengths and weaknesses, we will examine the comments provided.

Starting with the strengths, it is evident that the salon has some skilled technicians. One customer mentioned that the lady who worked on her nails did a fantastic job of reshaping them into the almond shape she desired. The customer was clear in her instructions and showed a photo of what she wanted, resulting in a satisfying outcome. Another customer stated that the man who did her nails did them very well, despite her small nail beds. She had no issues with the nails popping off and found the technician to be neat in his polish job.

In terms of weaknesses, a recurring theme in the negative comments is the poor quality of service. One customer described it as the worst service she had ever received, with issues such as lifting polish, dents, bubbles, and an overall bad experience. Another customer complained about the rushed nature of the service and felt gross after a manicure. The quality of the gel polish was also criticized, with one customer stating that it was layered poorly and peeled off the next day. These comments suggest that there may be inconsistencies in the skills and attention to detail among the technicians at Nail Depot Place.

Another weakness mentioned is the lack of professionalism and respect towards clients. One customer claimed that the employees would start screaming in Vietnamese when a client disagreed with their work. This behavior is unprofessional and creates an uncomfortable atmosphere for customers. Additionally, a customer complained about being charged $635 instead of $35, indicating a lack of attention to detail and responsibility when handling client payments.

Some customers also expressed dissatisfaction with the pedicure services. One customer paid for a deluxe pedicure but felt that she did not receive the expected level of service. The technician did not properly attend to her cuticles, heels, and did not provide a massage. This suggests a lack of attention to detail and inconsistent service quality in the pedicure department.

In summary, Nail Depot Place has some strengths in terms of skilled technicians who can deliver satisfying results, particularly when customers provide clear instructions. However, the salon faces weaknesses such as poor service quality, lack of professionalism, inconsistent attention to detail, and issues with the gel polish. These weaknesses can lead to customer dissatisfaction and may impact the reputation and success of the salon. Improvement in these areas is necessary to enhance the overall customer experience at Nail Depot Place.

Best TL Reviews

This is not my regular nail salon. I needed my nails reshaped and repainted. I didnt like what I had gotten at my regular salon and couldn't go back, so I stopped here. While waiting, I pulled the reviews and wanted to RUN. I'm glad I didnt. The lady did a fantastic job taking nails thay were long and square and making them almond. The perfect almond shape I have ever gotten. She really worked the all ready existing nail, a pained with gel for only 30 bucks. I was very clear with her in the beginning of the app and showed her a photo of what I wanted. I'm very happy.

The worst place ever!! Please avoid it.

First at all they don’t know to polish nails. Their work looks so bad it reminds it was done by a beginner.

Second, they don’t have any respect to a client. If you don’t agree with the way they do your (!!) nails they start screaming in Vietnamese to each other and you kinda feel uncomfortable ???? Really? I pay you money and you complain about me to your colleague when I didn’t even leave??

Third, yesterday they accidentally or not charged me for $635 instead of $35. The lady was giving me this reset to sign up and I was totally shocked. How people can be so irresponsible with clients card?? Did you learn number at school??

I’m so annoyed and I totally hate this place. I hope their business will fall apart

(Black nails with silver sparkles in the pictures) This was honestly such a horrible experience. I get my nails done so often and this by far was the worst service I have ever received. I got my nails done (fill with gel polish) on Friday at 2pm and the next morning I came back at 10am and showed them how bad my nails were. The polish was lifting on 2 nails on my left hand. There were dents on my right hand and bubbles that had formed. I did not have time to get them fixed on Saturday and said I could come in Wednesday (since it’s the long weekend and I was leaving) and she said no to me coming in Wednesday and a man came and was literally yelling at me and refusing to find any resolution. 2 other people walked out of the salon because of how they treated me. So disappointed in how I was treated especially since I was not escalating the situation at all. I just wanted a solution.

The worst pedicure I have ever recieved. I paid $40 for the deluxe pedicure. She was done in 15 minutes! She didnt touch my cuticles, gave one quick swipe over my heels, dint let the cuticle remover sit on my heels, the polish was sloppy, and no massage! I had to lotion them myself!Horrible!

Would not recommend this place. Walked in to get basic acrylic set removed and they didn’t soak them or do much of anything besides besides pry them off with an unused nail…. Now I have had my nails removed before and I have never gotten them done this way. Also made me bleed due to being very rough and cut my cuticles

Went in on Wednesday afternoon around 4. Had fill in. The same night out to dinner 3 to four nails were chipped, bubbles in others. Just horrible in a matter of hours. Went back next day around 1:30 and spoke directly to manager. the gentleman that did my nails was not very nice either day. He seemed to think fixing it the next day was ok. Not so. SHE redid all my nails. Went out of town Friday and of course chipping. Was the polish old or something? Needless to say I will NOT be returning.

God Bless Them and customers

My first time going to this salon. I must say I was pleasantly surprised. The man did my nails very well. I have really small nail beds, so most times my nails pop off with very little disturbance. I've had these on for over a week with no issues. He was also very neat with my polish job.

To be honest, I’ve tried this place over and over again to just give it a chance and try new techs but just complete disappointment. Everything is rushed, the quality of the service is poor. Don’t bother spending your money here. I felt gross after a manicure.. that says a lot.. And don’t get me started on the gel polish. It was done so poorly, and layered so much to the point where they peeled the next day. I didn’t even want to bother going back to get it fixed.