Beauty N Go

+1 410-772-1500

5485 Harpers Farm Rd, Columbia, MD 21044 United States of America

Open Today: Closed

Quick Facts About Beauty N Go

Strengths:

1. Friendly staff: Multiple comments mention that the staff at Beauty N Go is extremely friendly and helpful. This is a key strength as friendly staff can enhance the overall shopping experience and make customers feel welcome and valued.

2. Reasonable prices: Customers appreciate that Beauty N Go offers reasonable prices. This is important as it attracts customers who are looking for affordable beauty products and increases the likelihood of repeat visits.

3. Great selection of wigs: The store has a wide range of wigs available, which is highly regarded by customers. This indicates that the store understands and caters to the demands of its target audience, particularly those who are seeking wigs for various purposes.

4. Knowledgeable owner and employees: Customers appreciate the fact that the owner and employees are knowledgeable about the products and are always willing to assist. This creates a positive shopping experience and builds trust in the expertise of the staff.

5. Well-lit and spacious store: The store's layout and lighting are highlighted as positive aspects. The spaciousness and good lighting make it easier for customers to browse and select products, particularly for items that require careful consideration of color and texture.

6. Good standard customer service: Overall, customers find the customer service at Beauty N Go to be satisfactory. This indicates that the store has established a baseline level of service that meets customers' expectations.

Weaknesses:

1. Limited returns policy: One customer had an issue with returning an undergarment and another with an electronic product, both of which were declined for return. This limited returns policy may lead to customer dissatisfaction, especially when it comes to faulty or inappropriate items.

2. Lack of stock availability: It is mentioned in one comment that the store did not have the correct size of an undergarment and was unable to provide an alternative or store credit. This highlights a potential weakness in the store's inventory management and the ability to meet customer demands.

3. Inconsistency in honoring return policy: One customer expressed disappointment that the store did not honor their return request as stated on the receipt. Inconsistent adherence to policies can lead to confusion and dissatisfaction among customers.

4. Distance from home: A few customers mentioned that the store is located a considerable distance away from their homes. This may limit the store's potential customer base and result in a decrease in foot traffic.

In conclusion, Beauty N Go has several strengths, including friendly staff, reasonable prices, a great selection of wigs, knowledgeable employees, a well-lit and spacious store, and good standard customer service. However, there are a few weaknesses, such as a limited returns policy, inconsistencies in return policy enforcement, and a distant location from some customers. By addressing these weaknesses, Beauty N Go can further enhance its strengths and improve the overall customer experience.

Best TL Reviews

The staff is extremely friendly and the prices are reasonable. They have a great selection of wigs. I was very surprised and very impressed!

I love this place they always have what you need also the owner and employees are always friendly and very helpful the owner knows me by name lol.

Beautiful selection of products mainly targeting Black hair, spacious neighborhood store and relatively good standard customer service. I frequent the store often. When my daughter comes in from NY she does too. Today's shopping experience is what generates the 1 star. At 2:14 pm, I purchased a fair amount of items, including an undergarment item, reached home to discover the size was 4 sizes too large. I turned directly around back in the store at 2:48 pm to exchange for my size. They didn't have my size. The store owner, who saw me make the purchase would not allow me to return the item (or even exchange for store credit)stating since it was under garment, no returns. I appreciate the sanitary safety measures and cleanliness to avoid taking returns on undergarments. I also believe authentic customer service is tailored to each guest and each matter of concern. The merchant should consider: regular customer, purchase amount (item in question was about 1/10 cost of total purchase); and customer returned directly to the store within the hour with unopened packet should be considered for store credit.

I tried to return a electronic product that did not work and what this store states on the bottom of their receipt was not honored at all. So I had to keep a electric item that doesn’t work. Not fair at all!!!!

The ladies here are awesome! Always so nice and helpful. I purchase my wigs here, and there's always a good selection and phenomenal sales. Visit, I promise you'll find something you like :)

This beauty supply store is a little ways away from my home, however I would rather go here then anywhere else. I also receive THE BEST customer service. They go above and beyond every time I’m in the store. They never cease to amaze me. So if you’re in Columbia or any surrounding areas, I think you’ll love Beauty N Go. Plus, they always have everything im looking for!

Huge store. They had everything I was looking for and more. Hair, makeup, supplies, clothes, I think I even saw shoes! One thing most people wouldn't notice but is very important in a store like that, it was well lit. When choosing things like hair and make up its very important to be able to see the colors and textures your looking for.

Awesome hair store. Big, clean, spacious. Not close to home, however I will go back. I just took my time and walked every isle and nobody bothered me ????