XOXO Nail & Spa

+1 407-360-3155

955 W State Rd 436 Suite #1020, Altamonte Springs, FL 32714 United States of America

Open Today: -

Quick Facts About XOXO Nail & Spa

XOXO Nail & Spa has received a mix of positive and negative comments from customers, providing insights into the strengths and weaknesses of the establishment. Based on the comments, it is evident that there are several strengths and weaknesses associated with the nail salon.

One major strength that stands out is the excellent customer service provided by the staff. Multiple customers have praised the friendly and accommodating nature of the employees at XOXO Nail & Spa. They mention that the staff members were attentive to their needs, listened to their specifications, and provided quality service. Moreover, the salon reportedly takes the time and effort to ensure that the customers receive the style of tips they desire, as seen in a customer's comment about the staff's dedication to finding a specific style of tips for them.

Affordable pricing is another strength of XOXO Nail & Spa, as mentioned by one of the customers. This emphasizes the salon's ability to offer competitive prices while still maintaining a high level of service and quality.

The talent and skill of the nail technicians at XOXO Nail & Spa is frequently highlighted in positive comments. Many customers claim to be satisfied with the results of their nail services, such as gel French tip manicures and Valentine's Day sets. These comments are indicative of the technicians' ability to fulfill customer expectations and execute specific designs and styles accurately.

Maintaining a clean environment is an essential strength of any nail salon, and XOXO Nail & Spa appears to excel in this area. Customers have praised the salon for its cleanliness and hygiene, indicating that they feel comfortable and safe while receiving their services.

However, several weaknesses have also been identified by dissatisfied customers. One recurring issue is inconsistent service quality. A customer expressed disappointment with their pedicure and nail services, describing the shaping of the toes as unsatisfactory and blaming the nail technician for breaking a nail. Furthermore, they mentioned that subsequent nail technician lacked knowledge and did a poor job on their gel nails. This comment suggests a lack of consistency and expertise among the staff members.

Another significant weakness highlighted is the durability of the dip powder used by XOXO Nail & Spa. One customer complained about the dip powder not being durable, resulting in their nails breaking and needing to be fixed at an additional cost. This comment raises concerns about the quality of products used by the salon.

Lastly, one customer expressed extreme dissatisfaction with their New Year's manicure, citing multiple issues like visible powder, uneven and crooked nails, unpainted sides, and leftover cuticles and dead skin. This disastrous experience highlights poor attention to detail and lack of thoroughness in the nail services provided by the salon.

In conclusion, XOXO Nail & Spa has several strengths, including great customer service, affordable pricing, a clean environment, and talented nail technicians. However, weaknesses such as inconsistent service quality, durability issues with products used, and poor attention to detail have also been identified through customer comments. These weaknesses indicate areas for improvement for the salon in order to provide a consistently satisfying experience for their customers.

Best TL Reviews

If you live in Seminole county definitely get your nails done at XOXO Nail Spa. Great customer service, affordable pricing, and talented nail technicians. I got my colored gel French tip done here and I LOVE IT!!!

Great friendly staff clean environment and very on point! Love my nails!!!

Tammy was amazing! I was sooo happy with my nails.

Ok. Let's get to the nitty gritty... The woman who did my toes, shaped them without asking me first, and was surprised when I wasn't happy with what she did... Not to mention, she broke one nail, and she made them so lop sided (uneven), that in order to even them back out, and achieve the shape I desired, meant cutting both of my big toe nails down to the pink part. I shaped them myself! Then another lady took over seeing I was unhappy, and she did an ok job on my toes, but my nails, now that's a different story! This lady wasn't knowledgeable about what I was asking for, and I guess this should have been the point where I just went somewhere else, but my daughter was also having her nails done, and I didn't want to pull her out of there half done. So, I let her do my nails. I had asked for gel nails, and got gel polish. I just let it go, and let her do it. Whatever, at this point, right? Three days, they lasted three days. They cracked, and the chunks broke off, one by one. She didn't cover my entire nail, and did a poor job, overall. The point is, go somewhere else, if you want more than an "ok" job.

After calling many salons in the area for a specific style of tips, I called XOXO and they took the time to search, called me back, shared pics of the product and I was in the chair really fast. I appreciate the service and care to do exactly as I liked.

I always go to Tammy she did an amazing job on my valentines day set. It looks just like the picture I showed her. Also, they give great pedicures. Go here if you want quality service. I just moved to Altamonte and I'm VERY picky with my nail techs, Tammy slayed since day one.

I did my nails for New Years and I left in tears, my manicure looked terrible, you could see the powder still on my nails, they were extremely uneven, crooked, they painted them only on top and all my sides are unpainted, I still had all my cuticles and dead skin around my nails, seriously so disappointed and not to mention I payed $90 dollars for a service I HATED!!

A 2 day service should not look like this… very upset!

Love this place ! My nails don’t really break , they broke once and charged my 5$ per nail to get it fixed which is not nice since technically they means the dip powder was not durable . That’s my only complaint otherwise they are great!