Lana Nails & Spa, Medford, MA

+1 781-393-8522

53 High St, Medford, MA 02155 United States of America

Open Today: -

Quick Facts About Lana Nails & Spa, Medford, MA

Lana Nails & Spa in Medford, MA has received mostly positive comments from customers, highlighting several strengths of the salon. These strengths include reasonable prices, the use of high-quality OPI dipping powder, skillful and friendly staff, attention to detail, and great customer service. However, there is also a negative comment about the customer service provided by the new owner, Jen.

One of the strengths mentioned by customers is the reasonable price of services at Lana Nails & Spa. According to one comment, the price for a dip manicure is comparable to other salons. This suggests that the salon offers competitive pricing, making it an attractive choice for customers who want quality service without breaking the bank.

Another strength is the availability of OPI dipping powder. OPI is a well-known and trusted brand for nail products, and customers appreciate that Lana Nails & Spa uses this brand. The comment also mentions that it is hard to find nail salons that use OPI dipping powder, highlighting the salon's uniqueness in this aspect.

The skill and friendliness of the staff at Lana Nails & Spa are also praised by customers. Multiple comments mention that the staff, including the owner Jen and the team of Lana, Tracy, and Kathy, are skilled in their work and create a welcoming atmosphere. Customers appreciate that they are made to feel at home and that the staff is accommodating.

Another strength mentioned by customers is the attention to detail displayed by the staff. One customer specifically mentions an experience with the owner where she meticulously shaped the nails to achieve a perfect almond shape. The attention to detail is further highlighted by the owner noticing and fixing a small imperfection at the end of the manicure. This level of attention ensures that customers leave the salon satisfied with their nails.

The comment about bringing family members to the salon suggests that the overall customer service at Lana Nails & Spa is of high quality. The customers feel valued and appreciated, which is evidenced by their positive experiences. This type of customer service is likely to foster customer loyalty and increase the salon's reputation.

However, there is also a negative comment about the new owner, Jen, and her customer service skills. The comment expresses dissatisfaction with Jen's reaction to a tip offered by the customer. The customer felt that Jen showed ignorance and a lack of customer service training. This negative comment highlights a potential weakness at Lana Nails & Spa, indicating that there may be issues with the customer service provided by the new owner.

Overall, Lana Nails & Spa in Medford, MA has several strengths that make it an appealing choice for customers. These strengths include reasonable prices, the use of high-quality OPI dipping powder, skillful and friendly staff, attention to detail, and generally good customer service. However, the salon has room for improvement in terms of customer service, as highlighted by the negative comment about the new owner, Jen.

Best TL Reviews

Price for a dip manicure was reasonable (same as other salons I have been to). Everyone was so kind and lovely. I love that they have OPI dipping powder, because I prefer this kind (I’ve had good experience with this brand), but it’s hard to find nail salons that use it. My nails look great! I will definitely return and recommend to anyone

Love Lana’s and am so impressed with my nails every time. Before coming to Lana’s I couldn’t grow my nails out, now I get dip and it lasts almost a month every time! Some of the best work I’ve ever had, I have long nails now and get to experiment with cool designs! Highly recommend!

My second time here. The ladies here (new owner Jen, and her team Lana, Tracy, and Kathy) are all very skilled and friendly. They really make you feel at home here. Love my fall gel nails

I always love coming here, they try their absolute best to fulfill my bizarre nail requests. This time it was bananas! Love everyone at Lana’s (now Jen’s). Always extremely pleased with the service!!

Best gel manicure! It was my first time here and I got a regular pedi and gel mani. The owner did my mani and was super friendly and detail-oriented. I asked for an almond shape and usually some nails aren’t perfectly symmetrical, but she kept checking the shape and it came out perfect. She also noticed a small imperfection and fixed it at the end of my mani! I really appreciated the attention to detail, especially since my appointment went past their closing time. It seems like they have a lot of regular customers, too! I would definitely come back, especially if the owner did my nails.

5 STAR OVERALL.

Very good customer service, LANA is very accommodating, and you feel welcome.

My nails look so elegant, best gift for myself I’m happy that we picked Lana Nails and Spa.

Thank you TRACY for making my nails so pretty!

I Will bring my mom and my sisters to get their nails done here. Thank you so much! This is going to be my “go to” spa. ❤️

Lana did my nails which she did a great job. Its my second time there. Im big on customer service and Jen definitely has some nerves after i offered her to charge $5 extra on my card for tip. She looked at me like only $5 you can venmo too! Like excuse me? First of all im not obligated to give you a tip honey & $5 is more than enough. Like im sorry but its the ignorance for me & i let her know that before i left as well bc i have no filter and clearly dont care. Maybe Lana should of kept charge of her shop bc clearly Jen needs customer service training.

Had the most wonderful experience here! Definitely our new go to nail salon. The girls here are wonderful, and definitely make the experience 10/10. Could not recommend them more!