US Nails

+1 707-443-3438

1630 Broadway St, Eureka, CA 95501 United States of America

Open Today: -

Quick Facts About US Nails

Strengths:

1. Convenient opening hours: The salon is open until later in the evening, allowing customers to schedule appointments after work. This is a positive aspect for individuals with busy schedules who may struggle to find time during regular business hours.

2. Reasonable rates: The commenter mentioned that they were charged a reasonable rate of $35 for a gel manicure. Affordable pricing can attract customers and encourage repeat business.

3. Attention to detail: The first commenter appreciated the careful job done on their gel manicure. This suggests that the salon focuses on providing quality service and pays attention to detail, which can contribute to customer satisfaction.

4. Accommodating last-minute appointments: The salon went above and beyond to accommodate the commenter and their mother, staying after closing time on a Friday evening. This flexibility and willingness to accommodate customers' needs can create a positive impression and encourage customer loyalty.

5. Friendly and efficient staff: The commenter mentioned that the staff members who handled their pedicures were friendly and efficient. Friendly and attentive staff can create a welcoming atmosphere and contribute to a positive overall experience.

6. Variety of options for children: The salon has both regular and kid-sized pedicure chairs, indicating that they cater to a wide range of customers, including children. This can be a strength as it shows that the salon is family-friendly and can accommodate a diverse customer base.

7. Positive reputation: Multiple commenters expressed satisfaction with the salon's work, stating that they are always happy with the results or that it is the only place they go for manicure and pedicure services. Positive word-of-mouth and a loyal customer base can be indicative of a business's strengths and quality of service.

Weaknesses:

1. Rushed service: Two commenters mentioned feeling rushed during their appointments. This could indicate that the salon prioritizes speed over quality, potentially impacting customer satisfaction.

2. Inconsistent quality: One commenter mentioned receiving a gel manicure that started peeling within 24 hours and was not properly finished. This suggests a lack of consistency in the salon's service quality, which could create doubt and uncertainty for potential customers.

3. Rough edges: Another commenter complained about rough edges left on their nails. This highlights a lack of attention to detail and quality control, potentially leading to customer dissatisfaction.

4. Communication issues: One commenter expressed frustration with the language barrier when trying to discuss and address concerns about their nails. This indicates a potential weakness in the salon's ability to effectively communicate with customers.

5. Rude staff member: One reviewer had a negative experience with a rude staff member who mocked their design choice and acted like their time was being wasted. Unprofessional behavior and poor customer service can significantly impact a business's reputation and customer satisfaction.

6. Nail durability issues: The same commenter who experienced rudeness also mentioned that their nails started chipping and lifting within two days of getting the manicure. This indicates potential issues with the quality of the products used or the application process, which can lead to customer dissatisfaction and a loss of trust in the salon's services.

In conclusion, while US Nails place has some strengths, such as convenient opening hours, reasonable rates, and attention to detail, there are also some weaknesses that need to be addressed. These weaknesses include rushed service, inconsistent quality, rough edges, communication issues, rude staff members, and nail durability problems. It is important for the salon to address these weaknesses in order to enhance customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

So far so great. They are open until later in the evening, so made an appointment for a basic gel mani after work at 5:15. The shop is nice - the gentleman that did my mani was very nice and didn't rush. There are probably five spa pedi chairs plus two kid sized. He also charged a very reasonable rate of $35 to remove the old gel and put on new on my natural nails.

I'm hoping the gel lasts - with the careful job he did I have high hopes. If all continues well I'll be going to them regularly.

US Nails went above and beyond, making time for my mom and me to come in and get our nails done last minute, staying after their normal closing time on a Friday evening. Kevin did a great job on my pink and white fill and the ladies that did our pedis were friendly and efficient. They even had the cutest little princess pedicure chairs for kids. AND prices were reasonable! Overall great experience, highly recommend!

They are the best ever! I’m always happy with their work!

So disappointed. Went in with a wedding group and got a gel manicure. The techs rushed us through and didn't even finish filling or trimming cuticles on one hand. She left very rough edges. The gel was peeling off on two fingers within 24 hours. The wedding was out of state and there was no time to go back to fix it. ????

The first picture is what I wanted the second picture is what they gave me????. It was end of the day and they were rushing and arguing with each other so I didn’t want to say anything about the nails I was loving the nails before the middle two and the lady was super nice.

Muy mal servicio, el señor con la peor actitud para hacer mis uñas, todas mal hechas y se enojo porque yo quería que las corrija, acabados ásperos, cree que no le entendí cuando me envió a otro lugar obvio no volveré, el peor lugar

The only place I go for my manicure and pedicure needs. They also have amazing eye brow threader

If I could I would honestly give zero stars. I don’t like leaving reviews and I never had before but the man who did my nails was incredibly rude. He persistently would mock me about the type of design I wanted and acted like I was wasting his time. Less than 2 days later my nails started chipping and lifted so it gets caught in my hair. I would save your time and money.