Diamond Nail & Spa

+1 662-420-7845

6518 Goodman Rd #107, Olive Branch, MS 38654 United States of America

Open Today: -

Quick Facts About Diamond Nail & Spa

Diamond Nail & Spa, as evidenced by the comments above, has both strengths and weaknesses that can be analyzed. In terms of strengths, one recurring theme in the comments is the quality of the work done by the nail technicians. Many customers express satisfaction with the outcome of their nails, praising the acrylics, the dip powder, and the attention to detail shown by the nail technicians. In particular, Benny is mentioned as a skilled technician, receiving high praise for his work. This indicates that Diamond Nail & Spa has competent and talented staff who can produce beautiful and aesthetically pleasing nail designs.

Another strength highlighted in the comments is the physical space of the salon. Customers appreciate the spaciousness of the salon, noting that it does not feel crowded. This creates a more relaxed and comfortable environment for customers, contributing to a positive spa-like experience. Additionally, customers commend the owners for their pleasant and inviting demeanor, emphasizing that they make an effort to please customers. This indicates that Diamond Nail & Spa has a welcoming and customer-oriented atmosphere, creating a positive impression.

On the other hand, the comments reveal several weaknesses of Diamond Nail & Spa. One recurring issue is the pricing and transparency of the salon. Customers express dissatisfaction with changes in prices and the lack of transparency in the pricing process. One customer details an incident where the price was increased without prior notification, and another comments on feeling overcharged compared to other customers. This suggests that Diamond Nail & Spa may have inconsistencies and issues with their pricing structure, leading to customer frustration and dissatisfaction.

Another weakness highlighted in the comments is the lack of promptness and time management. Multiple customers complain about long wait times, even when they have explicitly mentioned being in a hurry. This indicates a lack of efficiency and consideration for customers' time constraints. Furthermore, there is a complaint about not receiving the full services paid for, such as a missed pedicure. These issues with timeliness and service fulfillment suggest a need for improvement in the salon's organizational and scheduling practices.

Furthermore, there is a comment detailing a dissatisfaction with the durability of the nails. The customer mentions that their nails fell off within a week and a half after getting them done, despite paying a substantial amount. This indicates a potential weakness in the longevity and quality of the nail services provided by Diamond Nail & Spa. The salon should address this issue and ensure that their services meet the expected standards of durability and longevity.

Lastly, the comments suggest that the customer service provided by the nail technicians can be inconsistent. While some customers express satisfaction with their interactions with the technicians, others mention unfriendly or unengaged nail technicians. This inconsistency in customer service may contribute to a negative experience for some customers and should be addressed by the salon to ensure consistent and positive customer interactions.

In conclusion, Diamond Nail & Spa has both strengths and weaknesses. While some customers praise the quality of the work and the spaciousness of the salon, there are concerns regarding pricing transparency, timeliness, durability of the nails, and inconsistency in customer service. Addressing these issues would contribute to an overall improved customer experience and enhance the reputation of Diamond Nail & Spa.

Best TL Reviews

I went in for dip powder on my natural nails. They guy that did my services gave me a receipt which was for $35. As I was gathering my things to leave, another guy that worked there came and looked at my nails and grabbed the receipt and changed the price to $40 because he said my nails were long. I didn't have a problem with the price but I did have a problem with the fact I already had a receipt for services and the price was changed. P.S..... my nails don't look that "long" to me...

Had a horrible experience, waited for 1hr and 30 mins soaking my nails when I told them I was in a hurry. Told the manager and she didn’t wanna give me a discount and just cut 10 dollars. I paid 90 dollar for dip and a pedi. Didn’t even get my medicure as you can see in the video my cruciales aren’t cut or underneath my nails aren’t cleaned.

I 100% recommend Benny if you want the cutest acrylics. He was incredibly skilled at his work and made sure that I was completely satisfied. I was very indecisive and asked for his opinion and he went *above and beyond*….just see for yourself I love them so much thank you benny you are such a king I will be coming to u every time from now on!!!!!

This is one the best nails salons I have ever visited. I love the large salon. You don’t feel crowded. The owners are very pleasant and inviting. They starve really hard to please you. Most nail salons rush you in and out. Not at Diamond Nail, you get a true spa feel. They have definitely stole me from my prior nail shop.

Honestly this place use to be really good. But the last couple times I’ve went the prices have went up and the service has went down. I’m so disappointed I used to love this place. I have came here twice now in a little bit of a rush and explain the situation to the workers. I explain that I am in a rush. I asked them can you do the service I am requesting in a decent time. They will have me wait for an hour and half before getting to me. This time I came an hour before they closed (as soon as I got off work) . I asked if they would have time to see me- if not it’s no big deal I can go somewhere else that’s open a little later. They tell me yes and here I am not finished. They ask me to come back tomorrow and I can not. I have limited time with work and I need them done asap for a wedding in the next day. Also I got my nails done here less then a week and 1/2 ago. They fell off with in a week and I paid 120 For them. The people are nice but the work is not worth the wait or the money. Not to mention they can’t be up front about the wait or if they are able to do something or not. I will. Not be back.

get it done couple weeks ago. the nails are perfect and I love it. excellent service and very helpful. I will definitely come back again

The quality is good, but the service and pricing can be improved. My nail tech was not friendly. She was interested in conversing with everyone but me, and the price for a full set and fill in with minimal designs are the same. I can't prove it but I feel the black customers are charged more than others.

Amy was so good & paid attention to details by taking their time and asking me if I liked it or not on every finger!! I got dip on my natural nails with a specific design and Amy matched it perfectly! I 10/10 RECOMMEND THIS PLACE!!

EDIT: 2 years later & Amy did it again!! The green pic was done before christmas of 2022!