Beauty Lane

+1 301-890-5200

13822 Outlet Dr, Silver Spring, MD 20904 United States of America

Open Today: -

Quick Facts About Beauty Lane

Beauty Lane Place has both strengths and weaknesses based on the comments provided. Starting with strengths, one customer mentioned that the store has a nice location, implying that it is easily accessible. Additionally, the store is said to have a broad range of products, which suggests that it caters to a variety of customer needs. Another strength is the availability of wigs and hair weaves, which previously had an attendant to assist customers in selecting the right products.

However, the weaknesses of Beauty Lane Place are more prominent in the comments. One major weakness highlighted is the poor maintenance of the store. The wig department and hair weave section are described as dusty, dirty, and in disarray. This lack of cleanliness gives the impression that the management does not prioritize cleanliness, which can negatively affect the overall shopping experience. Furthermore, the comment about a sleeping employee suggests a lack of professionalism and attentiveness on the part of the staff.

Another weakness pointed out is the quality of products. One customer shared their experience of purchasing a belly button ring that broke twice within a short period. When they approached the store for assistance, they were met with an unsatisfactory response and were blamed for the product's failure. This highlights a lack of accountability and customer service on the part of the store.

Several comments also mention the negative behavior of the employees. Customers reported that the staff members were rude, unprofessional, and ignored them. In one instance, an employee demonstrated a dismissive and disrespectful attitude by reacting negatively when asked about different hair extension options. The use of inappropriate language about customers in another language also reflects a lack of professionalism and respect.

Price is another weakness mentioned by customers. Beauty Lane Place is described as having high-priced products compared to other options, and it is suggested that customers might find better value at Asian-owned beauty stores. This highlights a potential issue with competitiveness and value for money.

Additionally, the comments mention a lack of customer service and assistance. The employees are described as indifferent, rude, and more focused on socializing amongst themselves than attending to the customers. This lack of attention and assistance creates a poor shopping experience and can lead to frustration and dissatisfaction among customers.

Overall, while Beauty Lane Place may have some strengths such as its location and product selection, the weaknesses outlined in the comments, including poor maintenance, low product quality, unprofessional behavior, high prices, and lack of customer service, are significant drawbacks that can impact the overall shopping experience for customers. These weaknesses need to be addressed in order for the store to improve its reputation and attract more satisfied customers.

Best TL Reviews

This store use to have a very nice selection of wigs with an attendent to assist you. Now the wig dept and hair weave section is dusty, dirty and in disarray. From the wigs, shelves right down to the filthy dirty floors.

DON'T USE THE HAIR SALON IN THE BACK. THEY'LL CUT YOUR HAIR OFF IF THEY ARE TAKING OFF YOUR WEAVE. DON'T MAKE MY MISTAKE, AVOID IT ALL COSTS!!!!

on the 8th of july ( two days ago) i bought this belly button ring , i put the belly button ring in then on the 9th of july it broke when i was changing, the first image was after then it broke again in the second picture ( it broke twice) so today july 10th i went back to the beauty supply store and the girl said it was my fault since it was after the purchase and that they couldn’t do anything, i don’t mind keeping it i just would like something for my loss since i can’t return it in it’s original condition , if i knew this was going to happen i would have kept my money and spent it elsewhere, also one girl was sleeping. do not buy from here !

The store have a few things the inventory changed since 2020 not enough to choose from

The employees don’t greet you or anything. The products are high priced!!! your better off going to the Asians. The selection they have is very limited. If I could I would have giving them a zero.

The breadth of products is pretty good on the surface, but hard to get consistent products sometimes. Cashiers need some serious customer service training-- range from indifferent to rude. If I find an option equa-distant to my home, I likely will switch. Today's experience makes me want to look for one.

The staff working at Beauty lane are extremely rude and unprofessional. I went there this afternoon to purchase some extensions to do my hair. The staff does not greet you when you walk in and completely ignores you most of the time. After about 5 min, I finally said “hello, is someone available to assist me”. One of the girls working the front walked up with a lot of attitude. There was no greeting nor “may I help you.”

I proceeded to ask her about different hair/extension options. She replied under her breath “oh God” and basically stated that the extensions were the same and the only difference was the brand. At one point, one of the other workers rudely interrupted us and called her over to show her something unrelated. She proceeded to walk off. I had to loudly say well I guess I’ll head out since clearly you all are too busy. She returned but had a lot of attitude. I also heard on of the workers talking trash about me and other customers in French. They didn’t realize I’m fluent in French and understood everything they said.

This place needs to be either shut down, or they should fire all the workers and start fresh.

Nice location. They have a lot of products which are over priced. Sometimes it's like that, your paying more for convenience than the actual product. God forbid you need assistance locating an item. The employees are standing around talking & you can't tell them from just regular customers. To make matters worse, they are usually standing rt next to you . If your in a tight spot then I would go here. If you can hold off, I suggest you go somewhere else. Be for warned, most items here are non-refundable. So know the exact product your looking for & then purchase. Many have been stuck with their mistakes.