101 Nail Spa

+1 707-465-1016

1224 2nd St, Crescent City, CA 95531 United States of America

Open Today: -

Quick Facts About 101 Nail Spa

101 Nail Spa has received a mix of positive and negative comments, which provide insight into its strengths and weaknesses. In order to thoroughly analyze this, let's examine each aspect in detail.

Starting with the strengths, many customers praise the couple that owns the business for being nice and friendly. This is an important aspect as it contributes to a positive and welcoming atmosphere. Furthermore, customers appreciate that the owners do great work in a timely fashion. They are able to complete nail services quickly without compromising on quality, which is highly valued by customers who are often looking for efficient services.

Another strength mentioned by customers is the beautiful job done by the salon. This indicates that the salon provides high-quality nail services, resulting in satisfied customers. Additionally, the salon is praised for being able to accommodate walk-ins without an appointment. This flexibility is appreciated by customers who may have immediate needs or time constraints, and it contributes to the convenience of their services.

Customers also mention the cleanliness of the place and the pleasant smell. A clean and well-maintained salon is essential for hygiene and contributes to a positive experience for customers. The fact that the salon smelled amazing is an additional detail that can enhance the overall atmosphere and make customers feel comfortable during their visit.

The next aspect to consider are the weaknesses mentioned in the comments. One customer had a terrible experience when they made an appointment but were told it had been rescheduled without their knowledge. They were met with rudeness when trying to explain the situation. This highlights a significant weakness in customer service, as the staff should have handled the situation with more understanding and professionalism. The negative experience described may deter potential customers.

Another weakness mentioned is the inability to accommodate a group appointment. One customer made an appointment for multiple people but was only informed upon arrival that they could only service one person at a time. This miscommunication and lack of organization negatively impacted the customer experience and can be seen as a failure in managing customer expectations and needs.

Furthermore, a customer mentioned a last-minute closure that affected their cruise plans. This shows a lack of communication and consideration on the part of the salon, causing inconvenience and frustration for the customer. This weakness highlights the importance of properly managing appointments and ensuring that customers are prioritized and informed of any changes in advance.

Overall, 101 Nail Spa has several strengths, including friendly owners, efficient service, high-quality work, and a clean environment. However, they also have weaknesses in terms of miscommunication, lack of organization, and poor customer service. These weaknesses can have a negative impact on the overall customer experience and should be addressed in order to improve and retain customer satisfaction.

Best TL Reviews

This is a good place to get your nails done. Couple that owns the business are nice, and do great work in a timely fashion. They do your nails quickly without compromising the quality of the work they do, they do a beautiful job and get you in and out quickly. I'm very pleased with the work they do and would recommend anyone to bring their business here, I will definitely make them my regular place to go, definitely will be coming back on a regular basis. I applaud them and their work perfusely.

This was one whopper of a terrible experience. I called and made an appointment a week ago, went to said appointment and the woman told me they called and told me to come early and I said I did not have an appointment and she canceled me. I spoke to no one that morning and I tried to explain but she would not budge. She was absolutely so rude I was shocked! If you want to get your appointment screwed with and be treated like you are an absolute pile of dirt, then this is the place for you!

Very friendly. Took me without an appointment. My nails were a mess and one broken. I even found a great little fan for my daughter. The place was clean and smelled amazing. Thank you for a lovely afternoon.

Made an appointment for three pedicures for my wedding party and I. Walked in and was told they could only do out nails one by one. Horrible experience, rude workers. Not the way business should be handled.

What a great place! Made a call and got in same day. Both the owner's are so nice. Tina did such an amazing job on my nails. She did a full set, white tip and painted my 10 yr old daughter at same time. I will definitely be returning for future maintenance of my nails.

They do great Manis and pedis

We made an appt and 1 hr before our appt they call to say they're closing early. Not even an option for us to come in earlier. Not happy...we were going on a cruise within a few days.

I only go to this nail place now, my experience and nails are always amazing.????