Quick Facts About Beauty Mart
Beauty Mart Place has a mixture of strengths and weaknesses, as indicated by the comments provided. Let's analyze them in detail:
1. Lighting in the store: One customer mentioned that the lighting in Beauty Mart Place was not sufficient for them to properly examine a product. This can be seen as a weakness as it may make it difficult for customers to accurately assess the quality and color of items before making a purchase.
2. Return policy: One customer expressed dissatisfaction with the return policy of Beauty Mart Place. They bought a braided ponytail that did not match their hair and attempted to return it, but were denied because the plastic attachment that holds the hair to the box had detached. This strict return policy can be seen as a weakness as it may discourage customers from making purchases in fear of being unable to return or exchange items that do not meet their expectations.
3. Denial of payment: Another customer mentioned being denied the opportunity to make a purchase because their $5 bill was slightly ripped. Although this may seem like a small issue, it can be frustrating for customers, especially when it is rare to come across perfect money. This incident can be seen as a weakness as it may deter potential customers from making purchases in the store.
4. Friendly and helpful staff: On a positive note, one customer mentioned that the staff at Beauty Mart Place were friendly and helpful. This can be considered a strength of the store as good customer service can create a positive shopping experience and encourage customer loyalty.
5. Refund policy: Another customer mentioned that Beauty Mart Place does not offer refunds on wigs but instead allows exchanges or store credit. This can be seen as a weakness for customers who prefer cash refunds or are not interested in exchanging their purchase. However, it may also be seen as a strength for the store itself as it encourages customers to make additional purchases and potentially spend more money in the store.
6. Selection and pricing: One customer commented on the good selection and reasonable prices at Beauty Mart Place. This can be seen as a strength as it indicates that the store offers a wide range of products at affordable prices.
7. Authenticity of products: Unfortunately, one customer had a negative experience where they believed the store was selling fake hair and packaging it as human hair. They expressed dissatisfaction with the customer service and the store's refusal to rectify their mistake. This incident can be seen as a significant weakness for Beauty Mart Place as it damages their reputation and may discourage customers from trusting their products.
8. Customer care and quality staff: On a positive note, one customer praised the customer service and care they received at Beauty Mart Place. They mentioned that the staff put the customers first and provided a high-quality experience. This can be considered a strength as it highlights the importance of good customer service and the positive impact it can have on a customer's perception of the store.
9. Bathroom facilities: One customer expressed dissatisfaction with the store's refusal to allow their three-year-old grandson to use the bathroom. This incident can be seen as a weakness as it demonstrates a lack of empathy and understanding towards customers' needs, potentially leading to a negative shopping experience.
In conclusion, Beauty Mart Place has a mix of strengths and weaknesses. While they may have friendly staff, good selection, and reasonable prices, they also face challenges with return policies, payment denials, and allegations of selling fake hair. It is crucial for the store to address these weaknesses and consistently provide a positive customer experience to maintain their reputation and attract loyal customers.
Best TL Reviews
This store is the worst. The lighting in beauty supply stores can be tricky. I took a braided ponytail home and removed it from the box to get a better look to see if it matched my hair but it did not. I took it back, the manager said that it was not in original condition because the little plastic attachment that holds the hair to the box detached from the hair. The tags where still on the hair and I literally just took the hair out the box to put next to my hair. The hairs new, unused and I just purchased before thanksgiving!! I have just wasted money!!
I live two hours away and decided to visit several beauty supply stores. I decided to make a purchase in his store but was denied because my $5 is ripped. I thought he could have just been playing but in fact he was serious. I asked him why since it was only a slight rip and was given to me from another business that way. He just looked at me and didn't respond as if waiting for me to use another method of payment. Yes, I had other cash and cards but my purchase was less than $5. I gave the bag back and told him never mind. This is ridiculous! I've never been denied a purchase due to torn bills. It's rare that I even come across PERFECT money. I'm not sure what type of world he think he's in. I politely left.
Last minute purchase to buy hair for faux locs. The staff was friendly and helpful. I went back the next day to get a different hair color. They don't give refunds but allow exchanges or store credit. No refund on wigs!
I went in this store to check out the items, they were have an awesome sale on wigs for $5 & $10. (I brought 3 ). Found out 2 of the 3 were human hair [OMGosh]!
Good selection & prices are reasonable.
I don't even want to give them a 1 star, they deserve a -10 stars. DO NOT purchase any hair or wigs form this store. They sell fake hair and put it in human hair packaging. They over charge by hundreds & they refuse to work with you as far as fixing their mistakes. They me a "100 percent human hair wig" for $250 and it turned out to be synthetic. Also they put that wig in a Sister Wig box which it was no brand & when confronted about it said there was nothing they can do. DO NOT GET RIPPED OFF BY THESE PEOPLE!!!
This is the best beauty supply ever affordable high class with any and everything you need customer service is fast and they care about you here!!! High quality staff who puts you first!! They are the best in Atlanta!!!!
I went in this store on 12/20/19 with my three year old grandson to do some Christmas shopping. He started to bounce so I asked at the register could he use their bathroom. They flat out said no. I so I left and had to rush him home so he wouldn’t pee on himself. They acted like he was going to contaminate their bathroom or something That was my second and final time going in that location. For them to turn down a three year old who is about to wet himself is ridiculous.
Good prices, good sales and friendly service. Read some of the reviews where it said they were rude...... Luckily, I have not experienced that even before becoming a regular customer They definitely greet me with smiles and notice when I have not been in the store for a while.
Beauty Mart Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 07:02 PM |
|---|---|
| Tuesday | 10:00 AM - 07:02 PM |
| Wednesday | 10:00 AM - 07:02 PM |
| Thursday | 10:00 AM - 07:02 PM |
| Friday | 10:00 AM - 07:02 PM |
| Saturday | 10:00 AM - 07:02 PM |
| Sunday | Closed |
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