Quick Facts About Joie Nails & Spa
Strengths:
1. Excellent customer service: Multiple customers praised the salon for their exceptional customer service and attention to their needs and preferences.
2. Skilled technicians: Several customers mentioned specific nail technicians who were highly skilled and provided great service.
3. Welcoming ambiance: The salon was described as having a warm and inviting atmosphere, making customers feel comfortable and relaxed.
4. Good reviews: The salon has received positive reviews on platforms like Yelp, indicating that many customers have had a positive experience.
Weaknesses:
1. Inconsistent quality: While most experiences were positive, there were a few instances where customers were dissatisfied with the final outcome of their nails. This suggests that the salon may lack consistency in providing high-quality manicures and pedicures.
2. Lack of attention to detail: One customer mentioned a rushed experience where the technician did not spend enough time on certain aspects of the service, such as the foot scrubbing and massage.
3. Inadequate facilities: One customer complained about the lack of air conditioning or fans in the salon, making the experience uncomfortable during hot weather.
4. Unprofessional behavior: Another customer reported a negative experience where the staff argued and refused to acknowledge the poor quality of the service. This indicates a lack of professionalism and unwillingness to address customer concerns.
Recommendations:
1. Improve consistency: The salon should focus on ensuring that every customer receives the same high-quality service. This may involve training the staff to follow specific guidelines and standards.
2. Pay attention to details: The technicians should be mindful of spending enough time on each step of the service to ensure customer satisfaction. This includes thorough foot scrubbing and longer massage times.
3. Enhance the facilities: Installing air conditioning or using fans in the salon can greatly improve the comfort of customers, especially during hot weather.
4. Address complaints professionally: Instead of arguing with customers, the staff should take customer complaints seriously and work towards finding a satisfactory solution. This includes acknowledging mistakes and offering appropriate apologies or refunds when necessary.
5. Encourage consistent feedback: The salon should actively encourage customers to provide feedback and reviews, both positive and negative, to help improve their services. Regularly monitoring and addressing customer feedback can help identify areas that need improvement and ensure customer satisfaction.
By implementing these recommendations, Joie Nails & Spa can enhance their strengths and overcome their weaknesses, leading to improved customer experiences and a stronger reputation in the industry.
Best TL Reviews
I had such an amazing experience at this salon! Not only did they pay constant attention to my needs and what I wanted but I genuinely felt like their main concern was making sure I left happy with their work. I would be leaving them a 5 star review just based on the service alone. But then they continued to go above and beyond in everything and my nails turned out so beautiful! Michelle is amazing and Andrew you are a rockstar! And major kudos to the manager who is always willing to step in and help out! Thank you so much guys! I'll see you in 2 weeks for a fill! lol
I’ve been coming here for years and it never ceases to amaze me how wonderful all the staff is.
Almost every experience I’ve had has been pleasant.
Now, I’ll be fair and say I’ve had rushed experiences that didn’t turn out as well as I’d liked, but I’ve been able to kindly say “I’m unhappy with this” and it get fixed.
Kannon is one of my absolute favorite people. He’s skilled at his profession and is always willing to offer a helping hand to others.
The people here were very nice, and the ambiance is welcoming. My experience fell short, however, and I won't be going back. I had the absolute worst manicure of my life. Full disclosure: I don't think I've ever gotten a "good" manicure, which is why I typically only do pedicures. I always walk away with a couple of misshapen nails, missed strips of polish, and end up with horrible hangnails in the days following. I've even gotten my cuticles nicked on occasion. This time, while I did not get horrible hangnails after, I ended up with everything else. The shaping and missing polish actually wasn't too bad, but what was bad was I walked out of there with FOUR wounds that drew blood, and without a single apology. Like I said, I've been nicked before and I know accidents happen, but FOUR times?! And when I took the pink polish off a few days later, I was left with orange nails. The picture I posted is of my nails a few weeks after my visit as the orange stain was growing out. I had to keep my nails painted for months (and I rarely ever wear polish on my fingernails).
I don't know if the nicking of the cuticles was due to the fact I don't get manicures often (partially because I tend to get nicked 1/4 of the time), but the orange stained nails is a new one for me and totally unacceptable. Hopefully, they've switched out their base coat so this doesn't happen to anyone else. I wanted to like this place, and we went because of the good Yelp reviews. But I ended up with four wounds and orange stained nails. My bestie wasn't super pleased with her experience either, though she didn't have the same problems I did (she got gel, whereas I got basic polish). I'm hoping my experience was just a fluke, and based on Yelp reviews, it sounds like maybe it was, but I won't be going back.
I usually never leave reviews for places but this salon is so AMAZING, I just had to leave a review! Everyone is so friendly and they are very professional. They get you in fast and efficiently. Would 100% recommend this place. Unfortunately I do not know the name of the person who did my nails but they were amazing and I will definitely be coming back to him!
They do a great job with natural nails. Mani - pedis with gel last a long time and you don't have to use acrylic which may damage your nails. This place is located next door to Tri Valley Medical weight loss center and is a great way to practice self care.
Had a pedicure here recently and I won't be returning. It was quite rushed, the scrubbing part of my feet was no more than 30 seconds per foot and the massage was about 60 seconds for each foot. Also it was 90° outside and they didn't have any air conditioning running - not even a fan - so it was hot and humid in the salon, making me sweaty and miserable.
I called and made an appointment around 2pm on a Saturday for a 6pm gel acrylic full set. The man that did my nails did a fantastic job and was so nice and sweet! There was an attention to detail I have NEVER experienced and I am beyond happy with how they turned out. I didnt feel rushed or judged like I sometimes do at other salons. I will definitely be returning. 150% recommend!
I took my daughter here to get a full set no other services just a full set. First they took over an hr and 20 min to complete the service, I would have been fine with that until I seen her nails when they were done. They were horrible, I really wish I could post pictures of what her nails looked like she had gaps where acrylic should have been they tried to argue with me and say it was her skin and not her own nail when clearly it was her own nail all her nails were pointed upwards instead of straight out, she requested coffin style and did not get coffin style her nails were all different lengths and different shapes. Her nails really looked like an amateur did them.
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Joie Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
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