Quick Facts About Star Nails
Star Nails place has a mix of strengths and weaknesses based on the comments provided.
One of the notable strengths mentioned is the efficiency and skill of the nail technicians. Mindy and Simon, in particular, received praise for their excellent work on nails. Mindy was commended for her ability to take customers in even at the last minute and still provide a wonderful result. Simon was considered one of the best nail techs in Pittsburgh, with customers expressing satisfaction and receiving compliments on their nails. Both Mindy and Simon were praised for their attention to detail and taking the time to ensure that nails look their best. This showcases the technical expertise of the nail technicians at Star Nails place.
Another strength highlighted in the comments is the quality of service. The comment mentioning "great service" indicates that customers generally have a positive experience. The appointment-based system is appreciated, as it ensures that customers know when they will be attended to and can plan accordingly. Reservation systems also help prevent long wait times and ensure a smoother experience for customers. The overall positive feedback from customers on the service suggests that Star Nails place values customer satisfaction.
Furthermore, competitive pricing was mentioned as a strength in one of the comments. The customer acknowledged that Simon's prices were great, indicating that the salon offers reasonable rates for their services. This can be a decisive factor for customers when choosing a nail salon, as affordability is often a consideration.
However, there are also weaknesses mentioned in the comments. The most significant weakness appears to be the lack of hospitality and premium amenities. One
commenter specifically mentioned not receiving top-notch hospitality or premium amenities, including being denied access to the bathroom. This lack of hospitality implies a poor customer service experience, which can be seen as a weakness in attracting repeat customers and building a loyal customer base. The commenter even compared the experience to being more expensive than a salon in Boston, indicating a lack of value for the price paid.
There were also negative comments related to appointment scheduling and wait times. One customer mentioned waiting 40 minutes without an appointment, which was understandable to some extent. However, the same customer had another appointment which was not honored promptly. This indicates a lack of organization or respect for appointments, potentially leading to frustration and dissatisfaction among customers. Another commenter left the salon due to excessive wait times even after having made an appointment. Such experiences highlight a need for improvement in managing appointments and reducing wait times to enhance the overall customer experience.
The most concerning weakness highlighted in one comment is the poor handling of a cut during a gel manicure. The commenter mentioned that the nail tech continued to work on the bleeding finger, which may have raised sanitary concerns. The unsanitary practices and lack of consideration for the customer's comfort were mentioned, which is a major weakness in terms of hygiene and professionalism. Additionally, the poor durability of the gel nails, with multiple nails peeling off within a week, indicates a lack of quality in the service provided.
In conclusion, Star Nails place has several strengths, including efficient and skilled nail technicians, excellent service, and competitive pricing. However, there are notable weaknesses in terms of hospitality, appointment scheduling, and handling of customer injuries. The unsatisfactory durability of the gel nails also raises concerns about the quality of service. To improve, Star Nails place should focus on enhancing customer service, refining appointment management, prioritizing hygiene practices, and ensuring long-lasting results for their customers.
Best TL Reviews
Mindy was great they took me at the last minute and she did a wonderful job on my nails and she did it in a very efficient manner. I will definitely go back.
Love Simon dose my nails always love them
Simon is one of the best if not the best nail tech in Pittsburgh! Call ahead to ensure he's available! I always get so many compliments on my nails!
Great service! Just them 2 so make an appt you won't regret
Simone did an AMAZING job on my nails. This is the best set i have ever had, I wish i would have found him a long time ago! He takes his time and cares about what your nails look like. His prices are great too!
Don’t go expect to get treated with top-notch hospitality nor expect premium amenities. Especially don’t expect to be able to use their bathroom, don’t even ask unless you enjoy a blunt NO for a reply. Only one worker seemed genuinely nice and courteous. I’ll never use this place. For the money, (more expensive than Boston) you won’t get treated like they appreciate your business.
Was here once before, waited 40 minutes with no appointment. That was understandable. The tech was nice, and did a decent job aside from one of the nails being significantly smaller than the other. I didn't complain and appreciated him working on my nails. Had an appointment today (1/10/19) at 5:00p.m. came in 12 minutes early, let them know my name, what I needed done and that I had an appointment for 5. Waited 30 minutes before one of the Techs said she would be right with me. Another 20 minutes had passed and she was still with a customer but said to pick my color. Decided on a bule... 10 more minutes pass and I was still not being waited on. So I left. Called Dojo Nails and explained my situation. They said they could take me at 6:45 and did an excellent job.
This was such a poor experience, that I actually HAD to leave a poor review for the first time ever. I got a gel manicure a week ago, and the nail tech cut me while cleaning up my cuticles. It was bleeding pretty badly. It happens, I wasn't upset, but they could not get the bleeding to stop, but continued trying to paint this nail. It seemed so unsanitary and I was completely uncomfortable as they poured multiple different liquids/chemicals on my finger trying to get it to stop. I told them I wasn't comfortable, could I just please have a bandaid and I could come back later for that finger. They said ok but proceeded to paint a few color coats, with curing the nail in between (each time it came out from under the lamp there was a pool of blood that they would soak up with a paper towel). AFTER they painted 3 coats over blood, they gave me a bandaid and finished the rest of my fingers. I was told to come back for the top clear coat, no idea why I couldn't get all coats done later (like I asked for) so I wouldn't have trapped blood on my fingernail. I paid, full price with a small tip, left, came back later and got the bleeding finger a top coat. I wasn't even going to leave a review, because obviously they didn't mean to cut me. But I only made it a few days before 3 of the gels were starting to peel off, and now it is 7 days later and multiple nails are peeled off completely, so it was a total waste of money. Again, I know everyone is human, but I do not recommend. It was all around sloppy.
Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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