Quick Facts About True Salon & Spa
True Salon & Spa has several strengths that contribute to its positive reputation. One of its main strengths is the skill and artistry of its stylists. Customers have consistently praised the hairstylists and their ability to create amazing results. The comments mention specific stylists by name, such as Presley, Maile, and Cassi, indicating that the salon has a strong team of talented individuals. This demonstrates the salon's strength in attracting and retaining skilled professionals who can successfully meet clients' hair needs and preferences.
Another strength of True Salon & Spa is the welcoming ambiance and friendly atmosphere. Customers appreciate the warm and inviting environment, comparing it to being at a friend's house. This positive atmosphere contributes to a relaxing and enjoyable experience for clients, making them feel comfortable and at ease during their visit. The absence of internal drama and catty behavior, as mentioned in one comment, further enhances the salon's positive environment. This strength is likely a result of the salon's management and their efforts to create a welcoming and professional atmosphere.
The presence of a boutique in the waiting area is another strength of True Salon & Spa. This feature adds value to the overall experience for clients, providing them with the opportunity to shop for local handcrafted jewelry and other treasures. By offering this additional service, the salon enhances the customer experience and offers a unique opportunity to support local artisans. This strength helps to differentiate True Salon & Spa from other salons in the area, providing an added incentive for clients to choose this establishment.
True Salon & Spa has also received positive feedback regarding its customer service. Several comments mention the friendly and personable nature of the staff. This demonstrates a strength in the salon's ability to cultivate a strong customer service culture, where clients feel valued and appreciated. The positive interactions between stylists and clients, as well as the overall professionalism of the staff, contribute to the salon's positive reputation and contribute to customer satisfaction.
However, there is one weakness mentioned in the comments that needs to be addressed. One customer had a negative experience with a pedicure appointment, expressing dissatisfaction with the service provided. This comment suggests that the salon may not be as strong in providing nail services compared to their hair services. This weakness should be addressed by the salon management to ensure that all services provided meet the same high standard and that clients have a consistent and positive experience regardless of the service they receive.
In conclusion, True Salon & Spa has several strengths that contribute to its positive reputation. These strengths include the skill and artistry of the stylists, the welcoming ambiance and friendly atmosphere, the presence of a boutique, and the overall customer service provided. These strengths have contributed to the salon's success and its ability to establish long-term relationships with clients. However, it is important for the salon to address the weakness mentioned in the comments and ensure that all services provided meet the same high standard of quality and customer satisfaction.
Best TL Reviews
This place restored my faith in the art of hair styling. Presley did an amazing job on my hair and put me at ease which is not easy to do when it comes to my hair. Hope I never lose contact with this artist as she is definitely a keeper!
I’ve been visiting TRUE for over 10 years. When I relocated to the Hawaiian Islands, I would intentionally wait until I could come see Maile (my-lee). When you feel comfortable enough to sit in her chair for a cut and color and simply say “Work your Magic” with no requirements, and your hair turns out amazing… GOLD MINE! ????
The ambiance alone is so welcoming. No “quiet” whispers of internal catty drama. Just your local hair guru’s working their magic. It’s like going over to your best friends house to hang out kind of feel.
Not to mention they have the sweetest little boutique in the waiting area where you can buy local hand crafted jewelry as well as other local treasures in the off chance you have to wait.
10/10 hands down Walla Walla’s Best Salon ????????♀️
I just had a pedicure appointment here with Elize and it was a terrible experience. She was uptight, not friendly at all, and didn’t provide the service that I asked for., I could’ve done the same thing she did at home for free. It seems more like a hair salon than anything and I would not recommend coming here for getting your nails done. There was no care being put into the work being done.
So happy with my haircut.
I feel very fortunate to have found Maile.
Long searched for the right stylist.
My search is over :)
I haven't gotten a hair cut in a very long time and I'm pretty picky when it comes to getting my hair cut. Today Cassi did a wonderful job cutting/styling my hair and she is so friendly! We did a Long-Bob and then she added some curls to give it a little more uuumph! I love this hair cut, it makes me feel great :) Highly recommend this Salon to anyone looking for fantastic service! Located in Eastgate behind Joanns Fabrics.
Always a great experience! Love the atmosphere and the people. Tina's been doing an amazing job on my hair for years!
True Hair Salon is one of the BEST hair salons in Walla Walla, WA. The owner is a peach and as we use Tina (I'd call her a "hair expert" is a sweetheart. Both my husband and I feel the same. Whether you are a new comer to Walla Walla, visiting and needing great cut, or even a resident...True is True to your hair.
The place was so nicely decorated and all of the employees were amazing. I got a great haircut and was tempted to buy some of the beautiful jewelry that was shown throughout the store. 6 out of 5 stars. Will definitely go again!
True Salon & Spa Info
Amenities
Health & safety
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Appointment required
Planning
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Appointments recommended
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Thursday | 08:00 AM - 08:00 PM |
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| Monday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Sunday | Closed |
| Wednesday | 08:00 AM - 08:00 PM |
| Tuesday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 04:00 PM |
How to go there
Location
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