Quick Facts About L.A. Nails & Spa
L.A. Nails & Spa has received a mix of positive and negative reviews, which provide insight into the strengths and weaknesses of the establishment.
Starting with the strengths, many customers praise the excellent service they receive at L.A. Nails & Spa. One recurring comment is the level of personalization and attention to detail. Customers mention that the staff remembers their preferences and shape choices, providing a personalized experience. Brenda, a specific nail technician, is frequently highlighted as being especially skilled and attentive to customer satisfaction.
Another strength is the overall cleanliness and professionalism of the salon. Customers appreciate the clean environment and the friendly demeanor of the owners. Rosa, in particular, is mentioned as providing excellent pedicures.
Customers also appreciate the quality of the work done at L.A. Nails & Spa. Despite a few negative experiences, most customers praise the reliability and consistency of the salon's services. The promptness and efficiency in scheduling appointments are also highlighted as strengths. Many customers mention that they have never had to wait for their appointments, which is a significant advantage for those with busy schedules.
Now, moving onto weaknesses, there are a few recurring issues mentioned by dissatisfied customers. One significant weakness appears to be the poor customer service experienced by some individuals. In one specific instance, a customer felt embarrassed after raising concerns about their nails and was met with blame and refusal of a refund. The issue escalated further when the owner made harsh and insensitive comments. Rude behavior, lack of accountability, and a dismissive attitude towards customer concerns are definitely weaknesses that L.A. Nails & Spa needs to address.
Another weakness highlighted in negative reviews is the language barrier. Some customers mention that staff members speak in a language they understand, making derogatory comments about the customer or their service. This lack of professionalism and respect is a significant issue that L.A. Nails & Spa should work to address.
In terms of pricing, there is some discrepancy between positive and negative comments. While some customers feel that the prices are reasonable for the quality of service they receive, others feel that they are overcharged for subpar results. The negative comments mention issues of nails being thick, lumpy, and poorly shaped, which could indicate a lack of consistency in the quality of work.
In conclusion, L.A. Nails & Spa has several strengths, including attentive service, cleanliness, professionalism, personalization, and efficiency in scheduling. However, the establishment also has some notable weaknesses, such as poor customer service, language barrier issues, and inconsistent quality of work. It is important for L.A. Nails & Spa to address these weaknesses to ensure a positive and satisfactory experience for all customers.
Best TL Reviews
I have been coming here for a little bit under a year, every two weeks like clock work. I make my appointments with Brenda. To say they really put the work in, is an understatement. I have never left disappointed or unhappy with my nails or their services. All of the staff are wonderful. At this point they know me and know exactly what shape I like. Through their kind words and amazing service they now have a forever customer. I can't imagine going anywhere else. A big thank you to everyone from the bottom of my heart. - Love Violet ❤️
I was charged 65$ for the nails pictured below. I was unsatisfied after seeing them in the light of day. They were thick, lumpy, and shaped poorly. Upon reentering the salon I was embarrassed by the staff and owner, they yelled at me and blamed me for the issues with the nails. They refused a refund and said they could fix them. The owner did try to fix the nails but them embarrassment of being told I had “ crooked fingers” and that there was “nothing wrong” with the original set was really upsetting. Will never be returning
The best nail salon I've ever been to, by far. I always ask for Brenda.. she is one of the best nail techs in the store. She asks after every file and coat if you are satisfied. She goes above and beyond expectations.. I highly recommend. Thanks Brenda!!
I have been going to L.A. nails for years I love them! They always take care of me! Everyone so nice! From getting pedicure (deluxe with hot rocks) & manicure with dip dust I think its called??? , eyebrows waxing ask for Sophia / massage services (hot rocks) its so relaxing
With holidays just around 60 day getting gift card for mom or sister or your wife! Its must due! (Don't forget to tip your getting services done)
First time going here. Everyone was very friendly and Sophie did a great job with my nails. Will definitely be coming again.
You can understand them, they do quality work and schedule is extremely flexible. Ive never had to wait.
Salon is always clean and professional.
Owners are friendly.
Rosa is awesome and her pedicures are the best!
Worst service ever. My pedicure was a waste of my money the lady doing it didn’t really want to she was talking about me in Spanish to another girl and some guy they had no idea I understood them. My nails were done so fast that polish was missing on the sides and I was cut several times when I tried to voice my concerns as I was paying she just walked away from me. Never going back there
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L.A. Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Crowd
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LGBTQ+ friendly
Payments
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Cash-only
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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