Quick Facts About Luxury Nails Studio
Strengths:
1. Convenient location: The Luxury Nails Studio is conveniently located, making it easily accessible for customers.
2. Beautiful atmosphere/interior: The salon has a visually pleasing and well-designed interior, creating a luxurious and comfortable atmosphere for customers.
3. Good nail techs: Some customers have had positive experiences with the nail technicians, praising their skills and the quality of their work.
4. Clean and upbeat atmosphere: The salon is described as clean and having an upbeat atmosphere, which contributes to a pleasant experience for customers.
5. Positive social media presence: Customers mention finding the studio on Instagram and being impressed with the work showcased on social media.
Weaknesses:
1. Poor customer service: Several customers have had negative experiences with the customer service at Luxury Nails Studio. They describe instances of dismissive treatment, hanging up on them, and being muted during conversations. The lack of professionalism and failure to address customer concerns is a significant weakness of the establishment.
2. Inconsistent quality: One customer mentioned having a gel pedicure where two nails from the top layer peeled off the same day. This suggests that there may be issues with the quality and durability of the services provided.
3. Lack of concern for customer satisfaction: Another customer expressed dissatisfaction with the salon's response when they were unhappy with the shape of their nails. The refusal to issue refunds and the lack of empathy or effort to resolve the issue may indicate a lack of concern for customer satisfaction.
4. Hygiene issues: One customer reported seeing a roach crawling around the seats during their visit, indicating a potential hygiene problem within the salon.
5. Mediocre work: Some customers mention receiving mediocre service, particularly in terms of the time and effort spent on their treatments. They feel rushed or unsatisfied with the quality of the work, leading to disappointment and a lack of desire to return.
Overall, while the Luxury Nails Studio has strengths such as its convenient location, beautiful atmosphere, and skilled nail technicians, the weaknesses in customer service, quality consistency, and hygiene issues detract from the overall experience. Efforts should be made to address these weaknesses and improve the overall customer experience to ensure loyalty and satisfaction.
Best TL Reviews
I have been going to this place for a couple of years but this last time I had the worst customer service/ experience I have ever received. I got a gel pedicure and the same night two nails from the top layer peeled off. I was heading out of town so I did not have a chance to go back and get it fixed. Kindly Called to explain and the lady hung up on me. When I finally got to talk to someone she was too busy dealing with other she muted me and said if it’s after 4 days they can not do anything about it. This is ridiculous because I pay 40+ dollars for nails that peel off the same day. They have never treated me as a repeat customer that matters even though I had been there many times before. I work in customer service so I know this is not how you treat loyal customers. This is my first ever bad review because I try and give places the benefit of the doubt. But, after this disappointing visit and poor customer service; I will never return to this place. Save your money and your precious time and find another nail salon who takes pride in their service.
I found Katie on instagram and loved her work! She did a great job. She checked in at each step to make sure my nails were what I wanted. The salon itself is very nice and huge.
Our nail salon of choice, we pretty much always come here when we want out nails done. Convenient location, beautiful atmosphere/interior, and good nail techs!
While I was in the process of getting my nails shaped, I told her I was unsure of the shape many times and she kept reassuring me saying "they're perfect". I asked to speak with a manager at the end after I paid (I hate being that person but I could not leave unsatisfied), she told me they do not issue refunds and that someone else will fix them. When the new tech started working on my nails, the lady that did my nails prior came and took a picture of my nails without my permission. The whole experience was horrible and they made me feel like I was in the wrong; apparently they do not care about their customers satisfaction or feelings. Also, while getting a pedicure, my little sister noticed a small roach crawling around at the seats across from us.
Katie did a wonderful job on my full set. Clean and upbeat atmosphere.
It’s the first time I had my nails professionally done in 3 years and I am so happy! I pre booked my next visit, looking forward to it
I just got a pedicure and the boy who did it spent maybe five minutes scrubbing my feet with the bar which I have been getting pedicures done well over 20 years and this is probably one of the worst and most expensive pedicure I have had. The price did not match the service. I was very disappointed. It was mediocre work.
I also did a full set and they barely want to do it right. I felt he rushed. I was in and out in 1hr and 10 minutes where it is always two hours for me to get both a full set and a pedicure. It’s too bad this place is not customer base since they think the want for this service is in high demand but I will not be a returning customer.
Mediocre work.
Today was my first time at Luxury Nails. Had an appointment with no one in particular, which is always scary. However, Pauline did not disappoint. She did an incredible job today with my ombre nails.
Definitely chose the $37 pedicure and was charged the $52 deluxe and then he pretended to not speak English and THEN he didn’t even do a nice job he barely scrubbed my feet or cut my cuticles and the paint was all out of line I could have definitely done it better myself but I thought I was paying for good service. If you go here be prepared to walk out unsatisfied in some way or another never coming back
Place Pictures
Luxury Nails Studio Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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