ditech Home Loans

+1 800-700-9212

1100 Virginia Dr #100a, Fort Washington, PA 19034 United States of America

Open Today: Closed

Quick Facts About ditech Home Loans

Ditech Home Loans is a company that receives overwhelmingly positive feedback from its customers. They are praised for their ability to save homes, their courteous and caring associates, and their helpfulness in answering questions and guiding customers through the loan modification process. Many customers express gratitude for the service and support they have received from Ditech, stating that they have been able to lower their payments and improve their financial situation as a result.

Another strength of Ditech is their professionalism during the refinancing process. While some customers note that it took longer than anticipated, they also acknowledge that Ditech wanted to ensure everything was done properly. The communication process is seamless, with quick responses to inquiries and prompt call backs. Customers appreciate the open and pleasant communication, especially as the closing date approaches.

Ditech is also commended for their responsiveness and willingness to negotiate. One customer mentions that they were able to enter into negotiations for a lower percentage rate on their rental property just by making a phone call. The staff at Ditech was patient and forthcoming, and the customer was able to secure a refinance with significant monthly savings. Customers express a willingness to recommend Ditech to others based on their positive experiences.

Another strength of Ditech highlighted by customers is their excellent customer service. Multiple customers mention that every call they have made to Ditech has been a good experience, with well-trained representatives who are knowledgeable and helpful. The customer service and billing department employees are praised for their professionalism and handling of customer inquiries. Customers feel comfortable reaching out to Ditech for any reason and appreciate the high level of customer service provided.

Customers also express satisfaction with Ditech's website and online account management system. The website is described as easy to use and well laid out, allowing customers to easily review and pay their mortgage. One customer mentions calling customer service with a question and receiving helpful and polite assistance. The positive online experience and responsive customer service contribute to the overall positive impression of Ditech.

While the vast majority of comments are positive, there are a few comments that suggest Ditech may have some weaknesses. One customer mentions having some issues that were eventually resolved, but does not provide specifics. Another comment suggests that customers who have an unpleasant experience may be at fault for not paying their mortgage on time. These comments hint at potential issues with customer satisfaction or resolving customer concerns.

Overall, Ditech Home Loans receives overwhelmingly positive feedback from customers. Their strengths include their ability to save homes, their courteous and caring associates, their professionalism during the refinancing process, their responsiveness and willingness to negotiate, their excellent customer service, and their user-friendly website. While there are a few comments that suggest potential weaknesses, the overall sentiment towards Ditech is highly positive.

Best TL Reviews

Ditech has truly saved the day, and I have been able to save my home. Every associate has been courteous, caring, and prepared. My questions were answered thoroughly. With their help, i was able to complete forms for loan modification. This has lowered my payments, so they are now well within my budget. Cannot thank these representatives enough, they have basically saved my life. Thanks for designing your service, so the customer is the top priority. If there is a problem, someone can be found to solve it. Very reassuring to feel so safe and secure, especially, in a world where there are so many who prey on those who are in desperate need financially. Now I can live life, and look forward to getting out and doing so many things that have been impossible for years.

My experience during refinancing of my home was very professional. It took a little longer than I anticipated, but there were unique circumstances that Ditech wanted to make sure was proper. Overall every thing was easy, the communication process was seamless, meaning that responses took no longer than a day or so and call backs were within a few hours. Toward closing the communication process was even quicker and it always remain open and pleasant.

I phoned with a question about refinancing my rental property for a lesser percentage rate, and before the call was finished, I was in negotiations with your representative. I don't mean I was pressured; on the contrary, the whole staff I dealt with was very patient and forthcoming. Things went smoothly and within a very short time, I had my refinance with quite a savings per month. Thank you, again, and I recommend ditech anytime some one asks me.

Over past several years I've telephoned Ditech only a few times with various questions regarding my account. While I don't remember the exact nature of those questions, I do remember how the calls were always handled with Ditech's reps. Every call was a good experience, and left good impressions (if not, I would most definitely have remembered them). Let's put it this way, I wouldn't hesitate to call for any reason. Thanks for such well trained customer service and billing department employees.

For the most part Ditech was a great company. The issues I had was resolved and I didn't have a bad experience as I also a great customer who paid my mortgage on time. If you don't pay your mortgage on time then maybe that's why your experience was unpleasant. I'm a nuetral person sometimes it's not always the business fault. Anyhow I had a great experience and was shocked to hear my mortgage was sold to another investor but I would definitely have ditech handle any of my future mortgage .

My experience with Ditech has been very good. I just recently bought a house and they were the company that got my mortgage. I have been using their website to review & pay my mortgage. I must say the website and your account statement are very easy to use very well laid out. I also had to call customer service for a question I had. The woman i spoke with was very helpful and polite. She took the time to answer my questions and made sure i understood her answer. Thank you Ditech keep up the good work!!!!

"the service is just above all expectations every single time." - I have been a ditch customer for years and have always appreciated their expedited service and the efficient manner they operate. Now to be fair I haven't been with any other lenders for years so all I know is ditech, except 1 time. Our first experience was with Wells Fargo and I can honestly say everything always took a long time and even my initiating calls to illicit a call back or update. Ditech on the other has "always" been there with follow-ups links and easy directions on their loan doc process. It can't get any easier and if it does then ditech will be at the forefront doing it. I do t understand why the rating reviews are so low. I will say all it takes is one call to miss and it will be misconstrued as bad service. Believe me you will not be dissatisfied!

I had an amazing experience with Ditech! My mortgage specialist remained readily available and fully knowledgeable throughout the entire process. All other representatives were great to work with as well and very helpful! I received great results and was pleasantly surprised that we will be saving more money than expected by consolidating and refinancing our mortgage. They offered consultative guidance to ensure I received the best service and to select the best plan for us. I felt comfortable and secure and will surely be recommending Ditech to others!