Quick Facts About Sao Nails & Spa
Sao Nails & Spa has received a combination of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the place, let's examine the comments provided.
Starting with the strengths, it is evident that Sao Nails & Spa has talented nail technicians who can fulfill customer requests. Amy, in particular, received high praise for her ability to create a thin French manicure and attention to detail. This indicates that the salon employs skilled and knowledgeable staff who can understand and execute specific styles.
Additionally, the salon offers a wide range of services, including acrylics, color, and design with diamonds. This shows that Sao Nails & Spa can cater to various customer preferences, ensuring that clients can find the services they desire. The fact that they were able to accomplish everything the customer requested without hesitation is a testament to their versatility and willingness to meet customer needs.
Customer service appears to be another strength of Sao Nails & Spa. Comments mention the cozy shop, nice management, and friendly service. The employees are described as kind, fast, and patient, indicating a deep commitment to creating a welcoming and relaxing environment for customers of all ages. This aspect of the business is crucial for maintaining customer satisfaction and building long-term relationships.
Furthermore, the convenience of the salon's location on Colorado Boulevard is mentioned positively. Along with reasonable prices, this makes Sao Nails & Spa an attractive option for customers who may have other preferred salons but need a backup or alternative option. The ability to accommodate customers when their first choice is unavailable speaks to the salon's flexibility and willingness to go above and beyond for their clients.
Turning to their weaknesses, there are a few areas where Sao Nails & Spa falls short. One recurring issue is difficulty in making appointments, which some customers mention in their reviews. While one customer had a positive experience with making an appointment, others expressed frustration with unanswered calls. This inconsistency suggests a lack of efficiency in their appointment booking system, which could lead to frustration and potential loss of business.
Another weakness involves experiences with gel manicures. One customer had a negative experience where the technician applied too much gel polish, resulting in excessively thick nails. Another customer mentioned a poor experience with the use of a drill tool, which caused damage to the nails and affected the outcome of the manicure. These incidents raise concerns about the salon's attention to detail and proper application techniques.
The customer dissatisfaction with the male manager/owner's response to the situation further highlights a weakness in customer service. The fact that he charged for services despite the damage caused and blamed the customer for not explicitly instructing the technician not to use the drill tool demonstrates a lack of accountability and disregard for customer satisfaction. This incident reflects poorly on the salon's management and may deter potential customers.
In conclusion, Sao Nails & Spa has several strengths, such as skilled nail technicians, a range of services, friendly customer service, and a convenient location. However, weaknesses include difficulties in making appointments, issues with gel manicures, and poor customer service from the owner/manager. By addressing these weaknesses and focusing on their strengths, Sao Nails & Spa can work towards improving their overall customer experience and reputation.
Best TL Reviews
I’m SO happy I found Amy! She did such a nice job with the thin French mani I requested. Most nail techs don’t understand what that means or how to accomplish this style but Amy knew exactly how to make the arch, and where to start. I absolutely LOVE my nails. Definitely going back.
Just moved to Denver & I couldn't find a salon that does acrylics ! But I found this place and they have fulfilled everything I wanted from acrylics, color, design and the diamonds. Everything I wanted was done with no hesitation! Thank you so much! By the way request an appt if you know what you want is gonna take forever. My nails took over 3 hours.
After a very bad job at some other salon I walked in this place without knowing how good/bad my nails will turn out , at my surprise I am impressed!!!! This is the best I’ve had so far and my nails looks amazing. I think I found my place finally.
Cozy shop on convenient Colorado Boulevard with nice management and staff and friendly service that is reasonably priced. Although I do hold patronage to another local shop on Colorado Boulevard, my experience here -because of lack of availability there- was overall satisfactory. I now have a backup shop just in case and it's a good plan B for me!
Went back for my fill. I am very pleased at how my nails lasted very well for two weeks. Can't wait to see my new favorite nail tech, (Amy)
They were very kind, fast and paid good attention to design detail. And they were very reasonable with the price. Perfect place to relax after a busy day. Also perfect for all age groups and they were patient with both sets of finger nails and toenails!
I was a little skeptical at first because many of the reviews claimed it was hard to make an appointment because they don't answer the phone. They answered my call on the 2nd ring and were able to get me in first thing the next morning. I don't usually get my nails done, but I came in to get them done for a wedding and I was pleased with my experience. This place is very small (5 pedicure stations and 4 nail stations) but it is very clean and nicely decorated. Lee did a great job on my nails and we had great conversation the entire time.
Original Yelp review 10/16/2017
Lovely looking nail salon but don't be deceived. Over the past 4 years I've had mani/ped/waxing services at this location but no longer. Today was the last straw after a previous issue. My first problem was with a gel french manicure 1 1/2 yrs ago where the technician couldn't get the gel polish even so she added so much that my nails were 1/4" thick. I tried again today and against my preference, which I voiced my concern, they used the drill to take off the old gel material and then again to buff my nail afterward. This process, for the 1st time, left "white clouds" and you could see it through clear polish for my new french gel manicure. The male manager/owner charged me $60 ($30 for the pedi and $30 for the mani) despite the damage and the fact that I couldn't paint them. I told him that this was very poor customer service and he inferred that it was my fault for not telling the technician NOT to use the drill tool. I told him I would never be back and I will fight the charge on my credit card. He clearly valued that $30 + my bad experience w/damage OVER keeping an ongoing customer. I'll NEVER go back and will post/vocalize my experiences on all sites.
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Sao Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
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