Quick Facts About Nelly's Hair & Beauty
Nelly's Hair & Beauty Place has several strengths based on the comments provided. Firstly, customers consistently praise the salon's beautiful appearance and excellent service. The staff, including the owner Nelly, are described as sweet, talented, and professional. The salon offers a range of services, from hair styling to extensions, which customers find amazing and are pleased with the outcomes. Many customers also appreciate the reasonable prices offered by the salon.
Nelly, the owner, is repeatedly mentioned as being the best and exceeding expectations. Customers praise her passion for her work and attention to detail. Her skills in hair tape and sew-in hair extensions are specifically highlighted. The hair washes provided by Nelly and her staff are also highly regarded, with one customer describing them as "so good." Customers appreciate the personal touch and enjoy speaking with Nelly during their visits.
However, there are also notable weaknesses highlighted by one customer's negative experience. In this case, the customer went to the salon for a simple wash, cut, and style appointment and encountered several issues. They describe feeling ignored by the staff member washing their hair, as she was conversing in Spanish with others in the salon and washing their hair in an aggressive manner. The blow-dryer used was also described as old and caused the customer's hair to become stuck. The customer also noticed a burnt smell in their hair after leaving the salon, indicating possible damage. Furthermore, the customer claims to have experienced pain in their scalp after the aggressive hair wash. Despite attempts to contact Nelly to address these issues, the customer faced language barriers and was unable to speak directly with her.
This negative experience raises concerns about the overall professionalism and skill of the salon. The customer questions the qualifications of the staff members and highlights that they felt rushed during their visit. The presence of the owner's father assisting in the salon also raises questions about the professionalism of the establishment, as it is suggested that he is not a qualified professional. The customer concludes by stating that they do not recommend the salon based on their experience.
In summary, Nelly's Hair & Beauty Place has strengths such as a beautiful salon, excellent service, and talented staff. Customers are generally pleased with their experience and appreciate Nelly's skills and passion for her work. However, there are weaknesses exposed by a negative experience, including issues with communication, aggressive hair washing, equipment concerns, and a burnt smell in the customer's hair. These weaknesses raise questions about the professionalism and skill level of the staff. It is important for the salon to address these concerns to maintain a positive reputation and ensure customer satisfaction.
Best TL Reviews
Nelly’s Salon is Beautiful and the service is excellent. Nelly the owner and her staff are sweet and very talented. When it comes to styling hair. From hair styles to extensions absolutely amazing you will not be disappointed. The prices are also very reasonable.
Nelly is the best! I always leave feeling and looking amazing. She loves what she does and you can tell by how diligent she is. Hair tape and sew in hair extensions are A1! Would highly recommend. Bonus - the hair washes are So good and she is a gem to speak to!
I went to this salon not too long ago. It was my first time as my usual salon was booked. I found this place through Google, thinking it was relatively decent based on reviews. I just needed a simple wash, cut, and style. I needed this cut by tomorrow, so I booked an appointment with Nelly. I first arrived at the salon and from my perspective, three women at working; one who washes hair, another who cuts, and one who drys hair. Nelly told me to sit down to wash my hair, which I did. I assumed the lady washing my hair did not speak any English. She did not greet me. Plus, she was busy conversing with two other people in the salon—in Spanish. She washed my hair, aggressively, to the point where it started to becoming irritating; will bring this up later * I could not properly communicate with her, so I did not bother. Usually, I am afraid to speak up, but I knew I should have in this case. Regardless, I was finished and I sat down to get my hair cut by Nelly. I showed her examples of what I wanted, then she cut it for me—I didn’t see any issues then. Next, I sat down in another chair to get my hair dried. First off, the hair dryer seems fairly old, so I was skeptical about that. Second, whilst drying my hair to achieve a blowout look, my hair gets stuck in the dryer. The lady drying my hair tries to pull my hair out without me even knowing; didn’t even tell me what happened, was unaware. Nelly comes over telling her not to pull my hair out and takes her time to properly remove my hair out with minimum damage. They finish drying my hair and Nelly comes over to do touch-ups; cutting, drying, etc. I started to notice a weird smell, specifically surrounding me. I didn’t think anything of it. I noticed that even Nelly smelled it, and smelled my hair as well. I thought they knew what they were doing, but I was wrong. She put an oil in my hair, then asked if I was happy with my service. I agreed because everything APPEARED fine, but it was NOT. The next few days I’ve dealt with pain because of how aggressively my hair was washed, as if it was bruised. It wouldn’t stop hurting even with medication, ice, etc. Second, I did not realize this at the salon because I’ve gotten a blowout/hair was wet during the cut, but my hair was uneven ( specifically my curtain bangs ). Third, my hair was burnt. It smelled burnt right after I took a shower, very strong smell. I have never gotten my hair burnt/damaged before and I was extremely in distress. I had to do multiple treatments to get the burnt smell out of my hair which should’ve never happened in the first place. If you’re handing someone’s hair, you handle with care. At this moment, I know Nelly smelled the burnt hair at the salon, but she didn’t even make me aware of this while I was there. Maybe she didn’t know, maybe she did. Either way, I was upset. Of course, I tried to call and converse with Nelly, but whoever was answering the phones did not speak fluent English and kept telling me Nelly wasn’t there whenever I would call back; as they told me to do. I know Nelly is licensed as a hair stylist, but I am unsure of the other two women. I am not one to make assumptions to downside peoples business, but they appear like assistances to Nelly’s business; not licensed. Also, they work on multiple people at once. If that’s their method, then okay. I’ve never experienced that before. It feels like we’re being rushed when they go from one person to another. Shouldn’t a stylist stick to one person who is calling for services? Overall, I may have seemed happy with my services at the salon, but I did not think anything of what occurred at that moment. As said before, It was my first time. In the end, I was displeased with the service provided for me. This review is not meant to be taken to heart, but it’s my experience, my perspective, and how I feel about it. Thank you!
Nelly was nice, and treated me well. I’ll give her that. Once again, am not hating on this business. They seem to have good reviews from a plethora of people. I’m just an individual who had a bad experience, that’s all.
I put a one star review, however this Beauty Salon doesn't deserve any stars at all. I requested to blow dry my hair, the person who's took care of me wasn't a skilled professional technician that when I realized this was the case I didn't allow her to continue to perform blow dry my hair. And what I could witness during my visit, the Owner burned a portion of a clients hair. Another curious thing the Owner's father was assisting helping the owner organizing the new hair to be install to a client. This beauty is not only the worst in the city of Hackensack but is the worst in New Jersey State. This beauty doesn't have skilled and professional personnel to perform any type of beauty work.
With all my honest sincerity, I don't recommend this beauty to no one.
Nelly has been my Professional hair stylist for over 15 years .She knows what I expect my hair to look like, and that She delivers every time .But it's Nelly's Beautiful and Warming Personality That exceeds her Talent. Nelly is a 5 ⭐️⭐️⭐️⭐️⭐️Star Stylist
With being new to Jersey, finding a good hair stylist was hard!! I’ve only trusted one other lady with my hair. After reading reviews for Nelly’s I decided to try her out. I am so glad I did. My hair looks amazing every single time !! If you want a trim, she cuts exactly how much you ask for. Coloring your hair, she gets it perfect everytime. She’s amazing !!!
Nelly and her staff was extremely professional. The minute I walked in I was greeted with a smile and felt welcomed. Nelly did a beautiful job on my hair extensions, and it came out so natural looking! I even received a few compliments on my hair the minute i walked out of her salon! Her prices are very reasonable and she was very friendly. I will definitely be returning again! I’m actually going to bring my daughter here to have her extensions done, She has gained a new customer!
Nelly's is the best hair stylist I ever had!! she's so professional, kind, and works super fast!! She was able to match my hair color in a heart beat, my extensions and hair color turn out BEAUTIFUL, definitely exceeded my expectations. Highly highly recommend it here ladiess!!!!
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Nelly's Hair & Beauty Info
Amenities
Today
Opening Hours
Monday | 09:00 AM - 06:30 PM |
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Tuesday | 09:00 AM - 06:30 PM |
Wednesday | 09:00 AM - 06:30 PM |
Thursday | 09:00 AM - 06:30 PM |
Friday | 09:00 AM - 06:30 PM |
Saturday | 09:00 AM - 06:30 PM |
Sunday | Closed |
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