Quick Facts About Hina Eyebrow Threading Salon
Strengths:
1. Excellent customer service: Many customers praise the salon for providing exceptional customer service and making them feel comfortable and special. The staff, particularly Abby, is highly appreciated for taking care of specific requests and providing a personalized experience.
2. Focus on the customer: Customers mention that the salon focuses on their needs and does not rush their services. They feel valued and attended to throughout their visit, which adds to the positive experience.
3. Skilled professionals: Customers consistently commend the skill and expertise of the salon staff. Abby is specifically mentioned multiple times for her talent in eyebrow shaping and hair removal. This indicates that the salon has knowledgeable and experienced professionals who deliver high-quality results.
4. Clean and sanitary environment: Several customers comment on the cleanliness of the salon and the observed efforts of the staff to maintain a hygienic environment. Seeing the staff disinfecting equipment reassures customers that their safety is prioritized.
5. Wide range of services: The salon offers a variety of services, including eyebrow threading, lash extensions, facials, and nail treatments. Customers appreciate the availability of multiple services in one place, making it convenient for them to fulfill their beauty needs.
Weaknesses:
1. Inconsistent service quality: One customer mentions a negative experience where the service provider seemed distracted and made a mistake with their eyebrows. Additionally, another customer mentions encountering a different service provider who questioned the authenticity of their previous visit. These instances highlight a potential inconsistency in service quality and professionalism among the staff.
2. Lack of timely attention: A customer complains about experiencing a significant wait time despite arriving before other customers who were taken care of before them. The customer also mentions feeling ignored and disrespected when trying to seek clarification on the wait time. This suggests a possible issue with time management and customer prioritization.
3. Poor handling of complaints: In one instance, a customer expresses dissatisfaction with the response they received when they reported a mistake made during their visit. The service provider reportedly became defensive and dismissive, refusing to acknowledge the error. This indicates a lack of proper conflict resolution and customer service skills in addressing complaints or concerns.
4. Negative treatment of new customers: A customer recounts feeling downgraded and embarrassed when they visited the salon for the second time and encountered a different service provider. The new service provider questioned their authenticity and the origin of their previous service, resulting in an uncomfortable experience. This highlights a lack of consistent and welcoming treatment for all customers, especially new ones.
5. Limited information on other staff: While Abby receives significant praise and recommendation from customers, there is limited mention or feedback about other staff members. This lack of information makes it difficult to assess the overall skill and quality of services provided by other professionals in the salon.
In conclusion, Hina Eyebrow Threading Salon has several strengths that contribute to a positive customer experience, including excellent customer service, skilled professionals, a focus on personalization, a clean environment, and a wide range of services. However, there are also weaknesses concerning inconsistent service quality, poor handling of complaints, negative treatment of new customers, and limited information about other staff members. These weaknesses should be addressed to ensure a consistent and satisfactory experience for all customers.
Best TL Reviews
The best experience at this salon, I always go there and they make me feel so special and very comfortable. Abby is the best, she takes care of my many requests I have about hair removal in my body. I would suggest this place to all the ladies looking for eyebrow and other hair removal, look for Abby. You won’t regret it.
Excellent place! I came here at random one night because I needed a new place to go that I would feel comfortable going to. This was it! They focus on you! They are kind! They do not rush but definitely work on good time! I highly recommend this salon!
I’ve been going here for years and I’ve never had a problem but last month April.20,2022 to be exact I did my eyebrows and the lady was on the phone I think her name is Aby she had her head tilted so she messed up my right eyebrow I told her and she got mad and told me my eyebrow looks fine… I’ll add a picture for you to see how uneven they were then I come back today a month and one day later to get a cleaning and they don’t even acknowledge me she gave me an attitude when I asked a simple question and kept taking other people who came in after me she said “ she’s waiting for the other lady” so I didn’t say anything I just waited and when suchi came back I tried to ask how long and they just talked over me and started talking in their native language no respect to customers I asked her again how long and she took another customer who came in after and told me to wait 10 more minutes when I’ve been waiting for almost 40 minutes why are you taking people who came in after me? I’m never coming back here again i liked this place because it’s close to home but I would rather spend more money going to another place than to be treated like that, so if you care about how you’ll look and how you’re treated I advise you to find another place to do your eyebrows.
I’m so disappointed by the service I just received and will never return to this location. I previously did my lashes here 3 weeks ago and when I returned there was a different lady there. She first accused me of not coming to that salon as if I was confused and also told me my lashes do not look as if they were done there. I was a new customer, could’ve been a repeat customer and also very loyal but they way I was downgraded and embarrassed I will never return. Please avoid this salon!
Cindy did my NexGen nails and they came out flawless, as always. Aby did my brow threading and suggested tinting, which I've never done. Came out awesome. Salon is very clean and I saw them disinfecting. I'll definitely be going back
Best eyebrow salon in the area!
Never do I leave unsatisfied, my eyelash and eyebrows always come out great. I recommend suchi for any services you need she is kind and always does a great job!
I absolutely love this place! They are so welcoming and clean. My go to is Abby she is amazing! I have been going to Abby for years and would not change her for the world. I have brought my friends and they have been really happy with their results as well. All of their services are really great from threading to facials. I would definitely recommend this place and Abby.
This place is amazing! My go to is Abby, she’s very good at what she does. I have been going here for years after my sister recommended her, and I would not change Abby for anyone else! They make you feel so welcomed.
Place Pictures
Hina Eyebrow Threading Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
Amenities
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Restroom
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
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| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 10:00 AM - 08:00 PM |
How to go there
Location
Places
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13. NorthTown Mall
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