Quick Facts About Exotic Nails
Exotic Nails Place receives a mix of positive and negative comments, allowing for analysis of its strengths and weaknesses.
Starting with the strengths, many customers praise the establishment for its friendly staff and excellent service. These positive experiences create a welcoming and enjoyable atmosphere for clients. Additionally, customers appreciate the quality of work, as their nails and toes always look amazing once finished. This aligns with the salon's goal of providing aesthetically pleasing results. Furthermore, the comment mentioning Danny's impeccable job with acrylic nails highlights the expertise of the staff, contributing to customer satisfaction.
Furthermore, it is positive to note that some customers mention their loyalty to Exotic Nails Place, choosing it over other salons. This loyalty suggests that the salon has established a reliable and trustworthy reputation among its clientele. The availability of walk-ins, as mentioned by a customer, is also a strength as it provides convenience and flexibility for those who prefer not to schedule appointments.
On the other hand, several weaknesses emerge from the comments. One recurring theme is the inconsistency in service quality. For instance, a comment mentions that the salon initially promised to fulfill specific requests but then failed to deliver, ultimately leaving the customer dissatisfied. Another customer states that their pedicure and manicure were rushed, leading to unsatisfactory results such as rough feet and chipped nails. These instances of rushed service and mistakes indicate a lack of attention to detail and thoroughness, undermining the salon's reputation for quality work.
The negative comments also highlight issues with customer service. One customer complains about a terrible employee who refused to rectify their botched job, leading to frustration and disappointment. This incident reflects poorly on the salon's ability to handle customer concerns and demonstrates a lack of responsiveness, which is detrimental to customer satisfaction and loyalty. Furthermore, another dissatisfied customer mentions poor customer service and vows to find a competitor that values their business.
In addition, a negative comment suggests that the salon's pricing may not align with the quality of work provided. The customer expresses dissatisfaction with paying a relatively high price for a subpar job, pointing to defects such as bubbles in the paint and scratch-like marks on the nails. This suggests that the salon may not consistently deliver value for money and may need to reassess its pricing strategy.
Finally, an aspect that Exotic Nails Place may consider as a potential weakness is the recommendation in one comment to go to a competitor, specifically Elevation Nails. This highlights the presence of strong competitors in the area and the possibility that Exotic Nails Place may be losing business to them. It indicates the need for the salon to constantly improve its offerings to attract and retain customers in a competitive market.
In conclusion, while Exotic Nails Place has strengths such as friendly staff, good service, and skilled technicians, it also faces weaknesses in terms of inconsistent service quality, poor attention to detail, subpar customer service, and the potential need to reassess pricing. Addressing these weaknesses and building on its strengths will be crucial for the salon to maintain and improve its reputation, attract new customers, and retain existing ones.
Best TL Reviews
I absolutely love this place!! I will not go anywhere else! The friendly staff and best service. My nails and toes always look amazing when they finished!! Can not wait for my next appointment❤
Awesome service and very friendly as well! A great experience as I just brought my daughter for a full set and for in immediately! ????Very happy with their work. Her nails look amazing!
Said they could do what we asked for when we sat down, but then kept messing up more and more as time went on. My tech cut one nail too short on accident so he matched the others and tried to tell me that's what I asked for. Her tech cut her at least four times and totally botched the design, also purposely not going to the cuticle so they would grow out faster. Several nails are crooked as well.
I always go there after trying other nail salons! Danny always does my nails always very pleased! Service is number one!!’
Went there 2 days ago. With my daughter. Pedicures were first. She was there 5 mins before I got there and mine was done 5 mins before she was. My feet still feel a little rough. Next was the manicure, it was another rush job. Didnt push my cuticles back, didnt apply the base coat and the polish is already chipping off my nails. Went directly to wax room . Then to the nail dryer. Definitely wont go back.
GO TO ELEVATION NAILS BY BIG LOTS IN BRIDGEPORT!!
Have been taking my girlfriend here for a while now and they have been decent, not great. We had a very important dinner tonight so we decided to go get her nails done. The nails were 55, and we tipped 20 before getting in the car and realizing they did a TERRIBLE job. Went back in to a terrible employee that wouldn't do a thing about them. We paid 75 dollars for bubbles in the paint, nails sides still white, and scratch like marks at the tips among other defects.
This was a basic job and they ruined it without remotely trying to fix it. This place is trash and we will not be going back. We will find a competitor to make sure we give our money to. Thanks for having horrid customer service.
Came in to get a quick eyebrow wax. Was greeted promptly & pricing was reasonable. The lady who did my wax was friendly, quick & it looked great! Will def be back.
I am very particular. Danny always does an impeccable job with my acrylic nails. Best days to go for walk-ins are Tuesday and Wednesday. They have no problem with scheduling an appointment as well.
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Exotic Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
|---|---|
| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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