Quick Facts About Queen Nails
Queen Nails is a nail salon with a loyal customer base as seen in the comment, "I have been coming to Queen Nails for 17 years." This indicates that the salon has built strong relationships with its customers over an extended period of time, suggesting that they are doing something right. Additionally, the comment mentions that the employees at Queen Nails make the customer feel special every time they visit, emphasizing the personalized service and attention to customer satisfaction.
Furthermore, the comment praises the nail technicians at Queen Nails, highlighting their professionalism and expertise in nail art and colors. This suggests that the salon has skilled and talented employees who are capable of providing high-quality services to their customers.
Another positive aspect mentioned in the comments is the cleanliness of the salon. One customer states, "Mimi is the best and very clean." This indicates that Queen Nails maintains a clean and hygienic environment for their customers, which is crucial in a nail salon to prevent any potential health risks.
In terms of weaknesses, one customer expressed dissatisfaction with the service they received. They mentioned that after getting a gel polish, it started chipping off just a few days later. Despite getting a repair, the polish continued to come off. This could indicate a potential issue with the salon's application or products, causing the polish to not adhere properly to the nails. Additionally, the customer was charged an extra $25 for the repair, which they felt was unfair considering the polish hadn't even begun to grow out yet. This shows that there may be a lack of consistency in the salon's policies and pricing, leading to customer dissatisfaction.
Another comment mentions an incident where the salon failed to honor an appointment, resulting in the customer having to wait. This shows a lack of organization and proper appointment management, which can be frustrating for customers, especially those with time constraints. This could potentially harm the salon's reputation and lead to customers seeking services elsewhere.
Furthermore, there is a complaint about the pricing at Queen Nails. A customer mentioned being charged $50 for a polish change on both their nails and toes, which they considered to be an exorbitant price. They also expressed disappointment with the owner's response when they voiced their concerns, indicating a lack of professionalism and customer service skills. This suggests that there may be inconsistent pricing practices and poor communication between the salon's staff and customers.
In conclusion, Queen Nails has strengths in terms of its long-standing customer relationships, personalized service, skilled technicians, and cleanliness. However, there are weaknesses in terms of inconsistent service quality, lack of organization in appointment management, and potentially unfair pricing practices. Improving these weaknesses could help Queen Nails maintain and grow its customer base and reputation.
Best TL Reviews
I've been going here many years. I went a week and a half ago. A few days later the entire gel polish came off! Waited for Rosa to come in on Tuesday, she apologized and repaired. Two days later three more came off. I called and went back. Thank goodness I asked if there'd be a charge. Owner said YES 25$! REALLY? I Said they haven't even begun to grow out yet. She said, "sorry" I said, so am I and walked out. All these years abd when there is a problem on their end just sorry more $$. Nice way to treat your customers. I hope a mere 25$ charge was worth my many years of business.
I have been coming to Queen Nails for 17 years. Everybody who works there is awesome! They make me feel special every time I'm in there. They are professionals in every aspect of their business. They get creative with nail art and colors, and are always up to new ideas. They take pride in their work and it shows in the finished result. It is a family-run business and the atmosphere reflects that. I would recommend Queen Nails highly and without reservation.
I got a regular fullset for 45 , everyone was nice and friendly. My middle finger is crooked naturally so thats why it's crooked . It's new years eve so it was busy but I enjoyed it .
I stopped in for a gel fill and this was by far my best experience with a nail salon. My technician, Hue, took such good care of me and my nails came out amazing. He definitely made sure I walked out happy with my nails. Such a great experience! I wish I lived here, I'd be going here all the time! Great prices too! 10/10!
The best. I’ve had my nails done by Mimi for over 14 yrs. She’s the best and very clean.
I went here once and it was great. Made an appointment yesterday and the person I talked to didn’t write it down and I was told I’d have to wait. With two small children being watched by someone else so I could get my toe nails cleaned up that it isn’t an option. Ridiculous she should have honored the appointment. I didn’t even choose the time the lady on the phone selected 1130. I only wish I could leave less than a star. How do they keep business like this?
Love the place. Mimi does awesome work!
I’ve been going here for over a year. There’s always little things that bother me but it’s close to home so I kept going back. Today was the icing on the cake for me. I got a gel polish change and just removed my polish from my nails Bc the job she did a few days ago was terrible. I wanted cute nails for the cowboys game and I got the least talented person there which was the owner. They charged me $50. FIFTY dollars to change my polish on my toes and remove the polish from my nails and paint clear Bc I have pink and white. I’ve been getting my nails done for 25 years and never in my life paid $50 for a polish change. I asked her why it was $50 and she said $25 for my nails and $25 for my toes. She proceeded to say in front of everyone “well that’s why you need to make sure you like it”. I was dumbfounded. I called and told her how unhappy and shocked I am over the price. I told her my husband and I are both customers and I don’t think we will be coming back. She legit said to me “you do what you need to do”. I will never step foot back in here. This doesn’t include the terrible pedicures we’ve gotten, the times they say to come in now ans I wait 30 minutes or the many times they assume they know what I want and do it without even asking me. Never again.
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Queen Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 03:00 PM |
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