Sophia Nguyen Spa Nails

+1 716-674-2975

3531 Seneca St, West Seneca, NY 14224 United States of America

Open Today: -

Quick Facts About Sophia Nguyen Spa Nails

Strengths:

1. Exceptional nail art: Jenna received praise for her hand-painted nails and attention to detail. This demonstrates the talent and skill of the nail technicians at Sophia Nguyen Spa Nails.

2. Friendly and personable staff: Many customers mentioned the friendly and humorous nature of the staff members. This creates a welcoming and enjoyable atmosphere for customers.

3. Consistency in service quality: A long-term customer stated that they have never been disappointed with the service at Sophia Nguyen Spa Nails. This indicates a consistent level of quality and customer satisfaction over time.

4. Variety of services offered: The spa offers a wide range of services, including acrylic full sets, fills, pedicures, microblading, lip coloring, and eyelash extensions. This allows customers to have multiple beauty needs taken care of in one place.

5. Attention to detail in pedicures: One customer praised the pedicure services and mentioned the use of a rasp instead of just a pumice stone, which resulted in smoother feet. The attention to detail in this aspect of their service shows a commitment to providing a high-quality experience.

6. Talented nail technician: Andy received compliments for his nail art and design skills. This highlights the presence of talented and skilled nail technicians at the spa.

Weaknesses:

1. Long wait times: One customer mentioned a 30+ minute wait, while another mentioned being at the spa for a total of 1.5 hours for an acrylic set. This suggests that the spa may struggle with managing appointment and service timeliness.

2. Inconsistent service: A customer reported a negative experience where their daughter's nail technician refused to do a requested design, resulting in an argument and disappointment. This indicates that there might be inconsistencies in service quality and customer satisfaction among the different technicians.

3. Rude and unprofessional behavior: A disgruntled customer criticized the staff for being extremely rude and the salon for being dirty and unhygienic. This raises concerns about the professionalism and cleanliness practices of the spa, which can impact customer trust and satisfaction.

4. Difficulty in accommodating requests: The negative experience mentioned above also involved the refusal to accommodate a simple design request. This suggests that the spa may have limitations in fulfilling customer requests or lacks effective communication between staff members.

5. Price concerns: Despite the positive feedback on service quality, one customer mentioned that the service was expensive and not worth the price. This indicates a potential issue with pricing, where customers may feel that they are not receiving adequate value for the cost of services.

In conclusion, while Sophia Nguyen Spa Nails received praise for its exceptional nail art, friendly staff, and consistent service quality, there are areas for improvement. The spa should address issues such as long wait times, inconsistent service, unprofessional behavior, difficulty in accommodating requests, and concerns about pricing to ensure a more satisfying experience for all customers. Additionally, maintaining a clean and hygienic environment should be a top priority for the spa to ensure the safety and well-being of their clients.

Best TL Reviews

I always go here for my pampering but today when I went I had Jenna for the first time. I always talk to her she’s sweet but today she did my nails and she is nothing short of amazing. All hand painted nails even the dolphin. She is so on point! I couldn’t be happier to represent my team with these nails!!! Thank you Jenna!!!!

The 30+ minute wait was worth the end result. I asked for the glitter orange I picked out with an accent - Halloween themed. They turned out really well. It just sucks, that shortly after starting she got up and disappeared for 10 minutes. I was there for a total 1.5 hours to get an acrylic set.

I moved to NY from CA about 3 years ago, and Sophia Nguyen was recommended to me by a family friend who has been coming here for years. I have not gone to any other place since moving here, and have never left disappointed. I highly recommend to anyone I know to go here. I see Lee but EVERYONE does an amazing job and is super nice. I have been to A LOT of places in CA that have never been able to beat the service I receive here. I always get acrylic full sets, fills and pedicures!

Jenna did my nails, she was very funny and friendly! Definitely recommend her!

My daughter had a less great experience. Her nail tech refused to put a snowflake design on her ring finger. After my daughter and I asked both of our techs if they could do it. They both said yes, and my tech did mine no problem.

My daughter's tech told her she was done and my daughter asked if she would do the snowflake. The tech said your mom already paid then screamed over to my text and asked how much I paid. Then she told my daughter no, and I asked her how much and if someone else could do it, and she said no! My daughter was so upset and will never go here again! Ruined a great experience!

NEVER GIVE THESE PEOPLE YOUR MONEY OR BUSINESS!!!!! Absolutely horrible! Extremely rude service, place is extremely DIRTY, never cleaned any tools…that is a nail infection waiting to happen. Waiting 45 min plus and they couldn’t even do my nails. Can’t do a simple design. Will never recommend this salon! Very expensive service for a horrible nail job that I now need to get fixed somewhere else. Nail tech purposely went slow because I said I had to be somewhere at a specific time making me late on purpose. I can not express how disappointed and dissatisfied I am with your business. This business should be ashamed of themselves.

This is the best pedicure I’ve ever had. They take their time, they don’t rush you out of the chair and the end result is incredible. I really appreciate how they use a rasp instead of just a pumice stone, makes my feet much smoother. I will always go here for pedicures!

Andy did a wonderful job on my nails he made them thinner and did a great design this visit. Thank you Andy see you next time. 11/11/22 update 2nd and 3rd pictures are the newest designs Andy did he's amazing at what he does. Thank you for always being an artist.

Absolutely amazing place I’ve been going for years. The owners are great people who get to know you by name. I’ve had my eyes micro bladed there, lip coloring done, and always get my nails and eyelash extensions done there because you can’t beat the high quality for a great price.