Quick Facts About 5 Stars Nails
Strengths:
1. Excellent service: Multiple comments mention that the service at 5 Stars Nails is excellent. The staff is described as friendly, helpful, and courteous. They are also willing to fix any mistakes and accommodate customers when needed. This shows a commitment to quality service and customer satisfaction.
2. Clean and organized shop: Customers appreciate the cleanliness and organization of the salon. A clean environment is important in the nail industry as it demonstrates attention to hygiene and sanitation. A well-kept shop also helps create a relaxing atmosphere for customers.
3. Skilled technicians: Many customers compliment the nail technicians at 5 Stars Nails. They mention that their nails looked perfect after each visit and that they received great service. Skilled technicians play a crucial role in the success of a nail salon as their work directly impacts customer satisfaction and loyalty.
4. Availability and efficiency: The salon is praised for being able to take in walk-in customers immediately and complete their services in a timely manner. This shows that 5 Stars Nails is efficient in managing their schedule and providing prompt service to customers. Availability and efficiency are crucial for customer convenience and satisfaction.
5. Good prices: Several comments mention that the prices at 5 Stars Nails are reasonable and similar to other salons in the area. Price plays a significant role in customer decision-making, and affordable prices attract and retain customers.
Weaknesses:
1. Inconsistent quality: One comment mentions that the salon is "hit or miss" in terms of service quality. This inconsistency can be a weakness as customers may have varying experiences, leading to uncertainty and hesitation in returning to the salon. Inconsistent quality can also negatively impact the salon's reputation.
2. Pricing concerns: Some customers mention that the prices at 5 Stars Nails are high compared to their expectations. These concerns about pricing may deter potential customers who are looking for more affordable options. Additionally, the extra fee for card payments may pose an inconvenience for some customers.
3. Lack of consistency in nail treatments: One customer mentions inconsistencies in acrylic nail treatments, such as varying nail length and thickness. Lack of consistency in services offered can be frustrating for customers seeking uniform results. This weakness suggests a need for improved training and quality control measures for technicians.
4. Appointment availability: While the salon is praised for being able to take in walk-in customers immediately, a comment suggests that making an appointment is more convenient. This weakness signifies that the salon may sometimes struggle with availability and may need to improve their scheduling system or increase staff to accommodate more customers.
5. Rude behavior from customers: One comment mentions that some customers act rudely and annoyed when they are unable to receive immediate service. This suggests a potential weakness in managing customer expectations and handling difficult situations. Providing clearer communication and managing customer expectations can help improve customer satisfaction in such situations.
In conclusion, 5 Stars Nails has several strengths including excellent service, a clean and organized shop, skilled technicians, availability, and good prices. However, there are also weaknesses such as inconsistent quality, pricing concerns, lack of consistency in nail treatments, appointment availability, and occasional rude customer behavior. Analyzing these strengths and weaknesses can help the salon identify areas for improvement and capitalize on its strengths to enhance customer satisfaction and loyalty.
Best TL Reviews
My usual salon was closed for vacation, so I came here on the recommendation of a family member. The young lady who did my nails was very sweet, and did a very thorough and nice job on my nails. The prices are similar to those of other salons in the area. They took me immediately as a walk-in and I was done within 40 minutes. . I will definitely come back to this salon.
It was my first time going to 5 Stars Nail and I must say the service was excellent. The shop was very clean, organized and well staffed. Tiffany did excellent job on my Gel Manicure and Gel Pedicure. I felt pampered and relaxed the entire time. It was only thing that I didn't like and that was paying $50 for a Gel Pedicure. I highly recommend this establishment, bring cash they charge an extra fee to use a card, debit card or credit card.
It is hit or miss. Sometimes you get one and you don’t want to go anywhere else. Other times it makes you want to not go back. I used to do acrylics there and they were never consistent with length and thickness. I’d have one short nail and a long one, one thick and one wide.
I've been here twice now and the techs have been great and my nails have looked perfect both times. The only downside is their prices! Just for a quick fill in was $45. And a full set not including a tip the first visit was $50.
I love everything about 5 Star Nails! The employees are always friendly and my nail tech is the best! They have really good prices too! Check them out!!
Staff Nice, courtesy helpful. Very clean.
There was a mistake on my nail, and I went back took me right away fixed the issue. I really appreciated the kindness of the young man who helped me.
I'm always happy with my nails when I leave. The staff is friendly, even when they're slammed. I suggest making an appointment though. I don't understand why people act rude and annoyed when they just walk in and get asked to come back at a later time in the day because no one is available at that time. At the very least, call ahead.
Love five star nails! I always go here for any nail care. I always receive great service and leave happy :)
Place Pictures
5 Stars Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Debit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
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