Zen Nails

+1 615-283-8777

6688 Nolensville Pk #103, Brentwood, TN 37027 United States of America

Open Today: -

Quick Facts About Zen Nails

Zen Nails, based on the comments provided, has a number of strengths that set it apart from other nail salons. These include the skill and attention to detail of the nail technicians, the comfortable and classy atmosphere of the salon, the dedication to customer service, and the focus on health and safety measures. However, there are also weaknesses mentioned, such as occasional rudeness and unhelpfulness of the staff, long wait times, high prices, and limitations on certain services.

One of the major strengths of Zen Nails is the high quality of their nail technicians. Many customers in the comments praised the skills of specific technicians, such as Gui, Trang, Natalie, and Tom. They commended their ability to bring their desired designs to life and create manicures that turned out just as expected. These positive experiences indicate that the techs at Zen Nails have the expertise and talent to deliver excellent nail services.

Another strength of Zen Nails is the ambiance of the salon. Multiple comments mention that the salon has a classy and stylish environment, which enhances the overall experience for customers. Additionally, the absence of strong chemical smells adds to a more pleasant and comfortable atmosphere. This attention to detail in creating a welcoming space reflects positively on the salon.

The dedication to customer service is evident in the comments as well. The receptionist is described as dedicated, suggesting that there is someone specifically assigned to greet and assist customers. This level of attentiveness can contribute to a positive customer experience and make clients feel valued. Additionally, the comment about the staff not conversing in their native tongue but instead paying attention to the clients indicates a focus on providing personalized service.

Zen Nails also receives praise for its adherence to health and safety measures, particularly in light of the COVID-19 pandemic. The mention of added COVID measures creates a sense of trust and reassurance for customers concerned about their well-being. This focus on health and safety contributes to the salon's overall strength in providing a safe environment for customers.

Despite these strengths, there are some weaknesses mentioned in the comments that Zen Nails should address. One common complaint is occasional rudeness and unhelpfulness from the staff. While these comments may not reflect the experiences of every customer, they indicate that some individuals have encountered negative interactions with the salon's employees. Providing consistent and friendly customer service should be a priority for Zen Nails.

Another weakness mentioned is the long wait times. One comment advises that making appointments is crucial due to the salon being busy. While popularity may speak to the quality of the salon, long wait times can be inconvenient for customers who prefer to walk in or have a more flexible schedule. Zen Nails should address this issue by either expanding their staffing to accommodate more clients or improving their appointment management system.

Price is another weakness brought up in the comments. One customer mentions that services at Zen Nails can be expensive and that a simple dip without a manicure and basic pedicure costs $110. While pricing can vary depending on location, this comment suggests that the salon might be on the pricier side. Addressing the high costs may help attract more cost-conscious customers.

Additionally, limitations on certain services, such as the inability to have a broken nail fixed by another technician, can be seen as a weakness. This restriction seems arbitrary and inconveniences customers who require prompt repairs. Zen Nails should consider providing more flexibility in their service offerings to accommodate such situations.

In conclusion, Zen Nails demonstrates strengths in terms of skilled and attentive technicians, a classy and comfortable atmosphere, dedication to customer service, and a focus on health and safety. However, there are weaknesses in the form of occasional rudeness, long wait times, high prices, and limitations on certain services. Recognizing these weaknesses and taking steps to address them will help Zen Nails improve their overall customer experience and reputation.

Best TL Reviews

It's been many years since I've been here (under a different name) but I've had several friends recommend it so I went back. I believe the man who worked on me was named Gui. He did an excellent job. The following week I took my daughter in for back to school nails and Trang worked on her. She did an excellent job creating what my daughter wanted. I think they are probably far too busy to just walk in so be sure to make an appointment.

1st time here. Was convenient so stopped in before I read reviews. Surprised at the number of negative reviews. From the time I walked in I had a great experience. Doesn’t smell like chemicals, dedicated receptionist, very classy, stylish place. Natalie did my acrylic gel manicure. She was very personable, engaging and paid attention to me rather than conversing with fellow employees in their native tongue like most other places I’ve been. The manicure was excellent, not too rough or hurried and turned out just like I wanted. It will be a drive but worth it as I haven’t found as comfortable place in Smyrna.

This place is terrible. I have been in a few times trying to find someone that I like. Alice is excellent. She does a good job and she is very personable, it is unfortunate that she works in this salon.They are rude and unhelpful. I had an appointment for 9:30am and they changed the appointment without notifying me to 30 minutes earlier and tried to penalize me for showing up late. When I pointed out that their store hours state that they don't open until 9:30am the lady suddenly couldn't understand me. I got my nails done and booked an appointment for 2 weeks later. Two days later I broke a nail and tried to have it repaired. No one would fix my nail because Alice wasn't there. That really confused me because everyone in there does nails why couldn't someone else fix it? Then 2 days before my appointment I realized I wasn't going to make it so I called to cancel and they told me that since I canceled I can no longer get service there. That is just fine, there are A LOT OF NAIL SHOPS IN NASHVILLE AND THE SURROUNDING AREA. Alice should find a different one I would go back to her but I certainly DO NOT recommend Zen Nails!

I looovvveeee this nail salon. Me and my daughter have been going to Tom and Trang since 2016. Totally recommend. They stay busy which tells you they are awesome! I hate when they are not their and I have to select an alternate. I end up right back here. XOXO

From the minute you step inside you feel they have your health a priority. The added covid measures here are wonderful.

The service here is exactly that as well. Highly recommend.

Absolutely the best place to get your nails done. My wife has been going here for years. Ask for Tran. She's the owner and will do an awesome job. Check them out on Facebook!

Well , there is no timeline. It can take from one hour to several hours for basic service and ura expensive. A simple dip ( no manicure ) and basic pedicure costs me 110$ (tip included )

The best! Hands down. And I’ve been to a lot of nail salons over the years!