Serenity Nails & Pedi Spa

+1 239-774-2608

8793 Tamiami Trail E # 206, Naples, FL 34113 United States of America

Open Today: -

Quick Facts About Serenity Nails & Pedi Spa

Serenity Nails & Pedi Spa has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the place, we will analyze these comments in detail.

Starting with the positive comments, it is evident that the staff at Serenity Nails & Pedi Spa is considered to be friendly and accommodating. Multiple comments mention the nice people and good service provided by the staff. This indicates that the customer service aspect is a strength of the place. Additionally, it is noted that one customer received a great manicure and that the staff promptly returned a phone call. These positive experiences contribute to the credibility of the establishment, as satisfied customers are more likely to return and recommend the place to others.

Another strength is the skill and expertise of a specific technician named Jordan. Multiple comments mention her exceptional work, with one customer specifically praising her French manicures as perfect. The consistent positive feedback about Jordan suggests that the salon has skilled technicians who can provide high-quality services.

However, several comments highlight weaknesses and areas for improvement at Serenity Nails & Pedi Spa. One recurring issue is the lack of cleanliness and organization in the salon. Customers mention dusty surfaces, junk everywhere, and even old Christmas decorations still present. This suggests a lack of attention to cleanliness and an unprofessional atmosphere, which can be off-putting for customers seeking a clean and relaxing environment.

Price is another concern raised by customers. One comment mentions paying a total of $183 for a full set of nails and a French pedicure, only to have the paint chip off within a week. The high price combined with poor durability raises questions about the value for money provided by the salon. Additionally, it is mentioned that the salon does not accept Apple Pay or AmEx, which can be seen as inconvenient in today's digital payment landscape.

Communication and customer experience are other weaknesses highlighted in the comments. One customer expressed dissatisfaction with the lack of explanation regarding the different pedicure options and ended up paying more than expected. Another customer mentioned feeling rushed during their pedicure and felt that the technician had a rude attitude. These comments emphasize the importance of clear communication and attentive service to ensure a positive customer experience.

Inconsistencies and quality issues are also commented upon. One customer mentioned having to wait despite having an appointment, while another customer stated that their dip manicure was subpar and not properly applied. This suggests a lack of consistency in service quality and a need for better attention to detail.

Overall, while Serenity Nails & Pedi Spa received positive comments about friendly staff and skilled technicians, there are several weaknesses that need to be addressed. These include maintaining cleanliness and organization, improving communication with customers, addressing issues related to pricing and durability, and ensuring consistent service quality. By addressing these weaknesses, the salon could enhance its reputation and provide a more satisfying experience to customers.

Best TL Reviews

everyone was super nice although I asked for a fill they refused and gave me a full set.. whatever I got a simple french set. i then got my toes painted also french for a grand total of $183!!!! just for the paint to chip off not even a week later on 3 of my nails... they also don't take apple pay or AmEx, very inconvenient

Dusty with nail dust and seems dirty. Junk every where. Old Christmas decorations still up. Nice people and good service but it looks like a junk room.

Great manicure and friendly staff, and they returned my call. Planning on returning.

I didn’t really care for this place I asked for a pedicure and they didn’t explain this part to the different small pedicures and I ended up paying $100 for both Nails and pedicure and I just want basic oh I didn’t really care for the place. The lady that did my pedicure was rude she just had an attitude and it’s like she did it so fast I didn’t even have the chance to relax and that’s the point of a pedicure and take some time to relax

I got my nails done by Helen. She was very careful and gentle with my nails. I told her what I wanted and did just that. I love the way my nails came out! She took her time and met all my expectations! Worth every penny. Will definitely go back to her and definitely recommending her to friends and family!!

I was truly disappointed... first we had an appointment and still had to wait 30-45 minutes.

The pedicure was fine however, the dip for my manicure was subpar. It was not applied multiple times and the tech did not clean/touch up after she applied the dip. She filed my nails to shape them after the dip was applied not before. She only dipped my nails 2x’s and did not even out the dip she only use a buffer??? Will not be going back.

The technician that does such a beautiful job is Jordan.

She is a professional and an artist. I have never had a manicure nor pedicure that I did not appreciate. Her French manicures are perfect!!

Jordan, this week provided THE BEST pedicure!! I wanted to post my French Manicure AFTER 2 weeks...!

Had to update my review. I got my nails done here by another lady, dip polish. They were way too thin and the color was wayyyy lighter than the color on the preview nail. I left and two days later I had two broken nails and the clear gel coat was peeling off the edges, they looked awful. So I called and asked to have them fix and also booked a pedicure. Well they fixed them but charged me $30 extra! Completely unprofessional. She said she charged me for the polish change but the color was wrong the entire time. And she put the polish to close to my cuticles so they still don’t look good. Won’t be back here. Was going to leave a awesome tip for fixing them but not when I was charged $30 for another bad nail job. Super disappointed.