Hair Mart

+1 843-650-6392

5023 Dick Pond Rd # 5, Myrtle Beach, SC 29588 United States of America

Open Today: -

Quick Facts About Hair Mart

Strengths:

1. Exceptional customer service: Multiple comments highlight the friendly and helpful nature of the staff at Hair Mart. They are described as knowledgeable, genuine, and welcoming, making customers feel at home and valued. This level of customer service can lead to repeat business and positive word-of-mouth recommendations.

2. Wide variety of products: Hair Mart is praised for its extensive selection of hair extensions, wigs, and hairpieces. This allows customers to find exactly what they are looking for and choose from different styles and colors. Having a diverse range of products can attract a broader customer base.

3. Knowledgeable staff: The comments mention that the employees at Hair Mart have great product knowledge. Customers appreciate being able to rely on staff members to provide accurate information and guidance, especially when it comes to purchasing hair extensions or accessories. This expertise builds trust and confidence in the store.

4. Well-organized store: The store is described as being in good order and easy to navigate. Having a well-organized layout can enhance the overall shopping experience for customers. It allows them to find what they need quickly and efficiently, contributing to higher customer satisfaction.

5. Reasonable prices: Several comments mention that the prices at Hair Mart are favorable. Offering competitive prices can attract customers who are looking for affordable options. This can give the store an edge over competitors and encourage customers to make repeat purchases.

Weaknesses:

1. Lack of communication about product requirements: One customer recounts a negative experience where they were not informed about the quantity of hair extensions needed for their desired look. This lack of communication resulted in a disappointing purchase and an inability to return the unused hair. Providing clear and thorough information to customers can prevent such issues and improve customer satisfaction.

2. Inconsistent customer service: While most comments rave about the excellent customer service, one customer mentions encountering a rude staff member who paid no mind to their inquiries. Inconsistent customer service can tarnish the store's reputation and discourage potential customers from visiting or making repeat purchases.

3. Limited return policy: The customer who purchased the wrong quantity of hair extensions expresses dissatisfaction with the store's return policy. If Hair Mart imposes strict limitations or does not provide clear return information, it may deter customers who need the flexibility to return or exchange products.

Conclusion:

Overall, Hair Mart receives overwhelmingly positive feedback regarding its customer service, product selection, knowledgeable staff, store organization, and pricing. These strengths contribute to a positive shopping experience and customer loyalty. However, areas for improvement include better communication about product requirements and ensuring consistent customer service from all staff members. Additionally, the return policy could be reviewed to accommodate potential issues that customers may face. Addressing these weaknesses will help Hair Mart continue to thrive in the marketplace.

Best TL Reviews

The girls here are SO nice and they helped us find an exact match for a ponytail. Thank you Toya!

I went in looking for hair extensions and left with exactly what I wanted. The owner was so helpful and knew what she was talking about. Everyone in there was super kind. The store is awesome by the way they an amazing selectionp

I literally just walked out the door of this store and am setting in the car writing this review because this store and the ladies that run it are absolutely phenomenal. The store is in good order. Everything is super easy to find. Every person in the store are super friendly and really makes customers feel at home and welcome. Very knowledgeable about their products. The prices are awesome. I give them a 10 star review!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Definitely my favorite hair store. The owner is so genuine and sweet and the staff are always welcoming and helpful. Product quality is amazing and there are plenty of options to choose from. I’m a regular customer and I highly recommend this store.

Went in to buy hair extensions for the first time. The ladies helped me but neglected to tell me I would need three packs and no one mentioned I couldn’t return them. So now I am stuck with hair that I cannot use. And one of the ladies was rude and paid no mind to me. I will never go back and if anyone’s looking to buy hair extensions I have a pack

Wonderful selections and impressive customer service ????

This is where I’ll be going every time I visit SC myrtle beach. Excellent customer service and I found everything I needed.

Hair Mart has such an amazing selection. Five friends came together and we were all thrilled to try on different styles and color. The staff is amazing especially Tonya. If it weren't for her knowledge and professionalism, I would not have purchased a wig and hair piece. Thanks again Tonya