Quick Facts About Hollywood Nails & Spa
Hollywood Nails & Spa, based on the comments provided, has several strengths and weaknesses that are worth discussing.
Starting with the strengths, some customers have had positive experiences with their pedicures. One individual mentioned getting an okay pedicure in the past, indicating that the salon has the capability to provide satisfactory service in this area. Additionally, there is a mention of the nail technician being friendly and proficient, suggesting that there are skilled staff members present.
Moving on to the weaknesses, one of the most common complaints is the poor quality of the nail services provided. Multiple customers mention receiving disappointing full sets of nails, with issues such as incorrect colors, wrong nail shapes, and clumpy application. This lack of attention to detail and failure to deliver according to customer requests is a major weakness of the salon. Furthermore, one customer states that even after expressing their dissatisfaction, their nails ended up looking worse than before they came in.
Another noteworthy weakness is the pricing and transparency of the salon. Several customers mention being charged much higher prices than what was initially advertised. One customer specifically points out a lack of notice regarding additional charges for specific products, such as gel polish. This lack of transparency can lead to customers feeling deceived and overcharged.
The cleanliness and hygiene of the salon is another significant weakness highlighted by multiple customers. Complaints include unclean stations, unhygienic practices, and unsatisfactory sanitation standards. These issues not only contribute to a negative customer experience but can also raise concerns about the overall safety and cleanliness of the salon.
Additionally, there are mentions of rushed service and a lack of professionalism at Hollywood Nails & Spa. One customer describes feeling like they were treated like "fast food," with no attention to detail and a sense of being rushed through their service. Another customer mentions the nail technician seeming to be in a hurry and not properly curing their nails under the UV light, resulting in their nails getting stuck on hair strands. These instances reflect poorly on the professionalism and quality of service provided by the salon.
Lastly, there are complaints about the salon not honoring customer preferences and forcing unwanted services. Customers mention being talked out of the colors they wanted and being subjected to drilling despite expressing their disapproval. One customer even mentions their daughter receiving nails that were not aesthetically pleasing and caused skin irritation. This lack of respect for customer preferences and disregard for their concerns further contributes to the negative experiences at Hollywood Nails & Spa.
In conclusion, while Hollywood Nails & Spa may have some strengths such as satisfactory pedicures and friendly staff members, the salon is heavily weighed down by its weaknesses. Issues with the quality of nail services, lack of transparency in pricing, cleanliness concerns, rushed and unprofessional service, and failure to respect customer preferences all contribute to an overall negative customer experience. Improvement in these areas is necessary for the salon to regain customer trust and loyalty.
Best TL Reviews
I've gotten an okay pedicure here previously, but have twice now been disappointed by my full set. I asked for black nails with a blue tip and the girl said that she didn't think it wouldn't look good so I just did all black and was satisfied, but today when I asked for a black nail with a blue tip, the man suggested silver would look better, and I said okay but I asked for almond shaped and he goes "coffin" and I said okay, I guess, but they didn't end up coffin, they're square and they're clumpy and gross. My mother and sister got a pedicure today and neither of them received the color they asked for either.
This place does a terrible job at manicure and pedicures. I paid way too much money and will never come back! I’m just hoping they needed the business they got from me, because even after telling them how unhappy I was, I still left with my nails looking worse than when I came in. Then, in the afternoon, my daughter’s gel nails peeled off like cheap stickers. They overcharged and under delivered.
A clearly posted sign before entering the salon advertised $35 for a full set of nails. There was no notice of up charges or additional cost of specific products i.e. gel polish. While the nail technician was friendly and proficient, the station was unclean and he failed to inform me that there would be an exorbitant additional charge for a simple gel color that was presented to me on the many rings of possible nail colors. Upon completion I was instructed to pay my bill at the front desk where I was informed that the total was $57!!! When asked to explain, the less than helpful and rude manager stated that the gel polish was an extra charge. When I complained that I had not been informed, she said they could remove the gel and replace it with regular polish. I told her the behavior was akin to theft and that she should call a cop. Eventually she honored my request and the mall security officer stated that he could not charge anyone and that I had the option of returning the gel polish!!??? I paid the bill and informed the manager that I would respond appropriately to this unethical business practice. Beware of the potential for financial abuse by unethical businesses. The principal of this issue certainly outweighs the financial loss but imagine just 10 customers a day times $15…really adds up right!?
Terrible service!!! I went for a pedicure today and was treated like “fast food”. There was no attention to detail, as they are only concerned with getting to the next customer. The polish looks like my 5 year old niece did my toes. The nail tech didn’t even let my feet soak! I sat as he was working on my feet and before I knew it he was getting ready to paint my nails. I had to stop him and point out that he didn’t even trim my cuticles…. $55 later my feet look worse than when I went in.
I don’t recommend this place because of a bad nail service I got. The man that did my nails seemed to be in a rush. He only put one coat of gel and my nails were put under the UV light only once. For that reason my nails are getting stuck on my hair strands! Will definitely not going back again.
4 daughters of mine went to have a girls day. They were all unhappy with the service. They were rude, all of my daughters were talked out of the colors they wanted, none of them wanted the drilling and they forced them and were unhygienic. One daughter wanted a pretty shaped nail and they gave her ugly black and green cat nails. There skin is now itchy and have bumps on them. I am going to have to pay to fix this problem. The mall is not the place to go. Find a nice salon and get REAL professionals. How these people are allowed to operate at the mall with this many complaints is beyond my understanding.
they did horrible i got charged $88 for acrylics!! and they did a horrible job too obviously they’re grown out but the color of my gems changed and now it’s this ugly orange
Save your money! You won’t get what you pay for. Worst pedicure of my life. Dirty facilities and the person doing my pedicure didn’t remove skin around toes and when she exfoliated my feet, she scrubbed not even 3 seconds, then rinsed the exfoliating sponge in the water my feet were in and threw it back in her plastic tote. Absolutely! Disgusting places and will never go back! $50.00 down the drain.
Place Pictures
Hollywood Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
|---|---|
| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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Location
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