Quick Facts About Sister To Sister African Hair
Strengths:
1. Professionalism: The salon is known for its professionalism and excellent service. Clients have noted that the staff members are skilled and do an excellent job on their hair.
2. Friendly atmosphere: Sister to Sister creates a friendly and family-oriented atmosphere. Clients have mentioned that they feel comfortable and have a great time while being pampered.
3. Skilled braiding: Several clients have praised the salon for their braiding skills. They specifically mention that the braids are well done and look great.
4. Affordable prices: The salon is known for its great prices, making it an accessible option for many clients. The affordability of their services is highlighted by clients in their comments.
5. Long-standing relationship with clients: Some clients have been coming to Sister to Sister for over a decade, which speaks to the loyalty and satisfaction of the customers. They mention that they have received great service over the years.
Weaknesses:
1. Poor time management: One customer complained about the delay in starting the appointment and the lack of apology for the inconvenience. This suggests that the salon may struggle with time management and potentially cause frustration for some clients.
2. Inconsistent customer service: A customer mentioned experiencing poor customer service, citing arguments between staff members and customers. This indicates a lack of professionalism and respect towards customers, potentially resulting in a negative experience for some.
3. Price transparency issues: A client mentioned that the salon did not inform them of a price increase until after their hair was done. This lack of transparency can lead to customers feeling misled or taken advantage of.
4. Cleanliness issues: One customer mentioned that the inside of the shop was dirty. This raises concerns about the overall cleanliness and hygiene practices of the salon.
5. Late opening: A customer commented that the salon did not open on time as advertised. This inconsistency in opening hours can cause frustration and inconvenience for clients who plan their visits based on the posted schedule.
Overall, Sister to Sister African Hair Place has strengths in professionalism, skilled hairstyling, affordability, and creating a friendly atmosphere. However, there are areas for improvement, such as better time management, consistent customer service, price transparency, cleanliness, and adherence to opening hours. By addressing these weaknesses, the salon can further improve the overall client experience and maintain customer loyalty.
Best TL Reviews
I have been a client of Sister to Sister for over 14 years. They are very professional and do a excellent job. My hair always looks it's very best when it is done here. The atmosphere is very friendly and family oriented. We laugh and have a great time while being pampered. You would love Fatima and all of her sisters. If you're lucky you'll get to know aunties who is a worthy to be around. Love this shop and people.
Hi good morning folks I have been going to sisters and sister for about 20 some years I nothing but good things to say about them they are very good friendly people and I love all the hairstyle that does for me they will make you comfortable I know you're awesome loved it people
I'm going back. She could grip my hair. Nice braiding. Great price. Affordable. Friendly. You will leave feeling like ✨????
I was supposed to be at the shop at 9. No one showed up and it’s 30 minutes later. I understand inconveniences happen, but she was not apologetic about the wait. I ended up leaving & getting my hair done elsewhere.
I got box braids and they did the back of my head twice the size of the front! Guess they thought I wouldn't notice! Horrible customer service and no respect for other peoples time! I will never go back! The inside of the shop was dirty and they were more focused on gossiping and giggling in their language than the task at hand!
I really love my hair over all good only thing was they don't let you know the price went up until after your hair is done even though they have a sign that says to pay before you get your done.
I've been getting my hair done here since I was 16 years old, I'm now 33 years old and she still does a great job
oh my God what do I start with them first I got there at 1:30 p.m. and it was only three girls in front of me that was getting the same two to three braids that I was getting I do not walk out of that shop until 8 p.m. for two braids they are the cheapest people to come to to get the goddess braids but I guess you get what you pay for it because the customer service was awful they were arguing with customers customers was arguing with the braider it was awful they did not open up on the time they said they was opening and is right in the heart of the hood
Sister To Sister African Hair Info
Amenities
Planning
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Appointments recommended
Payments
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Cash-only
Today
Opening Hours
| Monday | 09:00 AM - 05:55 PM |
|---|---|
| Tuesday | 09:00 AM - 05:55 PM |
| Wednesday | 09:00 AM - 05:55 PM |
| Thursday | 09:00 AM - 05:55 PM |
| Friday | 09:00 AM - 05:55 PM |
| Saturday | 09:00 AM - 05:55 PM |
| Sunday | 09:00 AM - 05:55 PM |
How to go there
Location
Places
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