Diva Nails

+1 256-444-2229

1001 US Hwy 72 E, Athens, AL 35611 United States of America

Open Today: Closed

Quick Facts About Diva Nails

Diva Nails Place has both strengths and weaknesses based on the comments provided. Let's analyze them:

Strengths:

1. Efficient and Fast Service: One customer mentioned being in and out within 40 minutes for a fill-in with gel polish. This shows that the salon prioritizes timely service and ensures that customers are not kept waiting for extended periods.

2. Professional Staff: Several customers praised the professionalism of the nail technicians, particularly Diane, who was mentioned to do a great job. This indicates that the staff at Diva Nails Place is skilled and knowledgeable in their craft.

3. Friendly Atmosphere: Positive comments about feeling at home, fabulous people, and friendly service suggest that the salon has a warm and welcoming atmosphere. This creates a pleasant experience for customers and makes them feel comfortable during their visit.

4. Fair Prices: A customer mentioned fair prices, which indicates that Diva Nails Place offers competitive pricing for their services. Customers appreciate value for money, so reasonable prices can be seen as a strength.

5. Satisfaction Guaranteed: The fact that some customers expressed their intention to come back in the future indicates that they were satisfied with their experience at Diva Nails Place. This shows that the salon has managed to meet or exceed customer expectations.

Weaknesses:

1. Inconsistent Service Quality: One customer had a negative experience when their preferred nail technician was traded off to another, resulting in subpar service. This suggests that there may be inconsistencies in the skill levels of the nail technicians at Diva Nails Place. This inconsistency with nail technicians can lead to some customers feeling unsatisfied with their service.

2. Lack of Communication: A customer mentioned that the nail technician did not inform them beforehand that certain nail designs were not possible with regular polish. This lack of communication resulted in disappointment and frustration. It is essential for the salon to ensure clear communication with customers to avoid misunderstandings and dissatisfaction.

3. Long Wait Times: One customer mentioned waiting for over 40 minutes for a design to be done on their nails, but nobody came back to assist them. This suggests a possible issue with managing wait times and ensuring all customers are attended to promptly. Long wait times can leave customers frustrated and impact their overall experience.

4. Unresolved Issue: Another customer had an issue with not receiving the requested nail design but ended up being charged full price. This indicates a lack of resolution or compensation for the unsatisfactory service. Failure to address customer concerns can lead to negative word-of-mouth and customer loss.

In conclusion, Diva Nails Place has strengths in providing efficient and professional services, maintaining a friendly atmosphere, offering fair prices, and satisfying many customers. However, there are weaknesses in the inconsistency of service quality, lack of communication, long wait times, and the failure to resolve customer issues. Addressing these weaknesses can help Diva Nails Place improve the overall customer experience and ensure greater customer satisfaction.

Best TL Reviews

Got these done not even a full week ago. I unfortunately will not be back. The first time I went I had Dillard and they were fine. I was a walk in and luckily got him again but then ANOTHER walking came in ( did not have an apt) and said she would like Dillard. He had already started soaking and going to do my nails and he then traded me off to another nail person who acted like he had zero idea what he was doing. I showed him how short and then would cut a tiny amount off and I had to keep saying please shorter. I also had to re file some bc they were crooked. It’s a cute place so I wanted to find my nail person but back on the search I go!

This was my first time here and I’m super happy with my nails! I got a fill in with gel polish and was in and out within 40 min. I’ll definitely be back!

Kyle was great with Piper tonight! Thank you for being so kind to her ♥️

I am very pleased with Diane. She does a great job and is professional.

Just left after being here for over 2 hours. I showed the woman a picture of the pedicure with design that I wanted before she started doing anything. She never said anything about not being able to do the design on regular nail polish. However at the end she said she was done and I asked again about the design and showed her the picture. She asked the apparently 1 person that can do designs if she would do it and she snapped "No!" Then someone else spoke up and said they would get me taken care of before I left but to keep in mind that the future they don't do designs on regular polish. Ok fine, I would have happily paid for the gel or dip HAD THEY TOLD ME IT WAS REQUIRED. I waited for over 40 minutes and no one ever came back to put the design on my nail. I GAVE UPI went to check out, they charged me full price. I will NEVER be back again.

I called and asked if they took walk-ins. Not all places do so just wanted to make sure.

I arrived and immediately was seated and the process began.

I did a soak off and gel overlay since my nails were long

The gentleman who did my nails was very friendly and knew everyone who came in the door.

I was very pleased and will be back again.

Friendly, and fast service with great quality work and fair prices! Really enjoy the atmosphere compared to most places ive been as well!

I love going in there bc everytime I do they make me feel at home ! ❤️❤️ Fabulous people who do a fabulous job on my nails EVERYTIME ! 10/10 Definitely recommend!!