Hollywood Nail Spa

+1 240-813-4477

654 Quince Orchard Rd, Gaithersburg, MD 20878 United States of America

Open Today: -

Quick Facts About Hollywood Nail Spa

Hollywood Nail Spa has a number of strengths based on the comments provided. Firstly, the salon is consistently praised for being clean and hygienic, which is a crucial factor when choosing a nail salon. This suggests that the staff takes pride in their work environment and prioritizes cleanliness. Additionally, the owner, Christy, is frequently mentioned as being very nice and attentive to customers, demonstrating excellent customer service skills. The fact that the commenter and their daughter have been going for over two years and are always happy with their nails is a testament to the salon's consistency in delivering high-quality services.

Another strength mentioned in the comments is the ability of the nail technicians to improvise and accommodate customer preferences. In the case of the commenter who wanted Valentine's Day-themed acrylic nails, the salon didn't have exactly what they wanted, but they were able to create a design that exceeded their expectations. This flexibility and willingness to go the extra mile for customers is a positive attribute for any business.

The professionalism of the staff is also emphasized in some comments. One commenter specifically mentions Richard, a nail technician who did a wonderful job with their nails. This suggests that the salon's employees are skilled and capable of providing excellent service. Another commenter mentions that the gentleman who did their pedicure took his time and did a great job, highlighting the attention to detail and care that the employees exhibit.

However, there are also some weaknesses that can be identified based on the comments. One commenter had a negative experience with an inexperienced nail technician who was unable to properly execute the requested pink and white ombré nails. The commenter mentions that the manager had to step in and attempt to fix the situation, resulting in a long wait time and a less than satisfactory outcome. This suggests that there may be inconsistencies in the quality of services provided by different nail technicians at the salon.

In addition, another commenter had a significantly negative experience at Hollywood Nail Spa. They describe it as the worst experience ever and emphasize the unprofessionalism of the staff. They mention instances where nail technicians abruptly left during service and asked customers to wait or come back another time. This indicates a lack of organization and respect for customer's time, which can be seen as a major weakness for a salon.

Overall, the strengths of Hollywood Nail Spa include a clean and hygienic environment, friendly and attentive service from the owner, and the ability to improvise and accommodate customer preferences. On the other hand, weaknesses can be identified in terms of inconsistencies in the quality of services provided by different technicians and instances of unprofessionalism. These weaknesses may be areas for improvement for the salon in order to provide a consistently positive experience for all customers.

Best TL Reviews

My daughter and I love this nail salon. The owner Christy is very nice and take really good at taking care of everyone. The salon is always clean, and of course she does our nails very beautifully every time. We have being going for over two years and we’re always happy with our nails.

I would like to say that this nail salon is one of the best in Maryland! I went here with my sister and my mom and had the best experience. I got Valentine’s Day themed acrylic’s though they didn’t have exactly what I wanted, they improvised and made it better. I definitely will be coming back in the future!

Want to look like a hand model!… Come get them done at Hollywood Nail Spa. Love my nails. Stays healthy!

I won’t go back. The customer service is bad and the quality of the nail job is subpar. I will say the gentleman who did my pedi did a great job though. He took his time and the paint job was on point.

Very clean and professional. Richard did a wonderful job with my nails. I'll definitely will be back and recommend that you ask for him, if you go.

I got there at 10a (opening time)

I asked for pink and white ombré nails... I even showed a picture. I saw the manager “coaching” the young lady who was about to do my nails, so I already was skeptical. As she was doing my nails...I noticed she wasn’t experienced in what I asked for, so I asked questions & she explained once she filed them...they would be okay. She finished and told me to wash my hands...nails were awful, she asked if everything was okay and responded no & showed her why, the ombré was differently on each nails and I didn’t not fade pink to White smoothly. The manager took over, after filing for a while, she told me she would need to do a new full set. By this time, it was 12:00 and I still needed a pedicure & had another appointment elsewhere at 2p. So I declined. She fixed them to the best of her ability but they still were not correct. I was given 20% off, it is now a week later & have one broken nail and another one lifting. I am not saying this is a bad establishment, but MY experience was not good at all. I appreciate the manager doing what she could to “fix” them, but admitting that the nail style could not be done up front would have been nice.

Worst experience EVER! This place is very unprofessional. In the middle of removing my acrylic nails the nail tech tells me she has to take a child and their mother home, and asked if can I wait one hour or come back tomorrow! And this is about 10 minutes after my mom walked out because in the middle of her service another tech decided to do another persons nails and asked my mom to wait. So pretty much we both ended up walking out without the service we went there for. PLEASE DON'T WASTE YOUR TIME GOING THERE!!!

Looooove this place! Appointments always available in a timely manner and the staff is always so friendly and sweet. Been coming here a long time and always recommend to anyone for pedicures and acrylics (I get gel)!