5 Points Barber Shop

+1 562-868-6404

11655 The Plaza, Norwalk, CA 90650 United States of America

Open Today: -

Quick Facts About 5 Points Barber Shop

Five Points Barber Shop is a popular local barbershop that has received both positive and negative feedback from customers. In order to analyze its strengths and weaknesses, we will examine the comments provided.

One of the main strengths mentioned by customers is the quality of the haircuts provided. Many individuals praised the barbers for their excellent work, with one customer even stating that it was the best haircut they had ever received. This indicates that the barbers at Five Points Barber Shop possess the skills and expertise needed to deliver high-quality haircuts. Furthermore, several customers specifically mentioned the good work done by specific barbers, such as Dora and the owner's wife. This indicates that there are experienced and talented barbers working at the shop.

Another strength of Five Points Barber Shop is the friendly atmosphere created by the staff. Several customers mentioned that the barbers were nice and made them feel comfortable. This positive customer service experience can contribute to customer loyalty and repeat business. Additionally, one comment mentioned that the barber did a great job with a child's haircut, indicating that the staff is capable of working with younger clients as well.

However, there are some weaknesses that have been identified by customers. One recurring complaint is the inconsistent opening hours, as there is no consistent schedule posted online and phone calls often go unanswered. This lack of communication can be frustrating for customers who are unsure of when the shop is open for business. This indicates a lack of professionalism and organization, which can negatively impact the overall customer experience.

Another weakness mentioned is the long wait times. While the quality of the haircuts is praised, customers have expressed frustration at the time it takes to get a haircut, especially during peak hours. The comment that mentions the need for more barbers indicates that the shop may not have enough staff to handle the volume of customers efficiently. This can lead to prolonged waiting times, which can drive potential customers away.

Furthermore, there is a negative comment about the owner of the shop, calling them a "dirt bag." While the specifics of this statement are not provided, it suggests a negative experience with the owner, which can be detrimental to the overall reputation of the shop. A negative interaction with the owner can affect the overall customer experience and discourage repeat business.

Additionally, there is a comment warning customers to clearly communicate their desired haircut to the barbers, as they may take liberties without consulting the customer first. This suggests a lack of attention to customer preferences and a disregard for individual requests. The fact that they "ruined" a customer's son's hair highlights the potential negative consequences of this lack of communication.

In summary, Five Points Barber Shop has strengths in terms of the quality of their haircuts and friendly staff. However, weaknesses such as inconsistent opening hours, long wait times, potential disregard for customer preferences, and negative experiences with the owner have been identified by customers. Addressing these weaknesses can help improve the overall customer experience and attract more business to the shop.

Best TL Reviews

Hours of operation not posted online says 9 a.m. untrue you call no one answers so they pretty much open when ever they feel like it not a way to run a business

Great place just need more barbers to fill the chairs that are empty to make it go more faster

My Grandson likes the way the barber does his comeover line up..

The best hair cut i got was there

It’s been 7 years and I’ve never gone back to that place, I hate haircuts

Make sure to explain to them thoroughly what you want, if not they will do their own thing without asking you. They ruined my son's hair. Needless to say we won't ever go back.

Always get my haircut from Dora. She does excellent work. The owners wife is also very good, I do not know her name.

Good barber's, depending on the day and time can be a wait, no appointment first come first available, price is fine $15.00 Cash Only.

The lady's are nice .they could cut hair good but the owner is a dirt bag...