Quick Facts About Crystal Nails
Crystal Nails has a number of strengths that are evident in the comments provided. First, the salon is praised for its excellent customer service. Customers mention feeling welcomed and attended to, with some even mentioning that they were taken in without prior appointments. The staff is described as kind, quick, and talented, showing their dedication to providing a positive experience.
The quality of the services offered at Crystal Nails is generally well-regarded. Many customers express satisfaction with the outcome of their nail treatments, mentioning that their nails turned out just the way they wanted. The salon is commended for listening to customers' requests and engaging in conversations during the treatments, which fosters a pleasant and personable atmosphere.
The pricing at Crystal Nails is also mentioned, with some customers stating that they found it to be reasonable and affordable. This can be seen as a strength, as it attracts customers looking for quality services at a fair price. Additionally, the salon is praised for its efficiency, with customers mentioning that they were promptly attended to and did not have to wait excessively.
However, there are also several weaknesses highlighted in the comments that need to be addressed. One major concern is the durability of the services provided. Multiple customers mention that their gel nails popped off within a relatively short period of time, causing dissatisfaction and inconvenience. This highlights a potential issue with the quality and application of the products used. It is important for Crystal Nails to address this weakness and improve the longevity of their nail treatments.
Another weakness brought up by a customer is the roughness of the nail technician during a pedicure. This resulted in an infection, which suggests a lack of proper technique and hygiene. Crystal Nails should ensure that their technicians are trained in providing gentle and sanitary treatments to avoid such issues in the future.
Some customers also expressed dissatisfaction with the salon's cleanliness. One comment mentions that the salon is always dirty, which suggests a lack of attention to cleanliness and hygiene standards. This is a significant weakness that needs to be addressed immediately, as cleanliness is crucial for the reputation and trustworthiness of a salon.
A recurring complaint relates to a negative experience with a specific nail technician named Anthony. Customers mention feeling uncomfortable and even being made to cry during their appointments with him. This highlights a clear issue with the professionalism and communication skills of this specific employee. The salon should take these complaints seriously and address any customer service training or behavioral issues that may be present.
Lastly, there is a comment about a lack of top coat during a gel treatment, resulting in chipped polish within a day. This indicates a lack of attention to detail and the proper finishing steps in nail treatments. Crystal Nails should ensure that their technicians are trained to follow proper procedures, such as applying a top coat, to provide a long-lasting and quality service.
In conclusion, Crystal Nails has several strengths, including excellent customer service, reasonable pricing, and positive outcomes for many customers. However, there are also areas that need improvement, such as the durability of the nail treatments, sanitation and cleanliness, and the professionalism of certain nail technicians. By addressing these weaknesses, Crystal Nails can enhance its reputation and provide an even better experience for its customers.
Best TL Reviews
First time coming here. My normal nail place was too busy. Laura was my tech that did the pedi and fill with gel polish. Excellent experience! Found my new place to cone.
Very kind staff. Walked in with no appt. And was greeted kindly right away. I only waited long enough to pick out my colors and smoke a cigarette so I'll say maybe 15 minutes at most before that they got me in again without an appointment. I love the way my nails came out they listen to everything that I said and they also conversated with me during the whole thing which was kind because I know some places won't even really try to have a conversation with you.Von was my nail tech and she was very quick very talented and very kind. I have attached a photo of the end results and I would definitely recommend this place to anyone and will definitely be going back!
They took my daughter and I right in and did an awesome job on both our nails and gave us what we were looking for.
I’ve been here twice… the first time I got a full set of gel and the lady who did my nails was amazing but they popped off within a week
The second time I got a full set as well as a pedi… she was so rough with my nails I have an infection in one, AND they also popped off within 5 days???? I’m sorry I’ve been to some pretty bad nail shops but this is by far the worst one
And the prices are ridiculous 40+ for a full set of get… I got one plain set of gel just regular square so she really didn’t have to do any shaping and the total was 55! And then proceeded to say I have to tip at LEAST 5$…. Never coming back
sad that a white lady will get service before me when ive been waiting 30mins past my appointment time and she just walked in. call it what u want but i'm highly offended and im sure skin color had a lot to do with it, not to mention the
salon is always dirty. bad business.
Visiting here from NC and all the staff was very nice. The price was really good. I got my nails done and my feet done. 10/10!
Laura was sweet but the other guy who finished my nails wasn’t. And this became my worst nail experience yet. A nail tech shouldn’t make you cry. I didn’t want white in my nails like in my reference photo. My nails got painted white but I didn’t mind so when another nail tech (Anthony I believe his name was) came to finish it and saw the white it became a problem and made me very uncomfortable. I even said I didn’t mind even tho it wasn’t what I originally wanted. He proceeded to paint over it and fix it but his tone in his voice at that point just made the whole experience not worth it. Laura, Thank you for your service. You were amazing I was considering coming back till the end
I get gel for sustainability No top coat was put on my nails and my polish chipped 1 day later
Place Pictures
Crystal Nails Info
Amenities
Health & safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended