Vivid Nails & Spa

+1 228-832-3158

12261 US 49 #3, Gulfport, MS 39503 United States of America

Open Today: -

Quick Facts About Vivid Nails & Spa

Vivid Nails & Spa is a popular nail salon that has received a mix of positive and negative reviews from customers. In order to evaluate the strengths and weaknesses of the place, we will analyze the comments provided.

Starting with the strengths, the first comment highlights the friendly staff and specifically mentions Nelson and Michelle as the "dream team." This indicates that the salon has talented and skilled nail technicians. Additionally, the positive feedback from this customer has resulted in referrals, which suggests that Vivid Nails & Spa has a strong customer base and is able to attract new clients through word-of-mouth recommendations.

Another comment mentions the overall wonderful atmosphere of the salon. This indicates that the salon provides a pleasant and comfortable environment for customers. Additionally, the inclusion of massage chairs is mentioned as a strength, suggesting that Vivid Nails & Spa goes above and beyond to provide a relaxing experience for their clients.

Moving on to weaknesses, the comment about the polish being thick and starting to crack after a week raises concerns about the quality of products used by the salon. This may be something that needs improvement in order to maintain long-lasting and durable nails for customers.

Another customer mentions that the quality of the work was awful, with the polish chipping just days after the pedicure and being unsatisfied with the full set of nails. This suggests that there may be inconsistencies in the skills of the nail technicians and a lack of attention to detail. The customer also mentions having to ask for extra acrylic to be removed and leaving with raw fingers, indicating a lack of expertise or care during the service.

One customer shares multiple negative experiences, including feeling unwelcomed and not getting the requested nail services. This indicates a lack of professionalism from the staff, as the customer mentions the nail technician having an attitude. Additionally, the customer mentions that the technician laughed with another staff member during the service, which is highly unprofessional and can make customers uncomfortable.

Despite the negative experiences mentioned, one customer had a positive experience with their nail technician, praising their skills and designs. This suggests that there may be inconsistencies in the quality of service provided by different technicians at the salon.

Lastly, one customer had a negative experience with the level of service they received. They mention not being acknowledged upon entering the salon and feeling disregarded compared to another customer. This highlights a lack of equality in customer service and may suggest a biased approach based on nationality.

In conclusion, Vivid Nails & Spa has strengths such as friendly staff, a wonderful atmosphere, and talented nail technicians like Nelson and Michelle. However, weaknesses include issues with the quality of products used, inconsistencies in the skills of the technicians, and unprofessional behavior. Improvements in these areas could enhance the overall customer experience at Vivid Nails & Spa.

Best TL Reviews

My best friend and I have gone to Vivid for over a year and have never had a bad experience! Staff is so friendly and I cannot recommend Nelson and Michelle enough! (They’re the dream team!) I get so many complements on my nails and I’m always sure to refer people to Vivid! Pictures are some of the work I’ve had done by Michelle! ❤️

Good service overall wonderful atmosphere. Massage chairs are probably some of the better ones on the coast. The polish seemed a bit thick and starting cracking after a week. I’m going to try another nail salon before coming back though.

I’ve only been there twice, but I can say that I recently went there for dip powder with French tips and I am absolutely inlove with my nails! The ladies were so pleasant and my nail tech did a fabulous job! They will continue to have my business.

The nail shop was clean and the overall atmosphere was nice. However, the quality of the work was awful. The polish from my pedicure started chipping after the second day and the full set I got was ugly. I asked for an almond shape and the nail tech was not able to deliver even after a second person tried shaping the nails I was still not satisfied. I had to ask for the extra acrylic to be removed from the back side of my nails and I left with several raw fingers.

The first time I went here, everything was great! (It was the younger lady with the balayage hair)

The past few times I’ve been here, have not been so great. I haven’t felt welcomed. They also have not provided me with what I asked for, and when I told them that this isn’t what I wanted they had an attitude. Not only the past two times I’ve been has the lady been aggressive, but also would ask me questions about myself and when I would answer she would look at another tech and laugh. Very unprofessional…

As a nail tech I feel that you should make your clients feel welcomed and excited to come back. After todays experience I am for sure not stepping foot back in here.

My wife and I came in here and had a great morning. The service was done well and I felt the place was very clean. My only request would be to have a few more TV's and maybe a larger screen. Very good location.

The lady that I had today did a amazing job with my nails and the designs.. I love my nails the way she did them

This was the worst service I have ever had. They never acknowledged me when I walked in I didn't even know that they could talk until this lady walked in of another nationality. They greeted her with pleasure. Three people worked on my hands and none of them did a good job. Needless to say, I will be back and I wouldn't recommend anyone that I know to visit this establishment.