Franklin Nails

+1 615-595-1860

595 Hillsboro Rd, Franklin, TN 37064 United States of America

Open Today: Closed

Quick Facts About Franklin Nails

Franklin Nails place, based on the comments provided, has several strengths that make it a popular choice among customers.

One of the strengths of Franklin Nails place is the excellent customer service. Multiple comments mention the friendly and helpful staff, and how they take their time to ensure customer satisfaction. This indicates a strong focus on customer care and creating a positive experience.

Another strength is the quality of the work done at the salon. Comments mention the flawless craftmanship and outstanding results. Customers have recommended the salon to their friends, indicating a high level of satisfaction with the services provided. The fact that the polish lasts for weeks also speaks to the quality of their work.

The cleanliness of the salon is also highlighted as a strength in the comments. Customers appreciate the clean and well-maintained environment. This is crucial in maintaining a good reputation for any salon, as cleanliness is a significant factor in customer satisfaction.

The availability of a wide variety of gel colors is another strength of Franklin Nails place. Customers appreciate the extensive options available to them, allowing them to customize their manicures. Having a wide range of choices helps attract customers who are looking for something unique and different.

Additionally, Franklin Nails place is commended for being flexible and caring about their customers. The staff is said to be accommodating and willing to work with customers to meet their needs. This flexibility is essential in building customer loyalty and creating a positive reputation.

However, Franklin Nails place also has some weaknesses that should be addressed to further improve the overall customer experience.

One weakness mentioned in the comments is the inconsistency of the service. In one comment, a customer had a bad experience with the first technician who did their nails, but had a fantastic experience with the owner who fixed the problem. This inconsistency suggests a lack of quality control or training among some technicians. Ensuring consistent quality across all technicians should be a priority.

Another weakness is the wait time mentioned in one comment. Customers had to wait for 25-35 minutes even though they walked in around 6:30 pm on a Friday. Long wait times can be frustrating for customers and may deter them from returning. Implementing efficient appointment scheduling or hiring additional staff during peak hours can help address this issue.

Furthermore, the comments do not provide information about the pricing and value for money at Franklin Nails place. It is mentioned that the place is fantastic for the price, but the specifics are not provided. Providing competitive pricing and clearly communicating the value customers will receive is important for attracting and retaining customers.

In conclusion, Franklin Nails place has numerous strengths that make it a popular choice among customers. These strengths include excellent customer service, high-quality work, cleanliness, availability of a wide range of options, and a flexible and caring staff. However, there are also weaknesses that should be addressed, such as inconsistency in service, long wait times, and a lack of information about pricing and value for money. By addressing these weaknesses, Franklin Nails place can further enhance the overall customer experience and solidify its position in the market.

Best TL Reviews

I originally gave 2 stars because my first time a lady who did not say her name did a horrendous job on my nails. She burned my cuticles, used to much glue and none of the nails were uniform and it started snapping off by the next day. After telling the owners trying to get a refund they persuaded me into allowing Poa the female owner to redo my nails and she did fantastically I couldn't of been happier with the corrected outcome. I have been informed the first woman to do my nails is not present to any more so don't be scared to come in and get done up!. The corrected nails are in the pics with yellow flowers. Nearly 2 weeks later.

The work, time, and efforts they put into their craft is flawless. I've recommended several friends to them. They do outstanding work and the polish lasts for weeks. Everyone is friendly, helpful, and professional. I'd recommend this salon to anyone.

I was very impressed. The shop is nice & trendy but my nail clerk was awesome, very personable & did a great job. Probably one of the best places I have ever been. I can't wait to go back for a pedicure.

Awesome place to get your nails did! Everyone there was super nice and friendly, and really took their time. They had tons of gel colors and my manicure was perfect. Must try!

Place is super clean! Love the new layout! Got a full set and a gel pedicure ! Everything turned out great! Friendly staff will definitely come again

My tech took her time and made sure I was happy with the results. She's a super sweet girl and I will definitely be making my next appointment with her. Excellent experience!

What can I say. For the price, this place is fantastic. They do care about their customers and are very flexible. Thank you so much for my beautiful nails.

I'm in love with my white and pink dip powder nails! I walked in around 6:30pm on Friday and waited 25-35 mins, my manicurist was polite and did beautiful work. Clean and much bigger than I expected.