Quick Facts About Diva Nails
Strengths:
1. Excellent customer service: Multiple comments mention the friendly staff and their warm greetings. The employees are praised for their hospitality, offering beverages and making customers feel comfortable.
2. Skilled and talented staff: Lena, one of the nail technicians, is mentioned specifically for her gentle, quick, and skilled work. The comment highlights the high quality products and the ability of the staff to create the desired nail designs.
3. Family-friendly atmosphere: Diva Nails is praised for being a family-friendly salon. They cater to both adults and children, as multiple comments mention bringing the whole family, including boys, for pedicures. This flexibility and inclusivity can attract a wider range of customers.
4. Clean and peaceful environment: The salon is described as clean, with working massage spa chairs. The peaceful environment contributes to a relaxing and enjoyable experience for the customers. Cleanliness is vital in a salon setting to ensure the health and safety of both customers and employees.
5. Competitive prices: Diva Nails is commended for its competitive prices. Customers mention that they offer great nail work at affordable rates. This can be a significant advantage in attracting and retaining customers.
Weaknesses:
1. Inconsistent service quality: One comment mentions that it took multiple visits before finding a technician who could shape nails properly. Although the customer is ultimately satisfied with the results, this inconsistency could be a potential weakness. It suggests that not all technicians deliver the same quality of service consistently.
2. Additional fees for gel polish: One comment expresses disappointment over the additional $20 charge for gel polish. This extra cost can deter customers and may be perceived as unfair or excessive. It is important for businesses to be transparent with their pricing and ensure that customers are aware of any additional charges.
3. Limited services during manicures: One comment mentions a disappointing manicure experience where the service was limited to soaking nails, filing, trimming, cuticle cutting, and painting. The lack of additional services such as cuticle oil, lotion, or hand massage may make the experience less satisfying for customers who expect those extra touches during a manicure.
4. Lack of attention to detail with tools and sanitation: Another comment highlights that the tools used for the service were taken directly from a drawer, which raises concerns about hygiene practices. Customers expect clean and sanitized tools to prevent infections or diseases. This lack of attention to detail in maintaining proper sanitation standards could be a significant weakness for the salon.
5. Change in ownership and preference for previous owners: One comment mentions a change in ownership, and the individual preferred the previous owners and employees. This suggests that the change in ownership might have had an impact on the overall experience at the salon. Losing customers who were loyal to the previous owners can be a weakness for the new ownership, as it indicates a potential decline in customer satisfaction and loyalty.
Best TL Reviews
They did an amazing job! Got us in right before our appointment time, super friendly and did an amazing job on our nails and made my daughter's 16th birthday absolutely perfect! The environment was so peaceful and all of the other customers seemed to be enjoying their services as well. So glad we decided to try them and will definitely be back!
Love Diva Nails. I like simple manicures, they keep my nails nice and clean. My daughter came here first. Now the whole family comes including my boys for pedis :)
Lena at Diva Nails is absolutely fantastic! She is gentle, quick, and very skilled. I am always greeted warmly and offered a beverage as soon as I sit down. I wanted to try something new today and had pictures to show her my ideas. She quickly showed me her nails and it was exactly what I was looking for! ???? I highly recommend this salon for its wonderful staff, high quality products, and comfortable atmosphere!
So it took me three times before finding someone that could shape nails. I’m very happy with how my nails turned out this time. However they charge an additional $20 just for the use of gel polish on top of service charge. I spent $80 before tip, I got a fill in with gel for $45, had them shaped for $5 and I spent $30 just for a gel polish change on my toes.
My first time here. Disappointed in my manicure. Literally just soaked my nails in warm water, filed, trimmed, cut cuticles then painted. That was it. No cuticle oil, lotion or hand massage. Also the tools came right out of a drawer, not from a sanitized bag. Three stars as I didn't have an appointment and they fit me right in and my nails look pretty good.
Love Diva Nails!!! Friendly staff, clean facility, competitive prices, GREAT NAIL WORK!!! I’ve never had a bad experience! And I love how family friendly they are too!!
Nikki is the person to see for gel and regular pedicures. She provides 5-star service. Salon has good color choices and working massage spa chairs. Hospitality like a beverage is lacking.
Not a bad place to visit, but also not my favorite. Ownership changed hands not too terribly long ago and I happened to prefer the previous owners & employees. Still, I would come here in a bind to have services performed.
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Diva Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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