WetPaint Nail Bar

+1 704-817-9394

13551 Steelecroft Pkwy #140, Charlotte, NC 28278 United States of America

Open Today: -

Quick Facts About WetPaint Nail Bar

WetPaint Nail Bar has received a mix of positive and negative reviews, indicating both strengths and weaknesses. In order to fully analyze the strengths and weaknesses of this nail salon, let's break down the comments:

1. "WORST experience I've ever had at a nail salon!" - This comment indicates a significant weakness in the salon's service. The customer had a negative experience, which can potentially deter other customers from visiting the salon.

2. "She did not know how to do it so she asked another co-worker." - This comment suggests a weakness in the staff's training and expertise. The fact that the nail technician had to consult a coworker implies a lack of knowledge and experience in providing certain services.

3. "Every nail was a different length and shape!" - This comment highlights another weakness in the salon's service quality. Inconsistencies in nail length and shape can be indicative of poor attention to detail and lack of skill in nail artistry.

4. "My SNS was so thick and let's not forget the WORST manicure I've ever gotten." - This comment underscores the weakness in the salon's application techniques. A thick SNS and a poor manicure can be signs of sloppy work and lack of precision.

5. "She cut away so much skin I was bleeding when I got home and my fingertips were raw!" - This comment reveals a significant weakness in the salon's attention to customer safety and wellbeing. Cutting away excess skin to the point of bleeding and rawness is highly unprofessional and can lead to injury and infection.

6. "My nails looked so bad I went to a different nail salon after and the new nail tech asked where I went!" - This comment further reinforces the weakness in the salon's quality of work. The customer was unsatisfied with the outcome of their nails to the extent that they sought the services of another salon.

7. "The place itself is pretty nice (a little unsanitary, however)." - This comment indicates a weakness in the salon's cleanliness and sanitation practices. Maintaining a hygienic environment is crucial in a nail salon to ensure customer safety and prevent the spread of infections.

8. "All of the nails are lifting and breaking around the edges." - This comment highlights a weakness in the durability and longevity of the services provided. The nails lifting and breaking just 11 days after the appointment indicate poor product quality or improper application techniques.

9. "Great experience! As soon as I walked in I was greeted and quickly seated!!" - This comment conveys a strength in the salon's customer service and initial interactions. The customer had a positive experience upon arrival, which can contribute to a good overall experience.

10. "We came in and were ignored." - This comment exposes a significant weakness in the salon's customer service. Being ignored and not acknowledged as a customer is highly unprofessional and can result in a loss of potential business.

11. "They charged $50 (not including tip) for acrylics that started lifting and breaking in less than 11 days." - This comment reveals a weakness in the salon's pricing and value for money. Charging $50 for a service that did not last even half a month can be seen as excessive and unsatisfactory.

12. "Usually excellent, but clearly unprofessional and horrible customer service." - This comment highlights a discrepancy in the salon's overall customer service. While the salon may typically provide excellent service, the presence of unprofessional and rude behavior is a considerable weakness that can tarnish the salon's reputation.

13. "I waited 1 hour and one lady told me it wouldn't be much longer. Meanwhile, I saw at least 2 other people come in after me, wait 10 minutes, and was helped before me." - This comment exposes a weakness in the salon's ability to manage wait times and prioritize customers effectively. Inconsistencies in wait times can lead to frustration amongst customers and result in a negative experience.

Based on the comments above, WetPaint Nail Bar has several strengths and weaknesses. Some strengths include good initial customer service, potential for great experiences, and the presence of talented nail technicians like "Tony Crazy." However, several weaknesses are evident, including inadequate training, inconsistencies in service quality, poor attention to detail, unsanitary conditions, subpar durability of services, lack of professionalism, and ineffective wait time management. Addressing these weaknesses can help the salon improve its reputation and enhance the overall customer experience.

Best TL Reviews

WORST experience I’ve ever had at a nail salon!

Went in and showed a pic of what i wanted. She did not know how to do it so she asked another co-worker. She started my nail dip and never cut down my nails. Every nail was a different length and shape! My SNS was so thick and let’s not forget the WORST manicure I’ve ever gotten. She cut away so much skin i was bleeding when i got home and my finger tips were raw! Also, my mom and i went together and i know they were talking about her in their language because they kept pointing at her.

My nails looked so bad i went to a different nail salon after and the new nail tech asked where i went!

Pic to see how much skin she cute away at my finger tips!

I’m underwhelmed. The place itself is pretty nice (a little unsanitary however). Some of the staff “assisting me” was decent, but the real issue was the aftermath of the nails. I got acrylic done (red french tip) and not even 11 days later, they look like this. All of the nails are lifting, and breaking around the edges. This would have been more tolerable if they charged maybe $30, but instead they charged $50 (not including tip). I definitely wouldn’t recommend wasting your time/money here.

Great experience! As soon as I walked in I was greeted and quickly seated!! I was offered something to drink before the he ladies started on my pedicure and full set! I was unhappy with my nail shape once finished but it was no problem as the manager quickly assisted and stated he understood what I saying about the almond shape being off….he sat me with “Tony Crazy” and he fixed and made me laugh! Definitely will be back for my fill in by “Tony Crazy”!

We came in and were ignored. Without even checking the sign in list, one of the associates grabbed the woman that came in after us. Didnt even look at us. We left and went to Herbal nail and spa and got superb service. We will not be back to Wet Paint.

No volveré a este sitio, venía recomendada por una amiga, te quieren siempre vender lo que ellos quieren no lo que tú pides, pensé que a la primera era por tema de idioma, pero la segunda vez pasó lo mismo. Amo mis uñas cortas y siempre me han querido meter por los ojos hacerme extensiones, y dipower cuando digo que quiero gel me miran con desagrado, además el gel siempre se me cae a los tres días, pague 95 dólares por mano y pies cuando la primera vez por lo mismo me cobraron 75 y señalé que quería un queen combo. Si pudiera no le daría ni una estrella.

Worst pedicure ever my feet were actually bleeding. They were very sloppy and didn't care that they took a chunk of skin off my heal. Also very sloppy with the toe nail polish.

Usually excellent, but clearly unprofessional and horrible customer service. The guy with the ponytail is just RUDE beyond all reason and measure. I refuse to spend anymore more money with then nor will I refer.

I left the nail bar I usually go to because it was a 1 hour wait, tried this one - was told 30 minute wait. I waited 1 hour and one lady told me it wouldn’t be much longer. Meanwhile I saw at least 2 other people come in after me, wait 10 minutes and was helped before me. Went to the desk to see what’s going on and was told another 30 minute wait.

It’s one thing to just say you aren’t taking walk ins rather than say 30 minute wait and have other people be seen that came in after me and have me wait a total of 1.5 hours to get my nails taken off. I left, wasted 1 hour of my time and still didn’t get my nails done. Terrible first impression