Hair Depot

+1 706-560-1155

2944 Deans Bridge Rd, Augusta, GA 30906 United States of America

Open Today: -

Quick Facts About Hair Depot

Hair Depot Strengths:

1. Customer service: Multiple comments mention the excellent customer service provided by the staff at Hair Depot. They are described as patient, attentive, and knowledgeable about the products they sell. The staff is also praised for remembering loyal customers and providing personalized service.

2. Quality of products: Customers consistently mention the high quality of hair products available at Hair Depot. They express satisfaction with the hair selection and comment on the great inventory the store offers. This indicates that Hair Depot stocks a wide range of quality hair products, catering to different customer preferences.

3. Discounts and sales: The comment about receiving a great discount, despite missing the cash-only requirement, highlights the sales and discounts offered by Hair Depot. This shows that the store values its customers and is willing to provide discounts to ensure customer satisfaction.

4. Assistance and support: The staff at Hair Depot is commended for their assistance and support beyond just selling products. They are described as going above and beyond, opening doors for customers, offering assistance to those on crutches, and even providing a seat and monitoring a customer who was feeling unwell until their family arrived. These acts of kindness demonstrate that Hair Depot values its customers' well-being and provides a supportive environment.

Hair Depot Weaknesses:

1. Uncomfortable shopping experience: One comment mentions being followed around the store, which made the customer feel like a thief. This suggests that the store may have an excessive focus on preventing theft, resulting in an uncomfortable shopping experience for some customers. Hair Depot should consider finding a balance between security measures and providing a welcoming environment.

2. Lack of restroom access: One customer expressed dissatisfaction with being denied restroom access, especially after making a purchase. This indicates a potential weakness in customer service and could be off-putting to customers who require access to restrooms during their visit. Hair Depot should consider improving restroom policies to ensure the convenience and comfort of all customers.

Based on the comments, Hair Depot appears to have several strengths. The store excels in customer service, offering a great selection of high-quality products, and providing discounts and sales. The staff is praised for being knowledgeable, attentive, and supportive beyond just selling products. However, there are also some weaknesses identified, such as an uncomfortable shopping experience due to being followed around and a lack of restroom access. Addressing these weaknesses could further improve the overall customer experience at Hair Depot.

Best TL Reviews

Just went in for lip gloss and a blow dryer found out I walked into a sale I didn't know about and even though I missed the fine print of cash only they still gave me a great discount for the items I purchased. Thank you will definitely return. Love my hair ????

Great customer service, the quality of the hair is excellent and the hair selection is great. I was there like last week for my aunt. They were very patient with me, they listened and catered to all my concerns. They helped me pick out the best hair for a great price. Highly recommend this place.

I've been to this location before and the experience was decent, however this particular time I was followed up and down each aisle I went on. I understand theft may be at a high, but every paying customer shouldn't be made to feel like a thief. Definitely a horribly uncomfortable shopping experience.

I have always loved this business. The owner actually remembers his loyal customers whenever they walk in the store. . In my opinion, They have 1 of the best inventories in Augusta GA . I especially like how they have the 1pk of quality weave for full price and the other pk for half price. Very good owner and they have a loyal and stable staff as well. The staff is very knowledgeable of the products they carry/sell.

Very nice. The gentleman working there opened the door for me and offered assistance to me while on crutches.

I'm very upset because I purchased 2 wigs from here (hair is lovely ) but I needed to use the restroom badly and they wouldn't let me, even though I just made them money! That's no way to treat good customers who shop here often. I'm glad Augusta has plenty of hair stores, your loss Hair Depot! Btw, I went next door to Auto Zone and they gladly showed me to the restroom.

This is my go to place for my hair products and wigs. The ladies that run the wig area are flawless when it comes to assisting you in finding the right wig. They also are great with eye brow arching as well. Not only do they help you find a wig, they will also fit and style the wig to your liking. This will always be my go to place to beautify myself under 30 minutes ❤

I went inside to get something to drink to keep my sugar level from dropping any further and possibly bottoming out. I was feeling bad so the ladies that were working directed me to a seat and kept an eye on me until my mom made it to the store and I was feeling better. The staff today was outstanding, kudos to them both.