Quick Facts About Victoria Nails
Victoria Nails has several strengths that have been highlighted in the comments. First, many customers appreciate the quality of the nail services provided. One client mentions that they have been coming to Victoria Nails for over 8 years and have always loved their coffin nails. This indicates that the salon has established a reputation for delivering satisfactory results, fostering customer loyalty.
Another strength mentioned in the comments is the friendly and attentive service provided by the owners, Johnny and his wife. Customers appreciate their welcoming and accommodating nature, which contributes to a positive overall experience. Their ability to make customers feel comfortable, even during busy times, adds to their strengths.
Efficiency and quick service are also mentioned as strengths of Victoria Nails. One customer notes that the salon is never too busy and they are in and out quickly. This attribute is attractive to those seeking convenience and value their time. Moreover, the fact that both Johnny and his wife have been praised for their work on multiple occasions suggests that they consistently deliver quality service.
Additionally, the salon's affordability is a strength that customers appreciate. One comment mentions that Victoria Nails is a "no frills" salon, indicating that their prices might be more budget-friendly compared to other salons in the area. This affordability factor can attract a wider customer base, particularly those who prefer a simpler, cost-effective option.
However, there are also some weaknesses mentioned in the comments that should be addressed. One customer had a negative experience when the nail technician rushed through their service and made several mistakes, such as a sloppy paint job and uneven nails. While this was only one negative experience, it is still important for the salon to ensure consistently high-quality services across all staff members.
Another weakness mentioned is the poor response to feedback and criticism. In one instance, when a customer pointed out mistakes, rather than addressing and correcting them, the salon staff suggested that the customer leave instead. This kind of dismissive response can create dissatisfaction and undermine customer trust.
Additionally, there were a few instances where customers felt that they were treated poorly or rudely. One customer mentioned that the owner's wife became hostile and argued with them when they expressed dissatisfaction. This kind of behavior can create a negative impression and deter future customers.
To address these weaknesses, Victoria Nails should focus on improving consistency and quality control across their staff members. Training and regular evaluations can help ensure that all technicians provide high-quality services. Additionally, the salon should improve its customer service and handling of feedback and complaints. Encouraging a more respectful and understanding approach will help to maintain positive relationships with customers.
Despite these weaknesses, it is important to note that the salon has several strengths that can be capitalized on. Victoria Nails is known for its quality work, friendly service, and affordability. By addressing the weaknesses, the salon can continue to build and maintain a loyal customer base.
Best TL Reviews
I have been coming here for 8+ years, and always get coffin nails- never had any issues, always loved them- until today. I decided to bring my cousin for her birthday and they told us it would be $5 extra for coffin shape. Because they aren’t as good at coffin, because it takes them longer.
I’ve never had to pay $5 extra for the shape of my nail. I understand designs, numerous colors, but the shape? Never.
Other shops may do this, this is why I’ve continued to come here. If they want to charge $5 more, that’s fine. I understand. But to act like I’m crazy when I say I’ve never paid extra for coffin, to talk about me the entire time? That’s ridiculous.
Unfortunately I will not be coming back here, ever.
My first time visiting this shop was phenomenal; my nails were nearly perfect. So I returned 3 weeks later to update my gel polish color and get a pedicure. The nail tech rushed to finished my nails when 2 customers came in. When I pointed out her mistakes (sloppy paint job, paint on my skin, uneven nails, etc.) they said they would take it off and I could leave… instead of correcting their mistake. Gel polish usually lasts me 3 weeks. Here I am one week later and due to the issues listed above, my nails are chipping and extremely sloppy.
Best little nail salon around, best to call for an appointment cause they get busy
I was a new client and came in with my bestie for a Deluxe mani and pedi. I experienced the worst experience of my life here. I had worked over 50 hours and needed some much needed foot care but she forgot numerous steps due to fighting with her husband in the shop. I canceled the mani because they became hostile when I stated, “you forgot many steps,” and the wife argued with me and the husband said I must not remember. Well, since I walked into this shop at 9:50 and done at 10:16 and that’s with polish I must disagree sir. I will never come back. Truly the worst experience of my 30 years.
Jonny did a great job on my nails! He was so nice and very attentive! His wife was very nice as well. They definitely have my business ????
The husband a wife who own and operate this nail salon are fantastic. I went in at 5pm and although they were super busy they made me feel comfortable. Johnny's work is exceptional and he made sure to educate me on the nail process and how to strengthen my natural nail.
Such good service and very friendly I love my nails!
A no frills nail salon, but that's why I like it. It's never busy and you're in and out quickly. Both people who work there are friendly and they've each done a great job on my nails. Again, it's a low key, no frills salon and they do quality work - it's the perfect place for me.
Victoria Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
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